HFT 2220 Chapter 10 (Exam 3)
Questions and Answers
competing - ANSWER-a method of handling conflict that is assertive and
uncooperative
compromising - ANSWER-a method of handling conflict that is intermediate in both
assertiveness and cooperativeness
conflict - ANSWER-a situation where there is a disagreement between two people, a
person and a group, or two groups of people
cooperativeness - ANSWER-the extent of individual attempts to satisfy the other's
concerns during the resolution process
emotional intelligence - ANSWER-four components that describe how people handle
themselves and their relationship with others
empower - ANSWER-the ability of employees to maximize customer satisfaction
without constant supervision and feedback from managers
followers - ANSWER-people who are inspired by leaders
formal communication - ANSWER-official communication in an organization
forming - ANSWER-first phase of team development. the team comes together and
ground rules are established
group - ANSWER-people who work separately and competitively in an organization
groupthink - ANSWER-when group members agree to decisions made by the team
to keep things moving or to minimize arguments
informal communication - ANSWER-commonly known as the grapevine. the social
form of communication
intimate space - ANSWER-distances up to 1 1/2 feet around a person
Absentee member - ANSWER-a team member who is distracted by problems or
conflicts and does not accomplish team assignments
accommodating - ANSWER-a method of handling conflict that is unassertive and
cooperative
active listening - ANSWER-using ears, eyes, and mind to receive a message
Questions and Answers
competing - ANSWER-a method of handling conflict that is assertive and
uncooperative
compromising - ANSWER-a method of handling conflict that is intermediate in both
assertiveness and cooperativeness
conflict - ANSWER-a situation where there is a disagreement between two people, a
person and a group, or two groups of people
cooperativeness - ANSWER-the extent of individual attempts to satisfy the other's
concerns during the resolution process
emotional intelligence - ANSWER-four components that describe how people handle
themselves and their relationship with others
empower - ANSWER-the ability of employees to maximize customer satisfaction
without constant supervision and feedback from managers
followers - ANSWER-people who are inspired by leaders
formal communication - ANSWER-official communication in an organization
forming - ANSWER-first phase of team development. the team comes together and
ground rules are established
group - ANSWER-people who work separately and competitively in an organization
groupthink - ANSWER-when group members agree to decisions made by the team
to keep things moving or to minimize arguments
informal communication - ANSWER-commonly known as the grapevine. the social
form of communication
intimate space - ANSWER-distances up to 1 1/2 feet around a person
Absentee member - ANSWER-a team member who is distracted by problems or
conflicts and does not accomplish team assignments
accommodating - ANSWER-a method of handling conflict that is unassertive and
cooperative
active listening - ANSWER-using ears, eyes, and mind to receive a message
