HFT 2220 Final Exam Review
Questions and Answers
If you give 75% to your effort to your job, your employees are likely to give to_____
percent? - ANSWER-25 to 50%
The group of Americans born in the 1980's and 1990's - ANSWER-Generation Y
Group synergy is: - ANSWER-Employees helping and encouraging each other to
excel
In the Zagat survey mentioned in the text, what percent of complaints were service
related - ANSWER-72%
A number of people working together, or considered together because of similarities
is called a: - ANSWER-group
A typical pre-shift meeting should last anywhere between: - ANSWER-10 - 15 min
One thing great managers/leaders share is continuous moving, helping, spreading
energy, confidence, direction, and coaching. This is called: - ANSWER-purposed
motion
A unit training program should consist of: - ANSWER-Training Objectives and
Training Sessions
Training Checkpoints and Training Methods
Training Pretests and Performance Standards
Correct Answer
a and b
A job should always be taught: - ANSWER-in the order the tasks will be performed
Which of the following is the biggest problem in training employees? - ANSWER-
Urgent need
Employees learn best when: - ANSWER-They are actively involved in the learning
process
The training is relevant and practical
They have a good trainer
a and b
Correct!
all of the above
Which of the following are characteristics of a good trainer? - ANSWER-
knowledgeable
Questions and Answers
If you give 75% to your effort to your job, your employees are likely to give to_____
percent? - ANSWER-25 to 50%
The group of Americans born in the 1980's and 1990's - ANSWER-Generation Y
Group synergy is: - ANSWER-Employees helping and encouraging each other to
excel
In the Zagat survey mentioned in the text, what percent of complaints were service
related - ANSWER-72%
A number of people working together, or considered together because of similarities
is called a: - ANSWER-group
A typical pre-shift meeting should last anywhere between: - ANSWER-10 - 15 min
One thing great managers/leaders share is continuous moving, helping, spreading
energy, confidence, direction, and coaching. This is called: - ANSWER-purposed
motion
A unit training program should consist of: - ANSWER-Training Objectives and
Training Sessions
Training Checkpoints and Training Methods
Training Pretests and Performance Standards
Correct Answer
a and b
A job should always be taught: - ANSWER-in the order the tasks will be performed
Which of the following is the biggest problem in training employees? - ANSWER-
Urgent need
Employees learn best when: - ANSWER-They are actively involved in the learning
process
The training is relevant and practical
They have a good trainer
a and b
Correct!
all of the above
Which of the following are characteristics of a good trainer? - ANSWER-
knowledgeable
