Certified Travel Agent Glossary
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A-B-C method- - correct answersA time management strategy that allows you to arrange your
daily tasks according to priority.
Accidental death and dismemberment insurance- - correct answersCoverage provides cash
payment for accidental loss of life or limb while traveling.
Acknowledge- - correct answersListening technique used to show customers that you value
what they are saying.
Acquiring bank- - correct answersThe bank with the relationship with the merchant. The bank
acquires—or accumulates—the credit card purchase slips for processing into the payment
system.
Active listening- - correct answersListening that occurs when a person takes the responsibility to
understand something, without any prejudgment, by inviting the communication to continue.
Active Listening- - correct answersThe level of listening that requires our highest degree of
involvement; listening to help others by using verbal and nonverbal responses to express
empathy for the speaker; listening for feelings and emotions.
,Address Verification System (AVS)- - correct answersAn additional security feature that indicates
that the person presenting the card also knows personal information about the cardholder,
such as the home billing address for that card.
Adventure Tour- - correct answersA tour designed around an adventurous activity such as
rafting, hiking, and mountain climbing.
Affinity group travel- - correct answersA category of travel that consists of a group of people
who share a common hobby, interest, or activity, or who are united through regular
participation in shared outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- - correct answersA group of people who share a common hobby, interest, or
activity, or who are united through regular participation on shared outings.
All-inclusive Resort- - correct answersType of resort that includes accommodations, meals,
entertainment, and a majority of on-site activities for a single price
All-inclusives- - correct answersResorts found around the globe, offering resort living at one
price that may include airfare, room, meals, tips, entertainment, and use of all sports
equipment.
Allocentric- - correct answersA person whose life is centered on varied interests (the Latin root
"allo" means "varied in form"). Allocentrics are outgoing, confident, and curious. Also
sometimes called a venturer.
Amazon Safari Lodges- - correct answersA type of accommodation found throughout the jungle
regions of the Amazon basin, some of which are extremely primitive; many lodges don't have
running water or electricity; only for the adventurous.
Ambushers- - correct answersIneffective listeners who cannot wait to jump into the
conversation to disagree with the speaker.
, Amiable- - correct answersA communication style characterized by friendliness, cooperation,
and patience.
Analytic- - correct answersA communication style characterized by seriousness, logic, and
precision.
Approved-to-travel list- - correct answersA list provided by a company detailing the employees
who are approved to travel using the company's payment arrangements.
Assertive Questions- - correct answersQuestions that lead your client to the notion of escorted
vacation travel
Auditor's coupon- - correct answersThe last copy of an airline ticket.
Authorization code- - correct answersThe indication from the credit card company that the card
is in good standing and has not been reported stolen and that the amount is not over the credit
limit.
Back-to-back ticketing- - correct answersAn unethical ticketing practice in which clients buy two
round-trip discount tickets for less than the cost of one round-trip ticket at full fare, thus
circumventing certain restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- - correct answersCoverage that reimburses for the purchase of essential items,
such as toiletries and items needed until baggage is recovered if baggage is delayed more than a
certain number of hours.
Baggage loss- - correct answersCoverage that reimburses for expenses incurred due to theft,
damage, or the mysterious disappearance of personal property.
question answers 2 0252/0 26
A-B-C method- - correct answersA time management strategy that allows you to arrange your
daily tasks according to priority.
Accidental death and dismemberment insurance- - correct answersCoverage provides cash
payment for accidental loss of life or limb while traveling.
Acknowledge- - correct answersListening technique used to show customers that you value
what they are saying.
Acquiring bank- - correct answersThe bank with the relationship with the merchant. The bank
acquires—or accumulates—the credit card purchase slips for processing into the payment
system.
Active listening- - correct answersListening that occurs when a person takes the responsibility to
understand something, without any prejudgment, by inviting the communication to continue.
Active Listening- - correct answersThe level of listening that requires our highest degree of
involvement; listening to help others by using verbal and nonverbal responses to express
empathy for the speaker; listening for feelings and emotions.
,Address Verification System (AVS)- - correct answersAn additional security feature that indicates
that the person presenting the card also knows personal information about the cardholder,
such as the home billing address for that card.
Adventure Tour- - correct answersA tour designed around an adventurous activity such as
rafting, hiking, and mountain climbing.
Affinity group travel- - correct answersA category of travel that consists of a group of people
who share a common hobby, interest, or activity, or who are united through regular
participation in shared outings. Often it is treated as a subcategory of leisure travel.
Affinity Group- - correct answersA group of people who share a common hobby, interest, or
activity, or who are united through regular participation on shared outings.
All-inclusive Resort- - correct answersType of resort that includes accommodations, meals,
entertainment, and a majority of on-site activities for a single price
All-inclusives- - correct answersResorts found around the globe, offering resort living at one
price that may include airfare, room, meals, tips, entertainment, and use of all sports
equipment.
Allocentric- - correct answersA person whose life is centered on varied interests (the Latin root
"allo" means "varied in form"). Allocentrics are outgoing, confident, and curious. Also
sometimes called a venturer.
Amazon Safari Lodges- - correct answersA type of accommodation found throughout the jungle
regions of the Amazon basin, some of which are extremely primitive; many lodges don't have
running water or electricity; only for the adventurous.
Ambushers- - correct answersIneffective listeners who cannot wait to jump into the
conversation to disagree with the speaker.
, Amiable- - correct answersA communication style characterized by friendliness, cooperation,
and patience.
Analytic- - correct answersA communication style characterized by seriousness, logic, and
precision.
Approved-to-travel list- - correct answersA list provided by a company detailing the employees
who are approved to travel using the company's payment arrangements.
Assertive Questions- - correct answersQuestions that lead your client to the notion of escorted
vacation travel
Auditor's coupon- - correct answersThe last copy of an airline ticket.
Authorization code- - correct answersThe indication from the credit card company that the card
is in good standing and has not been reported stolen and that the amount is not over the credit
limit.
Back-to-back ticketing- - correct answersAn unethical ticketing practice in which clients buy two
round-trip discount tickets for less than the cost of one round-trip ticket at full fare, thus
circumventing certain restrictions on the discount tickets by rearranging departures and
returns.
Baggage delay- - correct answersCoverage that reimburses for the purchase of essential items,
such as toiletries and items needed until baggage is recovered if baggage is delayed more than a
certain number of hours.
Baggage loss- - correct answersCoverage that reimburses for expenses incurred due to theft,
damage, or the mysterious disappearance of personal property.
