HFT 2220 Midterm Review Exam Q&A
What is not a quality criterion for a task of a hotel front desk representative? -
ANSWER-Requests catering for all programs as requested
Permanent employees are AKA - ANSWER-Full-time employees
What's a description that illustrated a temporary employee? - ANSWER-Carlton
works on long term assignments and receive his pay from an employment agency.
He does not receive a benefits package from his employer
T/F: The positional Analysis questionnaire (PAQ) provides a method for comparing
jobs based on their component skills - ANSWER-False
T/F: One difference between the Hawthorne effect and the Heisenberg effect is that
the Heisenberg effect occurs during data collection during face-to-face interviews -
ANSWER-True
T/F: It is preferable to collect data for job analysis using only one method -
ANSWER-False
T/F: Human resource managers draft job descriptions for review whereas line
managers conduct the review and maintain accuracy of those job descriptions -
ANSWER-True
T/F: Once a manger has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift -
ANSWER-Flash
T/F: The tendency of employees to work harder when they have knowledge of being
observed is known as the Hawthorne effect - ANSWER-True
T/F: Job enlargement and job enrichment are similar in that they involve the addition
of responsibilities to an employee's current workload - ANSWER-True
T/F: Motivational work characteristics include skill variety, feedback, and task
significance - ANSWER-False
T/F: Current employment laws do not require job descriptions to include physical
requirements needed to perform primary duties of the job - ANSWER-False
T/F: The dictionary of occupational titles is useful in job design because it provides a
uniformed occupational language of job tasks and responsibilities - ANSWER-True
, Involves defining the combo of tasks and responsibilities associated with the job -
ANSWER-Job design
Collects information about management work in 13 different areas - ANSWER-
Management position description questionnaire (MPDQ)
Provides a method for comparing jobs based on their component skills - ANSWER-
Job compatibility index (JCI)
The degree to which a job requires employees to perform a wide range of tasks on
the job - ANSWER-Task variety
Reflects the degree in which a job influences the lives or work of others, whether
inside or outside the organization - ANSWER-Task significance
Reflects the degree to which a job provides direct and clear information about the
effectiveness of task performance - ANSWER-Task identity
Breaking down a job into its smallest tasks and evaluating the work in each of these
smaller components - ANSWER-Job simplification
Summarized the knowledge, skills, and abilities of the job - ANSWER-Job
specifications
Summarized the tasks, responsibilities, and duties of the job - ANSWER-Job
description
A grouping of tasks, duties, and responsibilities that constitutes the total work
assignment for employees - ANSWER-Job
The age discrimination in employment act prohibits the discrimination of people in
which age group? - ANSWER-40 years of age and older
___is a job related reason to discriminate for a safe and efficient operation of an
organization - ANSWER-Business necessity
The key difference between disparate treatment and disparate impact theory is -
ANSWER-Intent
Which federal law is credited with initiating the equal employment opportunity
commission? - ANSWER-Civil rights act of 1964
Who is covered under the EEO? - ANSWER--private employers with 15 people or
more
-all educational institutions
-state and local governments
-labor unions with 15 employees or more
T/F: Human resource managers are responsible for:
1. Retaining legal counsel with employment law expertise
What is not a quality criterion for a task of a hotel front desk representative? -
ANSWER-Requests catering for all programs as requested
Permanent employees are AKA - ANSWER-Full-time employees
What's a description that illustrated a temporary employee? - ANSWER-Carlton
works on long term assignments and receive his pay from an employment agency.
He does not receive a benefits package from his employer
T/F: The positional Analysis questionnaire (PAQ) provides a method for comparing
jobs based on their component skills - ANSWER-False
T/F: One difference between the Hawthorne effect and the Heisenberg effect is that
the Heisenberg effect occurs during data collection during face-to-face interviews -
ANSWER-True
T/F: It is preferable to collect data for job analysis using only one method -
ANSWER-False
T/F: Human resource managers draft job descriptions for review whereas line
managers conduct the review and maintain accuracy of those job descriptions -
ANSWER-True
T/F: Once a manger has forecasted sales, he or she can then use the performance
standard to determine the number of employees needed for a particular shift -
ANSWER-Flash
T/F: The tendency of employees to work harder when they have knowledge of being
observed is known as the Hawthorne effect - ANSWER-True
T/F: Job enlargement and job enrichment are similar in that they involve the addition
of responsibilities to an employee's current workload - ANSWER-True
T/F: Motivational work characteristics include skill variety, feedback, and task
significance - ANSWER-False
T/F: Current employment laws do not require job descriptions to include physical
requirements needed to perform primary duties of the job - ANSWER-False
T/F: The dictionary of occupational titles is useful in job design because it provides a
uniformed occupational language of job tasks and responsibilities - ANSWER-True
, Involves defining the combo of tasks and responsibilities associated with the job -
ANSWER-Job design
Collects information about management work in 13 different areas - ANSWER-
Management position description questionnaire (MPDQ)
Provides a method for comparing jobs based on their component skills - ANSWER-
Job compatibility index (JCI)
The degree to which a job requires employees to perform a wide range of tasks on
the job - ANSWER-Task variety
Reflects the degree in which a job influences the lives or work of others, whether
inside or outside the organization - ANSWER-Task significance
Reflects the degree to which a job provides direct and clear information about the
effectiveness of task performance - ANSWER-Task identity
Breaking down a job into its smallest tasks and evaluating the work in each of these
smaller components - ANSWER-Job simplification
Summarized the knowledge, skills, and abilities of the job - ANSWER-Job
specifications
Summarized the tasks, responsibilities, and duties of the job - ANSWER-Job
description
A grouping of tasks, duties, and responsibilities that constitutes the total work
assignment for employees - ANSWER-Job
The age discrimination in employment act prohibits the discrimination of people in
which age group? - ANSWER-40 years of age and older
___is a job related reason to discriminate for a safe and efficient operation of an
organization - ANSWER-Business necessity
The key difference between disparate treatment and disparate impact theory is -
ANSWER-Intent
Which federal law is credited with initiating the equal employment opportunity
commission? - ANSWER-Civil rights act of 1964
Who is covered under the EEO? - ANSWER--private employers with 15 people or
more
-all educational institutions
-state and local governments
-labor unions with 15 employees or more
T/F: Human resource managers are responsible for:
1. Retaining legal counsel with employment law expertise
