HFT 2220 Final Exam Questions and
Answers
Contrast Effect - ANSWER-Managers compare the performance of one employee to
another
Cross-Cultural Bias - ANSWER-Bias because of cultural circumstances
(background, beliefs, or habits)
Personal Prejudice - ANSWER-Bias stemming from evaluators personal beliefs or
life events
Similar-to-Me Bias - ANSWER-Manager treats those better who hold same views
and judgements
Laying the Foundation for a Discipline System - ANSWER-Lack of clear
communication of management is the root cause for poor performance
It is essential for managers to what? - ANSWER--Establish reasonable rules
-Make sure the rules are understood
-Enforce the rules. firm and impartially
-Clearly and immediately document behavior that warrants discipline
Progressive Discipline - ANSWER-An approach to discipline that begins with
sanctions that increase in severity as the violation increases
ex: verbal> written> suspension> termination
Preventative Discipline - ANSWER-Actions taken to encourage employees to follow
standards and rules to prevent infractions before they occur
Positive encouragement leads to better teamwork
Discharge Interview - ANSWER-A meeting between an employee and an employer
Final task in the discharge process
Purposes include:
-Relate history of events that has led to the discussion
-Give an explanation why this severe action must be taken
-Complete the process of disciplinary action
Criteria for Administrative Status - ANSWER--The employee must be paid a
minimum of $455 per week
-The employee's primary duty must be the performance of office or non manual work
directly related to the management of the general business operations of the
employer
-The employee's primary duty includes the exercise of discretion and independent
judgement with significant matters of the operation
, Piecework Wage System - ANSWER-A per-piece rate system that pays employees
based on the number of pieces produced
ex: hotel room attendants paid by the number of rooms they clean
disadv: possible lack of quality work, employees can't control occupency
Family and Medical Leave Act of 1993 (FMLA) - ANSWER-Provides for mandatory
leave of absence to employees with a qualifying family or health care need
Usual extent is 60 days and employee must be returned to the same type of position
with equivalent pay levels
Retirement Benefits - ANSWER-Typically cost organizations about 3-5% of payroll
Usually offered as a pension plan or 401k
Pension plan- have lost popularity, they used to be funded 100% by the company
401k- offers employees the option to contribute to their retirement plans at a pretax
rate
Vesting - ANSWER-Period where employer contributions cannot be accesses by the
employee, usually 5 years
Helps build employee retention and loyalty
Individual Incentive Programs - ANSWER-Compensation that is not paid directly to
an employee and is calculated in addition to base salary and incentive pay
ex: health, dental,vaction, retirement benefits
Hard Skills - ANSWER-Routine technical types of skills required to do the job
ex: labor scheduling, recipe costing
Soft Skills - ANSWER-Human relations skills that we use to interact
ex:thinking creatively, making decisions
Myers-Briggs Scales - ANSWER-Personality system based on four scales
1. extroversion to introversion
2. sensing to intuition
3. feeling to thinking
4. judging to perceiving
Self-Management (self-control) - ANSWER-Ability to keep your impulsive feelings
and emotions under control indirect your behaviors to reach goals
Time Management Matrix - ANSWER-Urgent/Important Tasks
-Contribute to goals & have deadlines
ex: work-related or family crises and projects w deadlines
Urgent/Not Important Tasks
-Do not contribute to meeting your goals and have a deadline
ex: select e-mail & text messages
Answers
Contrast Effect - ANSWER-Managers compare the performance of one employee to
another
Cross-Cultural Bias - ANSWER-Bias because of cultural circumstances
(background, beliefs, or habits)
Personal Prejudice - ANSWER-Bias stemming from evaluators personal beliefs or
life events
Similar-to-Me Bias - ANSWER-Manager treats those better who hold same views
and judgements
Laying the Foundation for a Discipline System - ANSWER-Lack of clear
communication of management is the root cause for poor performance
It is essential for managers to what? - ANSWER--Establish reasonable rules
-Make sure the rules are understood
-Enforce the rules. firm and impartially
-Clearly and immediately document behavior that warrants discipline
Progressive Discipline - ANSWER-An approach to discipline that begins with
sanctions that increase in severity as the violation increases
ex: verbal> written> suspension> termination
Preventative Discipline - ANSWER-Actions taken to encourage employees to follow
standards and rules to prevent infractions before they occur
Positive encouragement leads to better teamwork
Discharge Interview - ANSWER-A meeting between an employee and an employer
Final task in the discharge process
Purposes include:
-Relate history of events that has led to the discussion
-Give an explanation why this severe action must be taken
-Complete the process of disciplinary action
Criteria for Administrative Status - ANSWER--The employee must be paid a
minimum of $455 per week
-The employee's primary duty must be the performance of office or non manual work
directly related to the management of the general business operations of the
employer
-The employee's primary duty includes the exercise of discretion and independent
judgement with significant matters of the operation
, Piecework Wage System - ANSWER-A per-piece rate system that pays employees
based on the number of pieces produced
ex: hotel room attendants paid by the number of rooms they clean
disadv: possible lack of quality work, employees can't control occupency
Family and Medical Leave Act of 1993 (FMLA) - ANSWER-Provides for mandatory
leave of absence to employees with a qualifying family or health care need
Usual extent is 60 days and employee must be returned to the same type of position
with equivalent pay levels
Retirement Benefits - ANSWER-Typically cost organizations about 3-5% of payroll
Usually offered as a pension plan or 401k
Pension plan- have lost popularity, they used to be funded 100% by the company
401k- offers employees the option to contribute to their retirement plans at a pretax
rate
Vesting - ANSWER-Period where employer contributions cannot be accesses by the
employee, usually 5 years
Helps build employee retention and loyalty
Individual Incentive Programs - ANSWER-Compensation that is not paid directly to
an employee and is calculated in addition to base salary and incentive pay
ex: health, dental,vaction, retirement benefits
Hard Skills - ANSWER-Routine technical types of skills required to do the job
ex: labor scheduling, recipe costing
Soft Skills - ANSWER-Human relations skills that we use to interact
ex:thinking creatively, making decisions
Myers-Briggs Scales - ANSWER-Personality system based on four scales
1. extroversion to introversion
2. sensing to intuition
3. feeling to thinking
4. judging to perceiving
Self-Management (self-control) - ANSWER-Ability to keep your impulsive feelings
and emotions under control indirect your behaviors to reach goals
Time Management Matrix - ANSWER-Urgent/Important Tasks
-Contribute to goals & have deadlines
ex: work-related or family crises and projects w deadlines
Urgent/Not Important Tasks
-Do not contribute to meeting your goals and have a deadline
ex: select e-mail & text messages
