Envoy KV Exam 1 - Basic Indocrination Questions with
Answers (100% Correct Answers)
What are the minimum crew guidelines? —Answer: The FAA minimum number of FAs for
ERJ 170/175 is 2 FAs. Both FAs must be on board before customer boarding may commence as
well as during the entire boarding and deplaning process of a flight. The FAs remain on board
the aircraft and visible to provide assistance to customers. The only exception is in the case of an
emergency or safety related issue, when one FA is allowed to use the jetbridge phone (only
during boarding process).
4 point briefings are provided to —Answer: Any customer that may need assistance moving
towards an exit in the case of an emergency: UM (unaccompanied minors), ambulatory
passengers, and non-ambulatory passengers.
What are the components of a four point briefing? —Answer: - Instruct passenger on closest
floor level exit
- Location of all other floor level exits
- (Non-Ambulatory) Ask what the most appropriate manner of assisting the person is in order
to prevent pain or further injury.
- (Ambulatory) Ask what the most appropriate way you can help them. "how may I assist you?"
- Inform the customer the time to start moving to an exit in an evacuation is when the
immediate area is clear.
True or False:
There are restrictions on where disabled customers can sit —Answer: False: there is no
restriction on where a disabled customers can and cannot sit
What is Envoy's Carry on Bag Policy? —Answer: - One carry on bag (item not exceeding 45
linear in)
- One personal item: such as briefcase, book bag, handbag, laptop case, etc.
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, What are the carry on policy exceptions? —Answer: -Musical Instruments may be larger than
size limit (purchase seat for oversized instrument)
-Crew-member baggage (it still must be stowed in approved locations - see station assignment
chart)
-Law enforcement officers (may carry any necessary equipment needed for the performance of
their duties plus standard luggage)
What are the checking baggage policies? —Answer: FA inform gate agent of need and GA will
then:
- White tags for any main cabin passengers, commuting crew, other airline crew and luggage
may be picked up at baggage claim of their final destination
-pink tags for any first class, Deadheading crew, or jumpseat and may be picked up plane side.
What area does Part 382 cover? —Answer: Individuals with disabilities.
What is the international service cart procedure? —Answer: On international aircraft, carts
containing alcoholic beverages must be properly sealed PRIOR to landing. After arrival and all
customers have deplaned, remove ice drawers and place on work table to allow Ground Agent
to dispose of them.
Seat loaded item procedures are: —Answer: Seat Loaded items are unusual articles including
musical instruments or other large valuable items which a customer purchased a window seat
for. No bass fiddles as they are too large. Conditions:
-does not block path to exit in event of evacuation
-is properly secured with seatbelt
© 2025 All rights reserved
Answers (100% Correct Answers)
What are the minimum crew guidelines? —Answer: The FAA minimum number of FAs for
ERJ 170/175 is 2 FAs. Both FAs must be on board before customer boarding may commence as
well as during the entire boarding and deplaning process of a flight. The FAs remain on board
the aircraft and visible to provide assistance to customers. The only exception is in the case of an
emergency or safety related issue, when one FA is allowed to use the jetbridge phone (only
during boarding process).
4 point briefings are provided to —Answer: Any customer that may need assistance moving
towards an exit in the case of an emergency: UM (unaccompanied minors), ambulatory
passengers, and non-ambulatory passengers.
What are the components of a four point briefing? —Answer: - Instruct passenger on closest
floor level exit
- Location of all other floor level exits
- (Non-Ambulatory) Ask what the most appropriate manner of assisting the person is in order
to prevent pain or further injury.
- (Ambulatory) Ask what the most appropriate way you can help them. "how may I assist you?"
- Inform the customer the time to start moving to an exit in an evacuation is when the
immediate area is clear.
True or False:
There are restrictions on where disabled customers can sit —Answer: False: there is no
restriction on where a disabled customers can and cannot sit
What is Envoy's Carry on Bag Policy? —Answer: - One carry on bag (item not exceeding 45
linear in)
- One personal item: such as briefcase, book bag, handbag, laptop case, etc.
© 2025 All rights reserved
, What are the carry on policy exceptions? —Answer: -Musical Instruments may be larger than
size limit (purchase seat for oversized instrument)
-Crew-member baggage (it still must be stowed in approved locations - see station assignment
chart)
-Law enforcement officers (may carry any necessary equipment needed for the performance of
their duties plus standard luggage)
What are the checking baggage policies? —Answer: FA inform gate agent of need and GA will
then:
- White tags for any main cabin passengers, commuting crew, other airline crew and luggage
may be picked up at baggage claim of their final destination
-pink tags for any first class, Deadheading crew, or jumpseat and may be picked up plane side.
What area does Part 382 cover? —Answer: Individuals with disabilities.
What is the international service cart procedure? —Answer: On international aircraft, carts
containing alcoholic beverages must be properly sealed PRIOR to landing. After arrival and all
customers have deplaned, remove ice drawers and place on work table to allow Ground Agent
to dispose of them.
Seat loaded item procedures are: —Answer: Seat Loaded items are unusual articles including
musical instruments or other large valuable items which a customer purchased a window seat
for. No bass fiddles as they are too large. Conditions:
-does not block path to exit in event of evacuation
-is properly secured with seatbelt
© 2025 All rights reserved
