HFT 2220 CHAPTER 1
QUESTIONS AND ANSWERS
Economy Hotels - answer- Lodging facilities that provide rooms with few additional
facilities
Full Service Hotels - answer- Lodging facilities with food and beverage outlets, room
service, and bell staff in addition to upgraded rooms
Full Service Restaurant - answer- Food and beverage operations that have servers
who take care of customers from seating through check settlement.
Hospitality Industry - answer- According to the U.S. government, businesses that
serve the needs of individuals outside the home by providing lodging, foodservice,
and recreation
Human Capital - answer- the collective knowledge, skills, and abilities of an
organization's employees.
Limited Service Hotels - answer- Lodging facilities with quality rooms and few
additional facilities (typically catering to business travelers).
Limited Service Restaurants - answer- Foodservice operations that involve the
customer in some part of service, such as cafeterias.
Lodging Industry - answer- Businesses that provide a place to sleep and access to
bath facilities
Luxury Hotels - answer- Lodging facilities with upscale rooms, food and beverage
outlets, room service, concessions, concierge services, bell staff, and valet
Outsourcing - answer- Contracting with another company to provide staff or services.
Quick service restaurants - answer- Foodservice operations where the customer is
responsible for placing an order, paying at a cash register, and taking the meal to a
table or to eat out.
Service Profit Relationship - answer- The positive effect of organizational
effectiveness on employee satisfaction that leads to improved service and customer
satisfaction, which increase profit and loyalty.
Strategic Human Resource Management - answer- the process of taking a long term
approach to human resource management by identifying the requirements for and
contributions of human resources in achieving major long-term business objectives
QUESTIONS AND ANSWERS
Economy Hotels - answer- Lodging facilities that provide rooms with few additional
facilities
Full Service Hotels - answer- Lodging facilities with food and beverage outlets, room
service, and bell staff in addition to upgraded rooms
Full Service Restaurant - answer- Food and beverage operations that have servers
who take care of customers from seating through check settlement.
Hospitality Industry - answer- According to the U.S. government, businesses that
serve the needs of individuals outside the home by providing lodging, foodservice,
and recreation
Human Capital - answer- the collective knowledge, skills, and abilities of an
organization's employees.
Limited Service Hotels - answer- Lodging facilities with quality rooms and few
additional facilities (typically catering to business travelers).
Limited Service Restaurants - answer- Foodservice operations that involve the
customer in some part of service, such as cafeterias.
Lodging Industry - answer- Businesses that provide a place to sleep and access to
bath facilities
Luxury Hotels - answer- Lodging facilities with upscale rooms, food and beverage
outlets, room service, concessions, concierge services, bell staff, and valet
Outsourcing - answer- Contracting with another company to provide staff or services.
Quick service restaurants - answer- Foodservice operations where the customer is
responsible for placing an order, paying at a cash register, and taking the meal to a
table or to eat out.
Service Profit Relationship - answer- The positive effect of organizational
effectiveness on employee satisfaction that leads to improved service and customer
satisfaction, which increase profit and loyalty.
Strategic Human Resource Management - answer- the process of taking a long term
approach to human resource management by identifying the requirements for and
contributions of human resources in achieving major long-term business objectives
