HFT 2220 HR Management – Exam
Study Guide Q&A
Which of the following does not illustrate a quality criterion for a task of a Hotel Front
Desk Representative? - ANSWER-Requests catering for all programs as requested
Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to
determine how many guests are expected to visit the restaurant this upcoming
weekend during the ECU vs. State home game. Which of the following should she
consider before beginning her calculations? - ANSWER-Business
volume/seasonality
To determine staffing patterns, which of the following must a manager be aware of: -
ANSWER-Productivity and performance standards
Productivity and performance standards - ANSWER-T
The tendency of employees to work harder when they have knowledge of being
observed is known as the Hawthorne Effect. - ANSWER-T
The Dictionary of Occupational Titles is useful in job design because it provides a
uniform occupational language of job tasks and responsibilities. - ANSWER-T
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift. -
ANSWER-F
The positional analysis questionnaire (PAQ) provides a method for comparing jobs
based on their component skills. - ANSWER-F
It is preferable to collect data for job analysis using only one method. - ANSWER-F
One difference between the Hawthorne Effect and the Heisenberg Effect is that the
Heisenberg Effect occurs during data collection during face-to-face interviews. -
ANSWER-T
The most important consideration when using a job posting system for internal
recruitment is to be: - ANSWER-Fair and consistent
What is the primary difference between career ladders and career lattices? -
ANSWER-The direction of movement between jobs
Study Guide Q&A
Which of the following does not illustrate a quality criterion for a task of a Hotel Front
Desk Representative? - ANSWER-Requests catering for all programs as requested
Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to
determine how many guests are expected to visit the restaurant this upcoming
weekend during the ECU vs. State home game. Which of the following should she
consider before beginning her calculations? - ANSWER-Business
volume/seasonality
To determine staffing patterns, which of the following must a manager be aware of: -
ANSWER-Productivity and performance standards
Productivity and performance standards - ANSWER-T
The tendency of employees to work harder when they have knowledge of being
observed is known as the Hawthorne Effect. - ANSWER-T
The Dictionary of Occupational Titles is useful in job design because it provides a
uniform occupational language of job tasks and responsibilities. - ANSWER-T
Once a manager has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift. -
ANSWER-F
The positional analysis questionnaire (PAQ) provides a method for comparing jobs
based on their component skills. - ANSWER-F
It is preferable to collect data for job analysis using only one method. - ANSWER-F
One difference between the Hawthorne Effect and the Heisenberg Effect is that the
Heisenberg Effect occurs during data collection during face-to-face interviews. -
ANSWER-T
The most important consideration when using a job posting system for internal
recruitment is to be: - ANSWER-Fair and consistent
What is the primary difference between career ladders and career lattices? -
ANSWER-The direction of movement between jobs
