HFT 2220 Chapter 2 Exam Questions
and Answers
power - ANSWER-the capacity to influence the behavior of others
leader - ANSWER-a person in command whom people follow voluntarily
leadership - ANSWER-direction and control of the work of others through the ability
to elicit voluntary compliance
formal authority - ANSWER-the authority granted by virtue of a person's position
within an organization
real authority - ANSWER-the authority that employees grants a supervisor to make
the necessary decisions and carry them out
formal leader - ANSWER-the person in charge based on the organization chart
informal leader - ANSWER-the person who, by virtue of having the support of the
employees, is in charge
do the right things right - ANSWER-to be a leader and manager; to be both effective
and efficient
MBWA, management by walking around - ANSWER-spending, a significant part of
the day talking to employees, guests, and peers while listening, coaching and
troubleshooting
leadership style - ANSWER-a part of interaction that a supervisor or manager uses
in directing subordinates
reward and punishment - ANSWER-a method of motivating performance by giving
rewards for good performance and by punishing poor performance
autocratic method - ANSWER-behaving in an authoritarian or domineering manner
Theory X - ANSWER-the managerial assumption that people dislike and avoid work,
prefer to be led, avoid responsibility, lack ambition, want security, and must be
coerced, controlled, directed, and threatened with punishment to get them to do their
work
Theory Y - ANSWER-the hypothesis that work is as natural as play or rest; people
will work of their own accord toward objectives to which they feel committed
situational leadership - ANSWER-adaptation of leadership style to fit the situation
, directing style - ANSWER-leadership style that is high on directive and low on
supportive behaviours
coaching style - ANSWER-leadership style that includes lots of directive behaviors to
build skills and supportive to build commitment
supporting style - ANSWER-leadership style that is high on supportive behaviors and
low on directive behaviors
delegating style - ANSWER-leadership style that is low on directive and supportive
behaviors because you are turning over responsibility for day-to-day decision making
to the employee
transactional leaders - ANSWER-leaders that motivate employees by appealing to
their self-interest
transformational leaders - ANSWER-leadership that motivates employees by
appealing to their higher-order needs, such as providing employees with meaningful,
interesting and challenging jobs, and acting as a coach and mentor
empowerment - ANSWER-to give employees additional responsibility and authority
over their decisions, resources and work
ethics - ANSWER-the study of standards of conduct and moral judgement; also, the
standards of correct conduct
mentor - ANSWER-an experienced and proficient person who acts as a leader, role
model, and teacher to those less experienced and less skilled
The termination of an employee due to the inconsistent attendance on Sundays due
to religious beliefs is an example of: - ANSWER-Discrimination
Which of the following employer defenses describes an instance in which an
employer must discriminate based on a characteristic associated with the nature of
the job? - ANSWER-Bona fide occupational qualification
Human Resource Managers are responsible for all of the following except: -
ANSWER-
The four- Fifths Rule or 80 Percent Rule was established - ANSWER-As an
affirmative action program to avoid adverse impact on any racial, ethnic, or gender
group during employee selection procedures
Is a job related reason to discriminate for a safe and efficient operation of an
organization - ANSWER-Business necesity
The civil rights act of 1964 protects any form of discrimination based on gender,
race, color, national origin, or religion - ANSWER-True
and Answers
power - ANSWER-the capacity to influence the behavior of others
leader - ANSWER-a person in command whom people follow voluntarily
leadership - ANSWER-direction and control of the work of others through the ability
to elicit voluntary compliance
formal authority - ANSWER-the authority granted by virtue of a person's position
within an organization
real authority - ANSWER-the authority that employees grants a supervisor to make
the necessary decisions and carry them out
formal leader - ANSWER-the person in charge based on the organization chart
informal leader - ANSWER-the person who, by virtue of having the support of the
employees, is in charge
do the right things right - ANSWER-to be a leader and manager; to be both effective
and efficient
MBWA, management by walking around - ANSWER-spending, a significant part of
the day talking to employees, guests, and peers while listening, coaching and
troubleshooting
leadership style - ANSWER-a part of interaction that a supervisor or manager uses
in directing subordinates
reward and punishment - ANSWER-a method of motivating performance by giving
rewards for good performance and by punishing poor performance
autocratic method - ANSWER-behaving in an authoritarian or domineering manner
Theory X - ANSWER-the managerial assumption that people dislike and avoid work,
prefer to be led, avoid responsibility, lack ambition, want security, and must be
coerced, controlled, directed, and threatened with punishment to get them to do their
work
Theory Y - ANSWER-the hypothesis that work is as natural as play or rest; people
will work of their own accord toward objectives to which they feel committed
situational leadership - ANSWER-adaptation of leadership style to fit the situation
, directing style - ANSWER-leadership style that is high on directive and low on
supportive behaviours
coaching style - ANSWER-leadership style that includes lots of directive behaviors to
build skills and supportive to build commitment
supporting style - ANSWER-leadership style that is high on supportive behaviors and
low on directive behaviors
delegating style - ANSWER-leadership style that is low on directive and supportive
behaviors because you are turning over responsibility for day-to-day decision making
to the employee
transactional leaders - ANSWER-leaders that motivate employees by appealing to
their self-interest
transformational leaders - ANSWER-leadership that motivates employees by
appealing to their higher-order needs, such as providing employees with meaningful,
interesting and challenging jobs, and acting as a coach and mentor
empowerment - ANSWER-to give employees additional responsibility and authority
over their decisions, resources and work
ethics - ANSWER-the study of standards of conduct and moral judgement; also, the
standards of correct conduct
mentor - ANSWER-an experienced and proficient person who acts as a leader, role
model, and teacher to those less experienced and less skilled
The termination of an employee due to the inconsistent attendance on Sundays due
to religious beliefs is an example of: - ANSWER-Discrimination
Which of the following employer defenses describes an instance in which an
employer must discriminate based on a characteristic associated with the nature of
the job? - ANSWER-Bona fide occupational qualification
Human Resource Managers are responsible for all of the following except: -
ANSWER-
The four- Fifths Rule or 80 Percent Rule was established - ANSWER-As an
affirmative action program to avoid adverse impact on any racial, ethnic, or gender
group during employee selection procedures
Is a job related reason to discriminate for a safe and efficient operation of an
organization - ANSWER-Business necesity
The civil rights act of 1964 protects any form of discrimination based on gender,
race, color, national origin, or religion - ANSWER-True
