HFT 2220 Hosp HR Exam Questions
and Answers
Which of the following is not one of the steps involved in making a good plan? -
ANSWER-Determine and evaluate any variables involved.
An alternative plan for use in case the original plan does not work out is known as
a(n): - ANSWER-contingency plan
Which of the following is true about planning and decision making?: - ANSWER-
Planning is a special form of decision making, Planning is making decisions about
future courses of actions, The steps in making a good plan resemble those in making
a good decision.
Which is true about levels of planning? - ANSWER-Top management planners in a
large organization make long-range strategic plans.
The first essential for dealing with resistance to change is a climate of and -
ANSWER-open communication/trust
The planning process includes all for the following except: - ANSWER-Collect future
data relevant to forecasting the future
Which of the following is the first step in creating a diversity and inclusion program? -
ANSWER-Develop a mission statement that includes diversity and inclusion
Culture is defined as: - ANSWER-our values & lifestyle
The Pregnancy Discrimination Act of 1978 makes it unlawful to: - ANSWER-
discriminate against a woman on the basis of pregnancy, childbirth, or related
medical conditions, to fire a woman for being temporarily unable to work on the basis
of being pregnant or for childbirth or related medical conditions, & refuse to hire a
woman because she is pregnant and already has a child.
Pre-employment tests must be: - ANSWER-Valid & given to all applicants (if given at
all) and give consistent results.
Almost one in four Americans has African, Asian, Hispanic, or Native American
ancestry. It is estimated that by 2050, the number will be - ANSWER-one in two
According to the NRA, what fraction of supervisors in the foodservice industry are
women? - ANSWER-2/3
, When managing diversity issues positively, you should: - ANSWER-treat all of your
employees equitably but not uniformly, have consistency by applying the same set of
goals and values to each situation, & foster a climate of mutual respect.
Discrimination in the workplace can be thought of as: - ANSWER-making
employment decisions based on factors that have nothing to do with a person's
ability to do the job.
Inclusion in the workplace means: - ANSWER-to include everyone, regardless of
gender, marital status, race, national origin, religion, age, disability, sexual
orientation, weight, or physical appearance.
When facing charges of discrimination, ________ bear(s) the burden of proving that
all questions on application forms or in oral interviews are not used in making hiring
and placement decisions in a discriminatory manner prohibited by law. - ANSWER-
the employer
The labor market refers to - ANSWER-the jobs available and the people looking for
work.
One disadvantage of patterned interviews is that they: - ANSWER-discourage
customized discussion
The top recruiting method is: - ANSWER-in-house referral
Direct recruiting refers to: - ANSWER-going to where job seekers are.
Which of the following measures intelligence? - ANSWER-cognitive ability test
The over-65 group is growing and will increase to ______ of the population in 2030. -
ANSWER-20%
Which of the following tests would be most likely used by a hospitality enterprise for
a non-management job?: - ANSWER-medical examinations and skills tests
If the job you need to fill is anything above the lowest level in terms of pay,
interesting work, and decent hours, where is the first place you should look? -
ANSWER-inside your own operation
Demographics include all of the following except: - ANSWER-educational institution
All of the following are true regarding scheduling except: - ANSWER-Employees
should be allowed to decide which days they want to work.
All but which of the following responses will probably cause an employee to stop
talking to the boss? - ANSWER-at the appropriate times, say "ok" and "yes"
Most people can talk at the rate of ___ words a minute and think at the rate of ___
words a minute - ANSWER-100- 125, 500
and Answers
Which of the following is not one of the steps involved in making a good plan? -
ANSWER-Determine and evaluate any variables involved.
An alternative plan for use in case the original plan does not work out is known as
a(n): - ANSWER-contingency plan
Which of the following is true about planning and decision making?: - ANSWER-
Planning is a special form of decision making, Planning is making decisions about
future courses of actions, The steps in making a good plan resemble those in making
a good decision.
Which is true about levels of planning? - ANSWER-Top management planners in a
large organization make long-range strategic plans.
The first essential for dealing with resistance to change is a climate of and -
ANSWER-open communication/trust
The planning process includes all for the following except: - ANSWER-Collect future
data relevant to forecasting the future
Which of the following is the first step in creating a diversity and inclusion program? -
ANSWER-Develop a mission statement that includes diversity and inclusion
Culture is defined as: - ANSWER-our values & lifestyle
The Pregnancy Discrimination Act of 1978 makes it unlawful to: - ANSWER-
discriminate against a woman on the basis of pregnancy, childbirth, or related
medical conditions, to fire a woman for being temporarily unable to work on the basis
of being pregnant or for childbirth or related medical conditions, & refuse to hire a
woman because she is pregnant and already has a child.
Pre-employment tests must be: - ANSWER-Valid & given to all applicants (if given at
all) and give consistent results.
Almost one in four Americans has African, Asian, Hispanic, or Native American
ancestry. It is estimated that by 2050, the number will be - ANSWER-one in two
According to the NRA, what fraction of supervisors in the foodservice industry are
women? - ANSWER-2/3
, When managing diversity issues positively, you should: - ANSWER-treat all of your
employees equitably but not uniformly, have consistency by applying the same set of
goals and values to each situation, & foster a climate of mutual respect.
Discrimination in the workplace can be thought of as: - ANSWER-making
employment decisions based on factors that have nothing to do with a person's
ability to do the job.
Inclusion in the workplace means: - ANSWER-to include everyone, regardless of
gender, marital status, race, national origin, religion, age, disability, sexual
orientation, weight, or physical appearance.
When facing charges of discrimination, ________ bear(s) the burden of proving that
all questions on application forms or in oral interviews are not used in making hiring
and placement decisions in a discriminatory manner prohibited by law. - ANSWER-
the employer
The labor market refers to - ANSWER-the jobs available and the people looking for
work.
One disadvantage of patterned interviews is that they: - ANSWER-discourage
customized discussion
The top recruiting method is: - ANSWER-in-house referral
Direct recruiting refers to: - ANSWER-going to where job seekers are.
Which of the following measures intelligence? - ANSWER-cognitive ability test
The over-65 group is growing and will increase to ______ of the population in 2030. -
ANSWER-20%
Which of the following tests would be most likely used by a hospitality enterprise for
a non-management job?: - ANSWER-medical examinations and skills tests
If the job you need to fill is anything above the lowest level in terms of pay,
interesting work, and decent hours, where is the first place you should look? -
ANSWER-inside your own operation
Demographics include all of the following except: - ANSWER-educational institution
All of the following are true regarding scheduling except: - ANSWER-Employees
should be allowed to decide which days they want to work.
All but which of the following responses will probably cause an employee to stop
talking to the boss? - ANSWER-at the appropriate times, say "ok" and "yes"
Most people can talk at the rate of ___ words a minute and think at the rate of ___
words a minute - ANSWER-100- 125, 500
