HFT 2220 (Human Resources) Vocab
Exam Questions and Answers
Luxury hotels - ANSWER-Lodging facilities with upscale rooms, food and beverage
outlets, room service, concessions, concierge services, bell staff, and valet
Outsourcing - ANSWER-Contracting with another company to provide staff or
services
Quick service restaurants - ANSWER-Foodservice operations where the customer is
responsible for place an order, paying at a cash register and taking the meal to a
table or to eat out
Service profit relationship - ANSWER-The positive effect of organizational
effectiveness on employee satisfaction that leads to improved service and customer
satisfaction, which increase profit and loyalty
Strategic human resource management - ANSWER-The process of taking a long-
term approach to human resource management by identifying the requirements for
and contributions of human resources achieving major long-term business objectives
Alternative employees - ANSWER-People who often do not work regularly schedule
shifts
Autonomy - ANSWER-Viewed as the amount of freedom and independence an
individual has in terms of carrying out his or her work assignment
Career ladders - ANSWER-A preogression of incresingly more responsible positions
within an organization or an industry
Career lattices - ANSWER-Contain both vertical and lateral movements between
jobs and may reflect more closely the career paths of today's work environment
Dictionary of Occupation Titles (DOT) - ANSWER-A listing developed by U.S.
Employment Services containing over 2,100 new occupational definitions
Feedback from job - ANSWER-Reflects the degree to which the job provides direct
and clear information about the effectiveness of task performance
Fixed labor expense - ANSWER-Costs associated with minimum number of
employees needed to operate the business
Exam Questions and Answers
Luxury hotels - ANSWER-Lodging facilities with upscale rooms, food and beverage
outlets, room service, concessions, concierge services, bell staff, and valet
Outsourcing - ANSWER-Contracting with another company to provide staff or
services
Quick service restaurants - ANSWER-Foodservice operations where the customer is
responsible for place an order, paying at a cash register and taking the meal to a
table or to eat out
Service profit relationship - ANSWER-The positive effect of organizational
effectiveness on employee satisfaction that leads to improved service and customer
satisfaction, which increase profit and loyalty
Strategic human resource management - ANSWER-The process of taking a long-
term approach to human resource management by identifying the requirements for
and contributions of human resources achieving major long-term business objectives
Alternative employees - ANSWER-People who often do not work regularly schedule
shifts
Autonomy - ANSWER-Viewed as the amount of freedom and independence an
individual has in terms of carrying out his or her work assignment
Career ladders - ANSWER-A preogression of incresingly more responsible positions
within an organization or an industry
Career lattices - ANSWER-Contain both vertical and lateral movements between
jobs and may reflect more closely the career paths of today's work environment
Dictionary of Occupation Titles (DOT) - ANSWER-A listing developed by U.S.
Employment Services containing over 2,100 new occupational definitions
Feedback from job - ANSWER-Reflects the degree to which the job provides direct
and clear information about the effectiveness of task performance
Fixed labor expense - ANSWER-Costs associated with minimum number of
employees needed to operate the business
