SNCOA LDR-303S Improving Organizations A+ questions and answers
2025/2026
C
Terms in this set (15)
Strategic Alignment & Deployment (SA&D) is the method used to
ensure everyone in the organization understands the priorities and
goals identified by senior leadership.
Go and See problem solving tool, leaders should physically go to
the actual place/source of the problem and observe first-hand
what is taking place.
Explain the tools utilized to clarify
and validate organizational
VOC process is a structured method of gathering the needs,
problems.
wants, experiences, and expectations of the customer.
Value Stream Maps or Process Maps can be used to visualize
unclear processes and identify areas of improvement.
Strengths, Weaknesses, Opportunities, and Threats (SWOT)
Analysis Provides an objective means to identify strengths and
weaknesses, opportunities, or threats that may need to be
addressed.
Current-State Map (Where you are.)
This map is a visual display of the current process. It identifies all
steps, provides information/data for each step from start to end.
Ideal-State Map (Where you want to be.)
Describe each state of Value This map shows how the process should look based on
Stream Mapping requirements, standards, design, or vision. This is what the process
"could be" if there were no limitations.
Future-State Map (How you're going to get there.)
This map shows incremental changes you want to make to the
Current-State process to get it closer to the Ideal-State process.
, 1. Gather the
Right People
Gather people from different parts of your organization or involvement in a
process.
2. Draw your SWOT Chart
A typical SWOT chart has four quadrants with each segment
labeled. Additionally, you will want to identify the type of
factors you want to look at Internally
(Strengths/Weaknesses) and Externally (Opportunities/Threats).
3. Brainstorm
Describe the stages of a SWOT
analysis
The SWOT analysis is a brainstorming tool.
4. Sort and Rank the Ideas
For each section of the SWOT, sort and prioritize ideas.
5. Identify Areas of Improvement
This is where the real benefit of doing a SWOT analysis comes in.
You should be able to highlight unused strengths, unseen
opportunities, unknown weaknesses, or
upcoming threats.
Key Performance Indicators (KPIs)
A quantifiable measure used to evaluate the success of an
organization, employee, etc. in meeting objectives for
performance.
Describe the tools utilized to
break down problems and
Bottleneck Analysis
identify performance gaps.
A lean management tool that looks at areas within a process that
cause the workflow to become backed up where workloads
exceed capacity or throughput.
Describe the six characteristics of Balanced, Specific, Measurable, Attainable, Results Focused, and
well- defined metrics. Timely (B-SMART) criteria.
Anything in a process that is not required. This includes defects,
Describe the eight types of waste.
overproduction, waiting, unused talent, transportation, inventory,
motion, and extra-processing.
2025/2026
C
Terms in this set (15)
Strategic Alignment & Deployment (SA&D) is the method used to
ensure everyone in the organization understands the priorities and
goals identified by senior leadership.
Go and See problem solving tool, leaders should physically go to
the actual place/source of the problem and observe first-hand
what is taking place.
Explain the tools utilized to clarify
and validate organizational
VOC process is a structured method of gathering the needs,
problems.
wants, experiences, and expectations of the customer.
Value Stream Maps or Process Maps can be used to visualize
unclear processes and identify areas of improvement.
Strengths, Weaknesses, Opportunities, and Threats (SWOT)
Analysis Provides an objective means to identify strengths and
weaknesses, opportunities, or threats that may need to be
addressed.
Current-State Map (Where you are.)
This map is a visual display of the current process. It identifies all
steps, provides information/data for each step from start to end.
Ideal-State Map (Where you want to be.)
Describe each state of Value This map shows how the process should look based on
Stream Mapping requirements, standards, design, or vision. This is what the process
"could be" if there were no limitations.
Future-State Map (How you're going to get there.)
This map shows incremental changes you want to make to the
Current-State process to get it closer to the Ideal-State process.
, 1. Gather the
Right People
Gather people from different parts of your organization or involvement in a
process.
2. Draw your SWOT Chart
A typical SWOT chart has four quadrants with each segment
labeled. Additionally, you will want to identify the type of
factors you want to look at Internally
(Strengths/Weaknesses) and Externally (Opportunities/Threats).
3. Brainstorm
Describe the stages of a SWOT
analysis
The SWOT analysis is a brainstorming tool.
4. Sort and Rank the Ideas
For each section of the SWOT, sort and prioritize ideas.
5. Identify Areas of Improvement
This is where the real benefit of doing a SWOT analysis comes in.
You should be able to highlight unused strengths, unseen
opportunities, unknown weaknesses, or
upcoming threats.
Key Performance Indicators (KPIs)
A quantifiable measure used to evaluate the success of an
organization, employee, etc. in meeting objectives for
performance.
Describe the tools utilized to
break down problems and
Bottleneck Analysis
identify performance gaps.
A lean management tool that looks at areas within a process that
cause the workflow to become backed up where workloads
exceed capacity or throughput.
Describe the six characteristics of Balanced, Specific, Measurable, Attainable, Results Focused, and
well- defined metrics. Timely (B-SMART) criteria.
Anything in a process that is not required. This includes defects,
Describe the eight types of waste.
overproduction, waiting, unused talent, transportation, inventory,
motion, and extra-processing.
