Terms in this set (61)
Businesses exist to:
serve the needs of
Drivers of Management Evolution society use resources
to create value create
jobs and do good
Adam Smith- Job Specialization and
Scientific Management Theory division of labor Fredrick Taylor: 4
Principles to increase efficiency
The Bilbreaths: Three step process to creating more efficient process
1. Study the work and experiment with different processes
2. Codify the best methods
4 Principles to increase efficiency
3. Hire and align worker skills with jobs
4. Provide fair pay and incentives
1. Analyze the tasks
The Gilbreath's 3 step approach 2. Find better ways to complete the tasks
3. reorganize tasks to become more efficient
Max Weber: 5 principles of bureaucracy- developing organization
Administrative theory structure
Henri Fayol- 14 principles of efficiency
Mary Follet- Human side of management- collaboration- knowledge= job
Behavioral Management
Elton Mayo- Hawthorne Studies
Quantitative Management- uses data, models etc.
Operations Management- Specialize techniques for optimization
Management Science
Total Quality Management- Process Management- measurement- feedback
Management Information Systems- provides easy access to
internal and external data
, controlled studies at factories in Cicero, Illinois to evaluate various
factors on worker productivity(i.e. changes in lighting).
Two unexpected factors occurred:
Hawthorne Studies -the workers working as a team encouraged each other (group dynamics)
-the workers had been engaged by
management feedback Human Relations of
Behavior Movement
Open Systems View: Katz, thomson resources come in
externally- made internally and sent back out to the open
market
Organizational Environment
Theory Contingency Theory- Lawerance
Stable environment- mechanistic
structure Changing environment -
organic structure