✔✔Which of the following is a properly written department goal?
A. To be a safe and more efficient department next year
B. To meet all regulatory requirements within the coming year
C. To reduce the number of service complaints by 10 percent within one year
D. To reduce the department budget by $100,000 - ✔✔C. To reduce the number of
service complaints by 10 percent within one year
✔✔Which of the following is an illustration of the "contingency view" of problem solving?
A. Every problem is unique and requires a unique solution
B. There is one best solution for every problem
C. Common problems use similar solutions
D. A solution can create a new set of problems - ✔✔C. Common problems use similar
solutions
✔✔What guidelines should the aviation manager consider when hiring temporary flight
crews as a scheduling option during heavy company travel times?
A. The crewmember should meet the same experience and proficiency requirements as
full-time pilots and be familiar with flight department SOPs
B. The crewmember's training and experience must meet FAA contract pilot
requirements
C. The crewmember must have fulfilled all the requirements of FAR 61.56 within the
previous 12 months
D. The crewmember should meet the same pre-hire requirements, such as completing
drug tests and psychological checks as full-time pilots - ✔✔A. The crewmember should
meet the same experience and proficiency requirements as full-time pilots and be
familiar with flight department SOPs
✔✔The aviation department has completed a week-long schedule that could only have
been accomplished through a team effort. In rewarding the department for a job well
done, the aviation department manager should consider that:
A. the chosen reward does not have to follow the accepted company guidelines.
B. the best incentive systems are monetary in nature.
C. incentive systems can work if they specifically encourage teamwork.
D. the department does not need to be recognized since this is the job they were hired
to do. - ✔✔C. incentive systems can work if they specifically encourage teamwork.
✔✔Which of the following statements BEST explains the recommended ground and
flight high altitude training for business aviation flight crewmembers?
A. Crewmembers flying aircraft with service ceilings below 25,000 feet MSL should
receive familiarization training
B. Crewmember training should be included with initial or transition training for aircraft
with ceilings above 25,000 feet MSL
, C. Crewmembers who completed military service as a second-in-command (SIC) do not
require additional training
D. Crewmembers acting as a pilot-in-command and second-in-command (SIC) must
receive training - ✔✔B. Crewmember training should be included with initial or transition
training for aircraft with ceilings above 25,000 feet MSL
✔✔Corporate flight department managers are given the task of establishing pilot flight,
duty and rest time procedures for their company's crewmembers. Which of the following
organizations would be the BEST source for recommended guidelines?
A. International Business Aviation Council (IBAC)
B. Aircraft Owners and Pilots Association (AOPA)
C. Flight Safety Foundation (FSF)
D. General Aviation Manufacturers Association (GAMA) - ✔✔C. Flight Safety
Foundation (FSF)
✔✔A company is planning to expand on an international level. The aviation department
manager is responsible for:
A. training pilots within six months of the first international flight.
B. assuring flight crews and aircraft comply with regulations involving airspace that will
be flown through.
C. obtaining an aircraft waiver that exempts the North Atlantic.
D. obtaining a letter of authorization from the FAA no later than 30 days prior to
departure, and train the pilots within six months of the first flight. - ✔✔B. assuring flight
crews and aircraft comply with regulations involving airspace that will be flown through.
✔✔On a recurring basis, dispatch is unable to crew aircraft due to extended long flight
duty delays. To BEST address this issue, the aviation department manager should:
A. re-evaluate the pilot-to-aircraft staffing ratio to determine whether additional staffing
is required.
B. consider the pilot's fatigue level and write a waiver if
fatigue is not a factor.
C. change the flight duty day limitations to accommodate a longer flight duty day.
D. hire a part-time pilot to cover the late flight duty schedule. - ✔✔A. re-evaluate the
pilot-to-aircraft staffing ratio to determine whether additional staffing is required.
✔✔An aviation department manager suspects an employee periodically violates the
company/departmental alcohol consumption policy. The MOST appropriate action for
the manager to take would be to:
A. demand that the employee submits to a drug/alcohol test.
B. require the employee to attend alcohol counseling.
C. consult appropriate company policy for specific guidance.
D. contact the FSDO/FAA representative for guidance on possible enforcement action. -
✔✔C. consult appropriate company policy for specific guidance.