Performance Management and Golf
Instruction Strategies ACTUAL
QUESTIONS AND CORRECT ANSWERS
Negative consequence for positive behavior - Correct answers✔✔A situation where a team
member is penalized for performing well.
Positive consequence for positive behavior - Correct answers✔✔A situation where a team
member is rewarded for performing well.
Positive consequence for negative behavior - Correct answers✔✔A situation where a team
member is rewarded despite poor performance.
Negative consequence for negative behavior - Correct answers✔✔A situation where a team
member is penalized for poor performance.
Mandate a course of action - Correct answers✔✔What a manager should do when a performer
has difficulty recognizing when to take action on a specific task.
Reduce the complexity of the task - Correct answers✔✔A recommended guideline for a manager
when an employee's actual performance differs from expected performance.
Feedback - Correct answers✔✔The element of the performance system utilized when managers
communicate the information needed for a performer to complete a task.
Consequences - Correct answers✔✔The element of the performance system that is misaligned
when a member complains about a policy and the assistant is reprimanded.
, Encouraging open expression - Correct answers✔✔An interpersonal skill a manager should use
when discussing agreed-upon expectations.
Recognize and commend achievements - Correct answers✔✔How managers can communicate
their desire to work with the performer to ensure success.
Autonomy - Correct answers✔✔The principle of motivating work involved when a manager
delegates responsibility for completion of a task from beginning to end.
Significant work - Correct answers✔✔The principle utilized when the PGA General Manager
directs the Merchandiser to conduct spot audits due to high shrinkage.
Skill variety - Correct answers✔✔The principle of motivating work being used when the head
professional gives the assistant professional freedom in managing the tournament.
True - Correct answers✔✔A motivated performer will succeed in any working environment.
Whole task - Correct answers✔✔The principle best represented when a PGA General Manager
decides to cross-train employees.
True - Correct answers✔✔In the termination stage of correcting performance problems, it is
important to determine if the performer was unwilling or unable to meet expectations.
Express greater sense of urgency - Correct answers✔✔The best explanation for the need for
reinforced problem-solving after a staff member continues to arrive late.
Instruction Strategies ACTUAL
QUESTIONS AND CORRECT ANSWERS
Negative consequence for positive behavior - Correct answers✔✔A situation where a team
member is penalized for performing well.
Positive consequence for positive behavior - Correct answers✔✔A situation where a team
member is rewarded for performing well.
Positive consequence for negative behavior - Correct answers✔✔A situation where a team
member is rewarded despite poor performance.
Negative consequence for negative behavior - Correct answers✔✔A situation where a team
member is penalized for poor performance.
Mandate a course of action - Correct answers✔✔What a manager should do when a performer
has difficulty recognizing when to take action on a specific task.
Reduce the complexity of the task - Correct answers✔✔A recommended guideline for a manager
when an employee's actual performance differs from expected performance.
Feedback - Correct answers✔✔The element of the performance system utilized when managers
communicate the information needed for a performer to complete a task.
Consequences - Correct answers✔✔The element of the performance system that is misaligned
when a member complains about a policy and the assistant is reprimanded.
, Encouraging open expression - Correct answers✔✔An interpersonal skill a manager should use
when discussing agreed-upon expectations.
Recognize and commend achievements - Correct answers✔✔How managers can communicate
their desire to work with the performer to ensure success.
Autonomy - Correct answers✔✔The principle of motivating work involved when a manager
delegates responsibility for completion of a task from beginning to end.
Significant work - Correct answers✔✔The principle utilized when the PGA General Manager
directs the Merchandiser to conduct spot audits due to high shrinkage.
Skill variety - Correct answers✔✔The principle of motivating work being used when the head
professional gives the assistant professional freedom in managing the tournament.
True - Correct answers✔✔A motivated performer will succeed in any working environment.
Whole task - Correct answers✔✔The principle best represented when a PGA General Manager
decides to cross-train employees.
True - Correct answers✔✔In the termination stage of correcting performance problems, it is
important to determine if the performer was unwilling or unable to meet expectations.
Express greater sense of urgency - Correct answers✔✔The best explanation for the need for
reinforced problem-solving after a staff member continues to arrive late.
