HFT 2220 EXAM 2 QUESTIONS WITH
COMPLTE ANSWERS
Entry-level employees would benefit from the "in-basket" training method. -
ANSWER-FALSE
Which of the following training methods examines current behaviours or tries to build
new skills in employees through simulation of real or hypothetical situations involving
two or more people? - ANSWER-Role playing
Kerri hands a guest a room key, smiles, and says, "If we can do anything to help
make your stay more pleasant, don't hesitate to call us." A trainer in the background
makes some marks on a paper on a clipboard. A training program that emphasizes
the degree of sincerity or friendliness with which guest service is delivered is likely
based on which of the following types of training objectives? - ANSWER-on-the-job
behavior
Joe is conducting a training regarding prioritization of tasks and situations for general
managers from local hotels. Which method of training should he use? - ANSWER-In-
basket training
Harassment becomes unlawful when - ANSWER-Enduring the offensive conduct
becomes a condition of continued employment.
The conduct is severe or pervasive enough to create a work environment that a
reasonable person would consider intimidating, hostile, or abusive.
The conduct creates a work environment that is intimidating, hostile, or offensive to a
reasonable person.
ALL OF THE ABOVE ARE CORRECT
Which of the following statements is NOT true in regards to sexual harassment? -
ANSWER-The victim has to be of the opposite sex
Which is the act that made unfair labor practices by unions illegal? - ANSWER-Taft-
Hartley Act
An employer can avoid liability only if they can prove that: - ANSWER-A reasonable
effort was made to prevent and promptly correct the harassing behavior
The employee unreasonably failed to take advantage of any preventive or corrective
opportunities provided by the employer.
BOTH A AND B
Which of the following is NOT a federal law enforced by the Department of Labor? -
ANSWER-Employee Assistance Programs (EPA)
COMPLTE ANSWERS
Entry-level employees would benefit from the "in-basket" training method. -
ANSWER-FALSE
Which of the following training methods examines current behaviours or tries to build
new skills in employees through simulation of real or hypothetical situations involving
two or more people? - ANSWER-Role playing
Kerri hands a guest a room key, smiles, and says, "If we can do anything to help
make your stay more pleasant, don't hesitate to call us." A trainer in the background
makes some marks on a paper on a clipboard. A training program that emphasizes
the degree of sincerity or friendliness with which guest service is delivered is likely
based on which of the following types of training objectives? - ANSWER-on-the-job
behavior
Joe is conducting a training regarding prioritization of tasks and situations for general
managers from local hotels. Which method of training should he use? - ANSWER-In-
basket training
Harassment becomes unlawful when - ANSWER-Enduring the offensive conduct
becomes a condition of continued employment.
The conduct is severe or pervasive enough to create a work environment that a
reasonable person would consider intimidating, hostile, or abusive.
The conduct creates a work environment that is intimidating, hostile, or offensive to a
reasonable person.
ALL OF THE ABOVE ARE CORRECT
Which of the following statements is NOT true in regards to sexual harassment? -
ANSWER-The victim has to be of the opposite sex
Which is the act that made unfair labor practices by unions illegal? - ANSWER-Taft-
Hartley Act
An employer can avoid liability only if they can prove that: - ANSWER-A reasonable
effort was made to prevent and promptly correct the harassing behavior
The employee unreasonably failed to take advantage of any preventive or corrective
opportunities provided by the employer.
BOTH A AND B
Which of the following is NOT a federal law enforced by the Department of Labor? -
ANSWER-Employee Assistance Programs (EPA)
