HFT 2220 Exam 1 Review Questions
and Answers
Methods of data collected - ANSWER-open-ended questionnaire, highly structured
questionnaire, interview, observation, work diary or log, critical incidents,
performance evaluations
Open ended questionnaire - ANSWER-person is able to answer with a longer
response
highly structured questionnaire - ANSWER-A,B,C,D type of structured questions
critical incidents - ANSWER-"when this happened, this is how it was handled"
Hawthorne Effect - ANSWER-when you know you are being watched you work
better
produces an improvement in human behavior or performance as a result of
increased attention from superiors, clients, or colleagues
Heisenberg Effect - ANSWER-we are more prone to give an answer people want to
hear
interview
the interviewees tend to give answers they think the interviewer wants to hear
Motivational work characteristics - ANSWER-task characteristics, task variety, task
significance, task identity, feedback from job, job simplification, job enlargement, job
enrichment, job rotation, team building, career ladders, career lattices
Task Characteristics - ANSWER-characteristics of the job, part of job design
Task Variety - ANSWER-different things you are doing
Task significance - ANSWER-observable work activity influences the lives
Career ladder - ANSWER-
career lattice - ANSWER-
Job description - ANSWER-1. identification
2. job summary
3. duties and responsibilities
4. job specifications
-essential and nonessential skills and experience
-physical demands and working conditions
and Answers
Methods of data collected - ANSWER-open-ended questionnaire, highly structured
questionnaire, interview, observation, work diary or log, critical incidents,
performance evaluations
Open ended questionnaire - ANSWER-person is able to answer with a longer
response
highly structured questionnaire - ANSWER-A,B,C,D type of structured questions
critical incidents - ANSWER-"when this happened, this is how it was handled"
Hawthorne Effect - ANSWER-when you know you are being watched you work
better
produces an improvement in human behavior or performance as a result of
increased attention from superiors, clients, or colleagues
Heisenberg Effect - ANSWER-we are more prone to give an answer people want to
hear
interview
the interviewees tend to give answers they think the interviewer wants to hear
Motivational work characteristics - ANSWER-task characteristics, task variety, task
significance, task identity, feedback from job, job simplification, job enlargement, job
enrichment, job rotation, team building, career ladders, career lattices
Task Characteristics - ANSWER-characteristics of the job, part of job design
Task Variety - ANSWER-different things you are doing
Task significance - ANSWER-observable work activity influences the lives
Career ladder - ANSWER-
career lattice - ANSWER-
Job description - ANSWER-1. identification
2. job summary
3. duties and responsibilities
4. job specifications
-essential and nonessential skills and experience
-physical demands and working conditions
