NBAA CAM STUDY GUIDE QUESTIONS AND SOLUTIONS
RATED A+
✔✔An employee performance appraisal process that uses multiple raters, including
self-ratings, is called a: - ✔✔360-degree feedback.
✔✔If a goal established for an employee is unrealistic and beyond their capabilities, it
could: - ✔✔lead to employee failure and a decrease in employee morale.
✔✔An essential tool in communicating within organizations is: - ✔✔active listening.
✔✔The aviation department is undergoing a major restructuring, and employee buy-in is
required. To ensure an efficient and productive meeting, the MOST important tool for
the manager to use is:
A. detailed minutes.
B. starting on-time.
C. a detailed agenda.
D. advanced preparation. - ✔✔D. advanced preparation.
✔✔In casual conversation, one of the aviation department's pilots mentions that they
have been diagnosed as HIV-positive. Since the employee volunteered the information,
which of the following is TRUE?
A. The aviation department manager is free to discuss this information with other
department personnel
B. The aviation department manager is required to maintain the confidentiality of the
information
C. The aviation department manager is required to contact HR to ensure the employee
reported this information to the company's insurance carrier
D. The aviation department manager must contact HR immediately to request HIV
testing for all employees within the department - ✔✔B. The aviation department
manager is required to maintain the confidentiality of the information
✔✔A company's wholly-owned subsidiary owns an aircraft. Another subsidiary provides
aircrews, scheduling and maintenance for the aircraft, and all subsidiaries participate in
paying the operational costs. Under these circumstances, what entity is BEST suited to
provide regulatory interpretation regarding operational control of the aircraft?
A. Department of Commerce
B. Local FAA FSDO
C. IRS business services
D. Corporate general counsel - ✔✔B. Local FAA FSDO
✔✔The four pillars of a Safety Management System (SMS) are: - ✔✔safety assurance,
safety risk management, policy and safety promotion.
, ✔✔Which of the following are two key factors in pre-accident planning?
I. Financing
II. Education
III. Jurisdiction
IV. Communication - ✔✔II and IV
✔✔As part of an organization's pre-accident plan, clear procedures for responding to an
aircraft accident should be developed that: - ✔✔support the immediate needs of the
next of kin.
✔✔Strategic planning is the process of determining: - ✔✔long-range objectives and
capital spending.
✔✔The responsibility for the aviation department safety culture originates with the: -
✔✔corporate officers.
✔✔Industry best practices recommend that Noise Abatement Programs should:
A. not apply to non-turbine aircraft.
B. supersede the manufacturer's recommended procedures.
C. only apply to older turbojet aircraft manufactured prior to 1980.
D. include procedures that provide for safety and standardization. - ✔✔D. include
procedures that provide for safety and standardization.
✔✔The goal of a safety management system (SMS) is to: - ✔✔mitigate risk to a level as
low as reasonably practical.
✔✔An out of town manufacturer's rep has brought special equipment to the airport to
perform work on several aircraft located in various hangars. In order to go from one
hangar to another, the rep must cross a designated SIDA ramp. The rep can: - ✔✔be
escorted by someone with unescorted access.
✔✔An aviation department manager is developing a safety management system (SMS).
Which of the following personnel should be included in the development team?
A. chief pilot, dispatcher, CFO and refueling supervisor.
B. chief pilot, maintenance supervisor, airport tower supervisor and CFO.
C. chief pilot, dispatcher, maintenance supervisor and refueling supervisor.
D. chief pilot, dispatcher, airport tower supervisor and CEO. - ✔✔C. chief pilot,
dispatcher, maintenance supervisor and refueling supervisor.
✔✔An aviation department manager promotes ethical and professional behavior by
demonstrating which of the following traits?
A. Sound aviation management
B. Effective leadership
C. Communication
RATED A+
✔✔An employee performance appraisal process that uses multiple raters, including
self-ratings, is called a: - ✔✔360-degree feedback.
✔✔If a goal established for an employee is unrealistic and beyond their capabilities, it
could: - ✔✔lead to employee failure and a decrease in employee morale.
✔✔An essential tool in communicating within organizations is: - ✔✔active listening.
✔✔The aviation department is undergoing a major restructuring, and employee buy-in is
required. To ensure an efficient and productive meeting, the MOST important tool for
the manager to use is:
A. detailed minutes.
B. starting on-time.
C. a detailed agenda.
D. advanced preparation. - ✔✔D. advanced preparation.
✔✔In casual conversation, one of the aviation department's pilots mentions that they
have been diagnosed as HIV-positive. Since the employee volunteered the information,
which of the following is TRUE?
A. The aviation department manager is free to discuss this information with other
department personnel
B. The aviation department manager is required to maintain the confidentiality of the
information
C. The aviation department manager is required to contact HR to ensure the employee
reported this information to the company's insurance carrier
D. The aviation department manager must contact HR immediately to request HIV
testing for all employees within the department - ✔✔B. The aviation department
manager is required to maintain the confidentiality of the information
✔✔A company's wholly-owned subsidiary owns an aircraft. Another subsidiary provides
aircrews, scheduling and maintenance for the aircraft, and all subsidiaries participate in
paying the operational costs. Under these circumstances, what entity is BEST suited to
provide regulatory interpretation regarding operational control of the aircraft?
A. Department of Commerce
B. Local FAA FSDO
C. IRS business services
D. Corporate general counsel - ✔✔B. Local FAA FSDO
✔✔The four pillars of a Safety Management System (SMS) are: - ✔✔safety assurance,
safety risk management, policy and safety promotion.
, ✔✔Which of the following are two key factors in pre-accident planning?
I. Financing
II. Education
III. Jurisdiction
IV. Communication - ✔✔II and IV
✔✔As part of an organization's pre-accident plan, clear procedures for responding to an
aircraft accident should be developed that: - ✔✔support the immediate needs of the
next of kin.
✔✔Strategic planning is the process of determining: - ✔✔long-range objectives and
capital spending.
✔✔The responsibility for the aviation department safety culture originates with the: -
✔✔corporate officers.
✔✔Industry best practices recommend that Noise Abatement Programs should:
A. not apply to non-turbine aircraft.
B. supersede the manufacturer's recommended procedures.
C. only apply to older turbojet aircraft manufactured prior to 1980.
D. include procedures that provide for safety and standardization. - ✔✔D. include
procedures that provide for safety and standardization.
✔✔The goal of a safety management system (SMS) is to: - ✔✔mitigate risk to a level as
low as reasonably practical.
✔✔An out of town manufacturer's rep has brought special equipment to the airport to
perform work on several aircraft located in various hangars. In order to go from one
hangar to another, the rep must cross a designated SIDA ramp. The rep can: - ✔✔be
escorted by someone with unescorted access.
✔✔An aviation department manager is developing a safety management system (SMS).
Which of the following personnel should be included in the development team?
A. chief pilot, dispatcher, CFO and refueling supervisor.
B. chief pilot, maintenance supervisor, airport tower supervisor and CFO.
C. chief pilot, dispatcher, maintenance supervisor and refueling supervisor.
D. chief pilot, dispatcher, airport tower supervisor and CEO. - ✔✔C. chief pilot,
dispatcher, maintenance supervisor and refueling supervisor.
✔✔An aviation department manager promotes ethical and professional behavior by
demonstrating which of the following traits?
A. Sound aviation management
B. Effective leadership
C. Communication
