Social Science / Business / Business Management
BUSINESS ANALYST CERTIFICATION EXAM | ALL
QUESTIONS AND CORRECT ANSWERS | GRADED
A+ | VERIFIED ANSWERS | LATEST EXAM 2025
QUESTIONS ANSWERS
Universal Containers uses Kanban to A) Ask the team to reprioritize the backlog and work on the item at the top.
complete its Salesforce development. In the
middle of a sprint, the sales manager
submits an important item to the team.
What should the business analyst do next?
A) Ask the team to reprioritize the backlog
and work on the item at the top.
B) Ask the team to commit to the work for
the next sprint.
C) Ask the team to pivot and complete the
work immediately.
Page 1
,The North American (NA) sales team wants to A) Refine the requirements to accommodate, both teams.
add a set of new fields and delete
several fields from the Account object.
During requirements gathering, the business
analyst (BA) discovers the fields
are actively being used by the EMEA team.
Which step should the BA take next?
A) Refine the requirements to
accommodate, both teams.
B) Focus on the NA team's requirements.
C) Start another project to address the
EMEAteam's requirements.
Of the following Locale Settings, select C) Working Hours
which one CANNOT be selected when
creating a new user.
A) Time Zone
B) Language
C) Working Hours
D) Locale
The data science team at Universal C) Understand and document the data quality issues reported by the data science team.
Containers (UC) has been asked to analyze the
sales team's data within Salesforce.
Early in their research, the data science team
discovered concerns about data quality. UC
has brought in a business
analyst (BA) to help address the concern.
What should the BA focus on doing first
during the initial discovery phase?
A) Shadow the sales team to observe
process for entering data into Accounts and
Opportunities.
B) Meet with the executive leadership team to
accurately understand the business need.
C) Understand and document the data
quality issues reported by the data science
team.
Page 2
,A Cloud Kicks business analyst (BA) is B) Ask the security team to confirm company policy.
conducting user interviews with the
support team as part of a migration to
Salesforce. Several users indicate they use
multi-factor authentication (MFA) on their
phones to log in to existing systems. Other
users have indicated they access existing
systems with only a username and
password.
How should the BA resolve the issue?
A) Determine the most commonly used
process.
B) Ask the security team to confirm
company policy.
C) Ask executive leadership to make the
decision.
The delivery team at Cloud Kicks has Just A) Prioritize the sprint backlog with stakeholders
conducted a successful sprint demo
showcasing a new sales dashboard.
However, the marketing team Is unhappy
because the new lead automation they
requested was missing from the
deliverables and an Important new
marketing campaign is starting the next day.
What did the business analyst fall to do during
sprint planning'?
A) Prioritize the sprint backlog with
stakeholders
B) Calculate the sprint capacity correctly
C) Create a burndown list of sprint tasks
Cloud Kicks hired a new business analyst (BA) C) Tell the truth in difficult situations.
to join an experienced cross-
functional team that has successfully
delivered high-quality Salesforce solutions to
global stakeholders. The BA wants to
quickly become a trusted advisor to the
team.
What should the BA do?
A) Focus on the task at hand instead of on
individual team members.
B) Avoid exposing one's own mistakes to
the team.
C) Tell the truth in difficult situations.
Page 3
, Universal Containers (UC) has chosen to B) Adhere to agreed upon mapping standards.
implement Sales Cloud and Service Cloud to
increase revenue and remove
bottlenecks in its current processes. A
business analyst (BA) is tasked with
diagramming business processes.
What should the BA do to successfully
meet governance requirements to identify the
business purpose?
A) Use UC's existing terminology.
B) Adhere to agreed upon mapping
standards.
C) Identify resources engaged in each
step.
Cloud Kicks (CK) wants to redefine its B) Process Mapping
lead-to-customer business process. CK
wants to unify the interactions between
sales, marketing, and customers to provide a
more seamless experience. The business
analyst (BA) need to create a visual
representation that includes the steps and
inputs from both sales and marketing.
Which tool should the BA use to capture all
launches of the current state?
A) Journey Mapping
B) Process Mapping
C) Whiteboarding
Page 4
BUSINESS ANALYST CERTIFICATION EXAM | ALL
QUESTIONS AND CORRECT ANSWERS | GRADED
A+ | VERIFIED ANSWERS | LATEST EXAM 2025
QUESTIONS ANSWERS
Universal Containers uses Kanban to A) Ask the team to reprioritize the backlog and work on the item at the top.
complete its Salesforce development. In the
middle of a sprint, the sales manager
submits an important item to the team.
What should the business analyst do next?
A) Ask the team to reprioritize the backlog
and work on the item at the top.
B) Ask the team to commit to the work for
the next sprint.
C) Ask the team to pivot and complete the
work immediately.
Page 1
,The North American (NA) sales team wants to A) Refine the requirements to accommodate, both teams.
add a set of new fields and delete
several fields from the Account object.
During requirements gathering, the business
analyst (BA) discovers the fields
are actively being used by the EMEA team.
Which step should the BA take next?
A) Refine the requirements to
accommodate, both teams.
B) Focus on the NA team's requirements.
C) Start another project to address the
EMEAteam's requirements.
Of the following Locale Settings, select C) Working Hours
which one CANNOT be selected when
creating a new user.
A) Time Zone
B) Language
C) Working Hours
D) Locale
The data science team at Universal C) Understand and document the data quality issues reported by the data science team.
Containers (UC) has been asked to analyze the
sales team's data within Salesforce.
Early in their research, the data science team
discovered concerns about data quality. UC
has brought in a business
analyst (BA) to help address the concern.
What should the BA focus on doing first
during the initial discovery phase?
A) Shadow the sales team to observe
process for entering data into Accounts and
Opportunities.
B) Meet with the executive leadership team to
accurately understand the business need.
C) Understand and document the data
quality issues reported by the data science
team.
Page 2
,A Cloud Kicks business analyst (BA) is B) Ask the security team to confirm company policy.
conducting user interviews with the
support team as part of a migration to
Salesforce. Several users indicate they use
multi-factor authentication (MFA) on their
phones to log in to existing systems. Other
users have indicated they access existing
systems with only a username and
password.
How should the BA resolve the issue?
A) Determine the most commonly used
process.
B) Ask the security team to confirm
company policy.
C) Ask executive leadership to make the
decision.
The delivery team at Cloud Kicks has Just A) Prioritize the sprint backlog with stakeholders
conducted a successful sprint demo
showcasing a new sales dashboard.
However, the marketing team Is unhappy
because the new lead automation they
requested was missing from the
deliverables and an Important new
marketing campaign is starting the next day.
What did the business analyst fall to do during
sprint planning'?
A) Prioritize the sprint backlog with
stakeholders
B) Calculate the sprint capacity correctly
C) Create a burndown list of sprint tasks
Cloud Kicks hired a new business analyst (BA) C) Tell the truth in difficult situations.
to join an experienced cross-
functional team that has successfully
delivered high-quality Salesforce solutions to
global stakeholders. The BA wants to
quickly become a trusted advisor to the
team.
What should the BA do?
A) Focus on the task at hand instead of on
individual team members.
B) Avoid exposing one's own mistakes to
the team.
C) Tell the truth in difficult situations.
Page 3
, Universal Containers (UC) has chosen to B) Adhere to agreed upon mapping standards.
implement Sales Cloud and Service Cloud to
increase revenue and remove
bottlenecks in its current processes. A
business analyst (BA) is tasked with
diagramming business processes.
What should the BA do to successfully
meet governance requirements to identify the
business purpose?
A) Use UC's existing terminology.
B) Adhere to agreed upon mapping
standards.
C) Identify resources engaged in each
step.
Cloud Kicks (CK) wants to redefine its B) Process Mapping
lead-to-customer business process. CK
wants to unify the interactions between
sales, marketing, and customers to provide a
more seamless experience. The business
analyst (BA) need to create a visual
representation that includes the steps and
inputs from both sales and marketing.
Which tool should the BA use to capture all
launches of the current state?
A) Journey Mapping
B) Process Mapping
C) Whiteboarding
Page 4
