yellow belt Exam Answered
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1. What is the primary approach employed by Lean Six Sigma to reduce the
number of defects?: Reduce process variability at the source through redesign or process controls.
2. National Fiduciary Guaranty Bank has been losing market share in home
mortgage lending over the last several years. Surveys indicate very low cus-
tomer satisfaction ratings for the home mortgage process. The bank recent-
ly chartered a Lean Six Sigma team to address the performance problem.
The team has examined several process factors, including loan pricing, credit
requirements, loan closing cycle-time and employee training as they relate
to customer satisfaction and new loan volume. Which of the following are
potential key process inputs in the bank's home mortgage business?: Loan Pricing,
Credit Requirements, Employee Training
3. The expression Y=f(X) is often used to describe the relationship between
process inputs and the process output. Which description of Y=f(X) is most
accurate?: The process output (Y) is a function of the process inputs (X)
4. What is the primary purpose of Lean Six Sigma?: Improve products and processes to increase
the success of the business.
5. What is the strongest guiding force of Lean Six Sigma decision-making?: Data
and statistical analysis.
6. The cost of internal product/process testing can be categorized as -: appraisal
cost.
7. Which of the following is NOT a primary role or responsibility of a Black
Belt?: Allocate funds and human resources to Lean Six Sigma projects.
8. At what step in the DMAIC process are efforts made to identify the root cause
of process variability?: Analyze
9. What is the primary purpose for creating a Process Map early in a process
improvement project?: To identify the process steps and their sequence
10. Which of the following best describes the Lean principle "Identify Customers
and Specify Value"?: Determine what the customer is willing to pay for and focus on those qualities.
11. When Six Sigma and Lean Methods are used together, they complement
each other. As a general rule, what are the primary areas of focus for both Six
Sigma and Lean?: Six Sigma - Improve Quality; Lean - Reduce Process Cycle-time.
, yellow belt Exam Answered
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12. A new hire was assigned to a company but not to a project matching her
expertise. Which one of the 8 wastes is at play here?: Non-utilized Resources
13. In which phase of DMAIC are performance standards established?: Measure
14. Which statement best describes the role of a Champion/Sponsor?: Provides
guidance in project selection and allocates resources to support project work.
15. When constructing a Value Stream Map, what does the following symbol
represent?: Production Kanban
16. Speedy Mortgage is an online mortgage company, which has struggled to
keep up with rapid volume growth. A continuous improvement team is working
on a revised process flow, and wants to understand the current Takt time.
Average daily demand is 300 mortgage applications, and there are 480 net
minutes a day available for underwriting (one shift). What is the Takt time?: 1.6
minutes
17. A continuous improvement team is working on a project to accelerate the
collection of accounts receivable. The team wants to identify and eliminate
process steps that are wasteful so that the overall cycle time can be improved.
What type of process map would be the best choice?: Value-added Flow Chart
18. Which of the flow chart symbols below indicates a decision point?:
19. What is the relationship between product quality and customer expecta-
tions?: As product quality increases, customer expectations increase.
20. A project team at a major rental car chain prepared the following CTQC Tree
to better understand the key drivers for meeting customer needs:
*pic*
Which driver's CTQCs could benefit from further clarification, and why?: Pricing:
"fees clearly stated" and "layman's terms" are difficult to measure.
21. A project team at a major rental car chain prepared the following Affinity
Diagram to better understand the customer needs regarding the rental car
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1. What is the primary approach employed by Lean Six Sigma to reduce the
number of defects?: Reduce process variability at the source through redesign or process controls.
2. National Fiduciary Guaranty Bank has been losing market share in home
mortgage lending over the last several years. Surveys indicate very low cus-
tomer satisfaction ratings for the home mortgage process. The bank recent-
ly chartered a Lean Six Sigma team to address the performance problem.
The team has examined several process factors, including loan pricing, credit
requirements, loan closing cycle-time and employee training as they relate
to customer satisfaction and new loan volume. Which of the following are
potential key process inputs in the bank's home mortgage business?: Loan Pricing,
Credit Requirements, Employee Training
3. The expression Y=f(X) is often used to describe the relationship between
process inputs and the process output. Which description of Y=f(X) is most
accurate?: The process output (Y) is a function of the process inputs (X)
4. What is the primary purpose of Lean Six Sigma?: Improve products and processes to increase
the success of the business.
5. What is the strongest guiding force of Lean Six Sigma decision-making?: Data
and statistical analysis.
6. The cost of internal product/process testing can be categorized as -: appraisal
cost.
7. Which of the following is NOT a primary role or responsibility of a Black
Belt?: Allocate funds and human resources to Lean Six Sigma projects.
8. At what step in the DMAIC process are efforts made to identify the root cause
of process variability?: Analyze
9. What is the primary purpose for creating a Process Map early in a process
improvement project?: To identify the process steps and their sequence
10. Which of the following best describes the Lean principle "Identify Customers
and Specify Value"?: Determine what the customer is willing to pay for and focus on those qualities.
11. When Six Sigma and Lean Methods are used together, they complement
each other. As a general rule, what are the primary areas of focus for both Six
Sigma and Lean?: Six Sigma - Improve Quality; Lean - Reduce Process Cycle-time.
, yellow belt Exam Answered
Study online at https://quizlet.com/_i4zsy1
12. A new hire was assigned to a company but not to a project matching her
expertise. Which one of the 8 wastes is at play here?: Non-utilized Resources
13. In which phase of DMAIC are performance standards established?: Measure
14. Which statement best describes the role of a Champion/Sponsor?: Provides
guidance in project selection and allocates resources to support project work.
15. When constructing a Value Stream Map, what does the following symbol
represent?: Production Kanban
16. Speedy Mortgage is an online mortgage company, which has struggled to
keep up with rapid volume growth. A continuous improvement team is working
on a revised process flow, and wants to understand the current Takt time.
Average daily demand is 300 mortgage applications, and there are 480 net
minutes a day available for underwriting (one shift). What is the Takt time?: 1.6
minutes
17. A continuous improvement team is working on a project to accelerate the
collection of accounts receivable. The team wants to identify and eliminate
process steps that are wasteful so that the overall cycle time can be improved.
What type of process map would be the best choice?: Value-added Flow Chart
18. Which of the flow chart symbols below indicates a decision point?:
19. What is the relationship between product quality and customer expecta-
tions?: As product quality increases, customer expectations increase.
20. A project team at a major rental car chain prepared the following CTQC Tree
to better understand the key drivers for meeting customer needs:
*pic*
Which driver's CTQCs could benefit from further clarification, and why?: Pricing:
"fees clearly stated" and "layman's terms" are difficult to measure.
21. A project team at a major rental car chain prepared the following Affinity
Diagram to better understand the customer needs regarding the rental car
