HFT 2220 Midterm Exam Questions and
Answers
Where training is inadequate, poor sanitation is probable. - ANSWER-True
Fear is a powerful motivator in helping an employee to learn new skills. - ANSWER-
False
The coffee shop manager who tried to persuade Shirley to come in at 6:00 A.M. and
train her replacement was practicing another common method of training—having
the person who is leaving a job train the person who will take it over. This method is
known as: - ANSWER-Trailing
Good training will benefit associates in the following ways except: - ANSWER-
Trained employees always have to ask how to do things.
A good way to increase motivation to learn is to: - ANSWER-NOT all of the above.
The steps in Job Instruction Training are as follows: - ANSWER-prepare the
associate, demonstrate the task, have the associate do the task, follow through.
Human resource directors estimate the cost of employee turnover at about
______for an hourly paid employee and ______ for a management position. -
ANSWER-$4,000, $12,000
The magic apron method is: - ANSWER-when people train themselves.
Which of the following is the most important step after the formal training process is
complete? - ANSWER-b and c
A job should always be taught: - ANSWER-NOT in the order the tasks will be
performed
Which of the following is the biggest problem in training employees? - ANSWER-
Urgent need
Which of the following are characteristics of a good trainer? - ANSWER-all of the
above
Which of the following is not one of the five reasons why people do poor work? -
ANSWER-Not caring about your work
Teaching people how to do their jobs is known as: - ANSWER-a and c
, The logical person to train employees is: - ANSWER-Supervisor
New employees should be given a pretest before training began. - ANSWER-True
The way you talk to employees in class room training has a little effect on how
receptive they are to your leadership. - ANSWER-False
The advantages of training can readily be expressed in dollar amounts. - ANSWER-
True
In the hospitality industry there is a pattern of daily peaks and valleys, with the peaks
falling around mealtimes and the valleys falling between. - ANSWER-True
To define a job's qualifications, you need to list the knowledge, skills and abilities,
work experience, and education and training required. - ANSWER-True
External recruiting is looking for people where the job seekers are in such places as
colleges and in the company. - ANSWER-False
Internal recruiting offers results in promoting from outside the company. - ANSWER-
False
Can-do factors are an applicants or employee's willingness, desire, and attitude
toward performing a job. - ANSWER-False
Fear of negligent hiring and retention litigation is a hiring manager's worst nightmare
and most compelling reason to conduct in-depth criminal records searches of job
applicants. - ANSWER-True
If the job is above the first level in terms of pay, interesting work, and decent hours,
then the first place to look for someone to fill it is inside your own organization. -
ANSWER-True
The labor market refers to: - ANSWER-the jobs available and the people looking for
work.
One disadvantage of patterned interviews is that they: - ANSWER-discourage
customized discussion.
The top recruiting method is: - ANSWER-in-house referral
Human resource directors estimate the cost of employee turnover at for an hourly
paid employee? - ANSWER-$4,000
Which of the following questions is appropriate to ask a job applicant?: - ANSWER-
Where are you currently employed?
Which of the following is designed to measure an applicants' propensity toward
unwanted behaviors such as stealing, using drugs and lying?: -
ANSWER-honesty/integrity tests
Answers
Where training is inadequate, poor sanitation is probable. - ANSWER-True
Fear is a powerful motivator in helping an employee to learn new skills. - ANSWER-
False
The coffee shop manager who tried to persuade Shirley to come in at 6:00 A.M. and
train her replacement was practicing another common method of training—having
the person who is leaving a job train the person who will take it over. This method is
known as: - ANSWER-Trailing
Good training will benefit associates in the following ways except: - ANSWER-
Trained employees always have to ask how to do things.
A good way to increase motivation to learn is to: - ANSWER-NOT all of the above.
The steps in Job Instruction Training are as follows: - ANSWER-prepare the
associate, demonstrate the task, have the associate do the task, follow through.
Human resource directors estimate the cost of employee turnover at about
______for an hourly paid employee and ______ for a management position. -
ANSWER-$4,000, $12,000
The magic apron method is: - ANSWER-when people train themselves.
Which of the following is the most important step after the formal training process is
complete? - ANSWER-b and c
A job should always be taught: - ANSWER-NOT in the order the tasks will be
performed
Which of the following is the biggest problem in training employees? - ANSWER-
Urgent need
Which of the following are characteristics of a good trainer? - ANSWER-all of the
above
Which of the following is not one of the five reasons why people do poor work? -
ANSWER-Not caring about your work
Teaching people how to do their jobs is known as: - ANSWER-a and c
, The logical person to train employees is: - ANSWER-Supervisor
New employees should be given a pretest before training began. - ANSWER-True
The way you talk to employees in class room training has a little effect on how
receptive they are to your leadership. - ANSWER-False
The advantages of training can readily be expressed in dollar amounts. - ANSWER-
True
In the hospitality industry there is a pattern of daily peaks and valleys, with the peaks
falling around mealtimes and the valleys falling between. - ANSWER-True
To define a job's qualifications, you need to list the knowledge, skills and abilities,
work experience, and education and training required. - ANSWER-True
External recruiting is looking for people where the job seekers are in such places as
colleges and in the company. - ANSWER-False
Internal recruiting offers results in promoting from outside the company. - ANSWER-
False
Can-do factors are an applicants or employee's willingness, desire, and attitude
toward performing a job. - ANSWER-False
Fear of negligent hiring and retention litigation is a hiring manager's worst nightmare
and most compelling reason to conduct in-depth criminal records searches of job
applicants. - ANSWER-True
If the job is above the first level in terms of pay, interesting work, and decent hours,
then the first place to look for someone to fill it is inside your own organization. -
ANSWER-True
The labor market refers to: - ANSWER-the jobs available and the people looking for
work.
One disadvantage of patterned interviews is that they: - ANSWER-discourage
customized discussion.
The top recruiting method is: - ANSWER-in-house referral
Human resource directors estimate the cost of employee turnover at for an hourly
paid employee? - ANSWER-$4,000
Which of the following questions is appropriate to ask a job applicant?: - ANSWER-
Where are you currently employed?
Which of the following is designed to measure an applicants' propensity toward
unwanted behaviors such as stealing, using drugs and lying?: -
ANSWER-honesty/integrity tests
