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1. What does Organizational Behavior (OB) describe?
A) The study of organizational structures
B) An interdisciplinary field focused on understanding and managing people at
work
C) The financial management of organizations
D) The study of marketing and sales strategies
2. What does the Contingency Approach emphasize?
A) Using one universal method for managing people
B) Applying OB tools and concepts that best fit the situation
C) Following strict management guidelines
D) Ignoring situational differences
3. What are Hard Skills?
A) Interpersonal and emotional abilities
B) Leadership and teamwork traits
C) Technical knowledge and expertise required for specific tasks
D) Transferable communication skills
,4. What are Soft Skills?
A) Task-specific technical skills
B) Human interaction and interpersonal abilities
C) Financial and data analysis skills
D) Software programming and coding skills
5. What are Portable Skills?
A) Skills used only in a specific career field
B) Skills that are relevant across all jobs and career levels
C) Skills that are only needed for temporary roles
D) Skills taught during onboarding
6. What is an Ethical Dilemma?
A) A problem that has a clear right and wrong solution
B) A situation with two choices, neither of which is entirely ethical
C) A situation that always involves legal consequences
D) A case of intentional dishonesty
7. Which of the following can cause Unethical Behavior?
A) Ill-conceived goals
B) Clear accountability systems
C) Regular performance feedback
D) Ethical training programs
8. What is a Problem in OB terms?
A) A difference between the actual and desired state
B) A random workplace conflict
C) A personal disagreement between coworkers
D) An unchangeable workplace challenge
,9. What is Problem Solving?
A) Ignoring problems until they resolve themselves
B) A systematic process for closing gaps between actual and desired outcomes
C) Delegating issues to management
D) Applying trial and error
10. What are the 3 Steps to Problem Solving?
A) Research, Develop, Evaluate
B) Define, Identify, Act
C) Analyze, Report, Present
D) Plan, Manage, Review
11. What does the USC-CT Model stand for?
A) Understand, Solve, Communicate, Choose, Test
B) Uncover, Select, Create, Choose, Translate
C) Uncover, Study, Compare, Choose, Track
D) Understand, Simplify, Communicate, Choose, Translate
12. What are Person Factors in OB?
A) The physical environment that influences workers
B) Unique characteristics that define an individual’s identity
C) Workplace policies and rules
D) Company-wide behavioral trends
13. What are Situation Factors?
A) Elements outside the individual that affect actions and results
B) The genetic traits of employees
, C) Personal habits that influence performance
D) Cultural values that never change
14. What does the Interactional Perspective state?
A) Behavior is based only on personal traits
B) Behavior results from both person and environmental factors
C) Personality determines all workplace outcomes
D) Situations have no impact on individual behavior
15. What are Values?
A) Abstract ideals that guide thinking and behavior across all situations
B) Rules imposed by management
C) Temporary beliefs formed by peer influence
D) Skills developed through training
16. According to Schwartz’s Value Theory, what are Values?
A) Emotional preferences that change daily
B) Motivational ideals that represent broad goals across contexts and time
C) Economic beliefs about productivity
D) Traits specific to workplace culture
affective component - ANSWER an attitude contains our feelings or emotions
about a given object or situation
"i feel"