SNCOA LDR-303S – Improving Organizations (A+) Questions and Answers (2025/2026 Updated Edition)

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SNCOA LDR-303S Improving Organizations A+ questions
and answers 2025/2026
Terms in this set (194)


(Top of Value
Service Delivery (location on Chain) Pre-
value chain and components) Service
Activities
Point of Service
Activities After-
Service Activities
(Top of value chain, Service delivery). Planning and activities that enable
the
organization to determine its customers and services that will be
delivered to them.
Pre-Service Activities -Marketing/Market Research
-Target Market
-Services Offered/Branding
-Pricing
-Distribution/Logistics
-Promotion
(Top of value chain, Service delivery, Pre-service activity)Any
data gathering about the potential market itself. Customer
Marketing/Market Research
wants and needs. Identification of recognizable groups
(segments) that make up the market; information gathering to
improve
quality
(Top of value chain, Service delivery, Pre-service Activity)
Target Market Determination of the
appropriate segment to satisfy with healthcare services. The
customer, physicians, etc.
(Top of value chain, Service delivery, Pre-service Activity) Dissemination
of
Services Offered/Branding information to prospective patients and other stakeholders
regarding the prices, range of products and location of
available services by an identified healthcare organization

, (Top of value chain, Service delivery, Pre-service activity)
Pricing
Determination of the charge schedule for available services
(Top of value chain, Service delivery, pre-service activity) actions that aid
Distribution/Logistics in
patient/customer entry into the healthcare delivery system
including appointments, registration and parking
(Top of value chain, Service delivery)
-Clinical operations
-Quality
Point of Service Activities
-Process Innovation
-Marketing
-Patient Satisfaction
(Top of value chain, Service delivery, point of service
Clinical Operations
activities)- actions related to the actual delivery of
healthcare to patients
(Top of value chain, Service delivery, point of service
Quality
activities)- improvements in the efficiency and effectiveness of
healthcare services
(Top of value chain, Service delivery, point of service
Process Innovation
activities)- improvements in existing or new operational
processes
(Top of value chain, Service delivery, Point of service activity)
Marketing Determination of new products, prices, identification of new
customers, provision of information to
customers
(Top of value chain, Service delivery, Point of Service Activity)
Patient Satisfaction
Enhancement of the patient/customer health care experience
(Top of value chain, Service
delivery) Follow up
Clinica
l
After Service Activities
(Components) Market
ing
Billing
Follow
on
Clinica
l
Market