HFT 2220 HR MANAGEMENT
QUESTIONS AND ANSWERS
What is the primary difference between career ladders and career lattices? - answer-
The direction of movement between jobs
Permanent employees are also known as what type of employees? - answer- Full-
time employees
Which of the following is NOT a method of data collection used during job analysis: -
answer- Experiment
Which of the following descriptions illustrates a temporary employee? - answer-
Carlton works on long-term assignments and receives his pay from an employment
agency. He does not receive a benefits package from his employer.
What is the difference between performance standards and productivity standards? -
answer- One measures the quantity of work output while the other measures the
quality of work output.
Which of the following does not illustrate a quality criterion for a task of a Hotel Front
Desk Representative? - answer- Requests catering for all programs as requested
Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to
determine how many guests are expected to visit the restaurant this upcoming
weekend during the ECU vs. State home game. Which of the following should she
consider before beginning her calculations? - answer- Business volume/seasonality
To determine staffing patterns, which of the following must a manager be aware of: -
answer- Productivity and performance standards
Productivity and performance standards - answer- T
The tendency of employees to work harder when they have knowledge of being
observed is known as the Hawthorne Effect. - answer- T
The Dictionary of Occupational Titles is useful in job design because it provides a
uniform occupational language of job tasks and responsibilities. - answer- T
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift. -
answer- F
The positional analysis questionnaire (PAQ) provides a method for comparing jobs
based on their component skills. - answer- F
It is preferable to collect data for job analysis using only one method. - answer- F
QUESTIONS AND ANSWERS
What is the primary difference between career ladders and career lattices? - answer-
The direction of movement between jobs
Permanent employees are also known as what type of employees? - answer- Full-
time employees
Which of the following is NOT a method of data collection used during job analysis: -
answer- Experiment
Which of the following descriptions illustrates a temporary employee? - answer-
Carlton works on long-term assignments and receives his pay from an employment
agency. He does not receive a benefits package from his employer.
What is the difference between performance standards and productivity standards? -
answer- One measures the quantity of work output while the other measures the
quality of work output.
Which of the following does not illustrate a quality criterion for a task of a Hotel Front
Desk Representative? - answer- Requests catering for all programs as requested
Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to
determine how many guests are expected to visit the restaurant this upcoming
weekend during the ECU vs. State home game. Which of the following should she
consider before beginning her calculations? - answer- Business volume/seasonality
To determine staffing patterns, which of the following must a manager be aware of: -
answer- Productivity and performance standards
Productivity and performance standards - answer- T
The tendency of employees to work harder when they have knowledge of being
observed is known as the Hawthorne Effect. - answer- T
The Dictionary of Occupational Titles is useful in job design because it provides a
uniform occupational language of job tasks and responsibilities. - answer- T
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift. -
answer- F
The positional analysis questionnaire (PAQ) provides a method for comparing jobs
based on their component skills. - answer- F
It is preferable to collect data for job analysis using only one method. - answer- F
