HFT 2220 Exam 1 Questions and
Answers
Lodging facilities with upscale rooms, food and beverage outlets, room service,
concessions, concierge services, bell staff, and valet - ANSWER-Luxury hotels
Lodging facilities that provide rooms with few additional facilities - ANSWER-
Economy hotel
Lodging facilities with food and beverage outlets, room service, and bell staff in
addition to upgraded rooms - ANSWER-Full service
To determine staffing patterns, which of the following must a manager be aware of -
ANSWER-Productivity and performance standards
What is the difference between performance standards and productivity standards -
ANSWER-One measures the quantity of work output while the other measures the
quality of work output
What is the primary difference between career ladders and career lattices -
ANSWER-The direction of movement between jobs
Which of the following is not a method of data collection used during job analysis -
ANSWER-Employee focus group
Why are motivational work characteristics important to consider during job analysis
or job design - ANSWER-An organizations success is dependent upon the
performance of its employees
Human resource managers draft job descriptions for review whereas line managers
conduct the review and maintain accuracy of those job descriptions - ANSWER-True
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift -
ANSWER-False
One difference between the Hawthorne effect and the Heisenberg effect is that the
Heisenberg effect during data collection in face to face interviews - ANSWER-True
The positional analysis questionnaire provides a method for comparing jobs based
on their component skills - ANSWER-False
Job compatibility index is correct
Answers
Lodging facilities with upscale rooms, food and beverage outlets, room service,
concessions, concierge services, bell staff, and valet - ANSWER-Luxury hotels
Lodging facilities that provide rooms with few additional facilities - ANSWER-
Economy hotel
Lodging facilities with food and beverage outlets, room service, and bell staff in
addition to upgraded rooms - ANSWER-Full service
To determine staffing patterns, which of the following must a manager be aware of -
ANSWER-Productivity and performance standards
What is the difference between performance standards and productivity standards -
ANSWER-One measures the quantity of work output while the other measures the
quality of work output
What is the primary difference between career ladders and career lattices -
ANSWER-The direction of movement between jobs
Which of the following is not a method of data collection used during job analysis -
ANSWER-Employee focus group
Why are motivational work characteristics important to consider during job analysis
or job design - ANSWER-An organizations success is dependent upon the
performance of its employees
Human resource managers draft job descriptions for review whereas line managers
conduct the review and maintain accuracy of those job descriptions - ANSWER-True
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift -
ANSWER-False
One difference between the Hawthorne effect and the Heisenberg effect is that the
Heisenberg effect during data collection in face to face interviews - ANSWER-True
The positional analysis questionnaire provides a method for comparing jobs based
on their component skills - ANSWER-False
Job compatibility index is correct
