Complete WGU C715 Organizational
Behavior EXAM QUESTIONS WITH
COMPLETE SOLUTIONS 2025
BATNA
The Best Alternative To a Negotiated Agreement; the least the individual should
accept.
mediator
A neutral third party who facilitates a negotiated solution by using reasoning,
persuasion, and suggestions for alternatives.
arbitrator
A third party to a negotiation who has the authority to dictate an agreement.
conciliator
A trusted third party who provides an informal communication link between the
negotiator and the opponent.
Role
A set of expected behavior patterns attributed to someone occupying a given position
in a social unit.
work group
A group that interacts primarily to share information and to make decisions to help
each group member perform within his or her area of responsibility.
,work team
A group whose individual efforts result in performance that is greater than the sum of
the individual inputs.
problem solving teams
Groups of 5 to 12 employees from the same department who meet for a few hours each
week to discuss ways of improving quality, efficiency, and the work environment.
self-managed work teams
Groups of 10 to 15 people who take on responsibilities of their former supervisors.
cross-functional teams
Employees from about the same hierarchical level, but from different work areas, who
come together to accomplish a task.
virtual teams
Teams that use computer technology to tie together physically dispersed members in
order to achieve a common goal.
multiteam systems
Systems in which different teams need to coordinate their efforts to produce a desired
outcome.
,organizational demography
The degree to which members of a work unit share a common demographic attribute,
such as age, sex, race, educational level, or length of service in an organization, and
the impact of this attribute on turnover.
reflexivity
A team characteristic of reflecting on and adjusting the master plan when necessary.
mental models
Team members' knowledge and beliefs about how the work gets done by the team.
organizational culture
A system of shared meaning held by members that distinguishes the organization from
other organizations.
7 primary characteristics of organizational culture
A PATIOS A 1.) Innovation and risk taking 2.) Attention to detail 3.) Outcome
orientation 4.) People orientation 5.) Team orientation 6.) Aggressiveness 7.) Stability
dominant culture
A culture that expresses the core values that are shared by a majority of the
organization's members.
core values
The primary or dominant values that are accepted throughout the organization.
, subcultures
Minicultures within an organization, typically defined by department designations and
geographical separation.
strong culture
A culture in which the core values are intensely held and widely shared.
organizational climate
The shared perceptions organizational members have about their organization and
work environment.
Institutionalization
A condition that occurs when an organization takes on a life of its own, apart from any
of its members, and acquires immortality.
Socialization
A process that adapts employees to the organization's culture.
prearrival stage
The period of learning in the socialization process that occurs before a new employee
joins the organization.
encounter stage
Behavior EXAM QUESTIONS WITH
COMPLETE SOLUTIONS 2025
BATNA
The Best Alternative To a Negotiated Agreement; the least the individual should
accept.
mediator
A neutral third party who facilitates a negotiated solution by using reasoning,
persuasion, and suggestions for alternatives.
arbitrator
A third party to a negotiation who has the authority to dictate an agreement.
conciliator
A trusted third party who provides an informal communication link between the
negotiator and the opponent.
Role
A set of expected behavior patterns attributed to someone occupying a given position
in a social unit.
work group
A group that interacts primarily to share information and to make decisions to help
each group member perform within his or her area of responsibility.
,work team
A group whose individual efforts result in performance that is greater than the sum of
the individual inputs.
problem solving teams
Groups of 5 to 12 employees from the same department who meet for a few hours each
week to discuss ways of improving quality, efficiency, and the work environment.
self-managed work teams
Groups of 10 to 15 people who take on responsibilities of their former supervisors.
cross-functional teams
Employees from about the same hierarchical level, but from different work areas, who
come together to accomplish a task.
virtual teams
Teams that use computer technology to tie together physically dispersed members in
order to achieve a common goal.
multiteam systems
Systems in which different teams need to coordinate their efforts to produce a desired
outcome.
,organizational demography
The degree to which members of a work unit share a common demographic attribute,
such as age, sex, race, educational level, or length of service in an organization, and
the impact of this attribute on turnover.
reflexivity
A team characteristic of reflecting on and adjusting the master plan when necessary.
mental models
Team members' knowledge and beliefs about how the work gets done by the team.
organizational culture
A system of shared meaning held by members that distinguishes the organization from
other organizations.
7 primary characteristics of organizational culture
A PATIOS A 1.) Innovation and risk taking 2.) Attention to detail 3.) Outcome
orientation 4.) People orientation 5.) Team orientation 6.) Aggressiveness 7.) Stability
dominant culture
A culture that expresses the core values that are shared by a majority of the
organization's members.
core values
The primary or dominant values that are accepted throughout the organization.
, subcultures
Minicultures within an organization, typically defined by department designations and
geographical separation.
strong culture
A culture in which the core values are intensely held and widely shared.
organizational climate
The shared perceptions organizational members have about their organization and
work environment.
Institutionalization
A condition that occurs when an organization takes on a life of its own, apart from any
of its members, and acquires immortality.
Socialization
A process that adapts employees to the organization's culture.
prearrival stage
The period of learning in the socialization process that occurs before a new employee
joins the organization.
encounter stage
