NURS 1001 Final Exam with Complete
Solutions
Relational Practice - ANSWER-Guided by conscious participation with clients using a
number of relational skills including listening, questioning, empathy, mutuality,
reciprocity, and self observation, reflection and sensitivity to emotional context.
relational communication - ANSWER-The will and active intention of nurses to join
people where they are is what is meant by initiative
reflexivity - ANSWER-being aware of your own patterns of communication and
response to communication, as well as the responses you are evoking in others.
Self-awareness - E.g. communication about specific diagnoses such as cancer or end-
of-life conditions. dealing with patient and family emotions might be challenging.
relational practice in nursing - ANSWER-A relational nurse:
Provides patient centered care , Engages in effective communication,
Builds patient trust,
Demonstrates empathy and compassion, Provides continuity of care, Is culturally
sensitive
relational inquiry - ANSWER-Intrapersonal
- Occurring within the individual
Interpersonal
- Factors and people involved
Contextual
- Hidden factors influencing the situation.
therapeutic nurse-patient relationship - ANSWER-A relationship a nurse establishes and
maintains with a client, through the use of professional knowledge, skills and attitudes,
to provide using care expected to contribute to the clients well-being.
therapeutic communication - ANSWER-Establishes therapeutic relationship
Both participants equal partners
Mutual respect for autonomy and values
Demonstrates professionalism
Tailor to meet patients diverse need
Verbal and nonverbal communication
active listening (SOLER) - ANSWER-S - sit and face the patient
O - open posture
,L - lean towards the patient
E - establish eye contact
R - relax
empathy - ANSWER-Ability to emotionally and intellectually understand another
persons reality, to accurately perceive unspoken feelings, and to communicate this
understanding to the other person.
sympathy - ANSWER-Is a feeling of concern, sorrow, sadness or pity for a patient
generated by personal identification with the patients needs.
ineffective communication - ANSWER-Asking personal questions
Giving personal opinions
False reassurance
Passive aggressive responses
Raising voice
interpersonal care - ANSWER-occurs when a variety of health care providers work
together with patients, families and communities to provide integrated and
comprehensive services of the highest quality across setting.
conflict resolution - ANSWER-Ways nurses can prevent workplace conflict:
Modelling professional behaviour.
Recognize personal stress that may be impacting professional relationships.
Reflect on personal values and attitudes that may be impacting professional conflict.
Ways to manage workplace conflict:
Directly address conflict, rather than avoiding.
Focus on behaviour that led to the conflict, rather than the colleague personally.
Validate assumptions and create open dialogue with peer.
Collaborate to identify underlying cause of the conflict.
reflection - ANSWER-Self examination:
- Review actions, thoughts and feelings
Critical thinking:
- Asses areas for improvement, effectiveness of interventions and alternate approaches
to care.
Professional growth:
- Continuous learning and skill enhancement.
modes of reflection - ANSWER-Individually:
- Within ones self
- Journaling
- Podcasts
Group:
- Group discussion
- Peer sharing
, - Organizational meeting
quality assurance assessment - ANSWER-CNO expectations of regulated nurses
- Reflect after every shift Randomly selected to submit reflection and learning plan.
Regulated health professionals act (1991)
- Yearly learning plan.
initiative - ANSWER-reaching out and listening
authenticity - ANSWER-spontaneous and genuine, remaining aware of the patient's and
one's own in-the-moment experiences.
Mutuality - ANSWER-requires that both participants respect each other's autonomy and
value system and are committed to the patient's well-being.
intrapersonal communication - ANSWER-Ones thinking, self-talk or inner thoughts.
occurs within an individual and relates to personal qualities and values, yet is also
highly consequential to interpersonal communication and collaborative practice.
develop self-awareness and a positive self-concept that can facilitate self-expression
and improve health and self-esteem by supporting reflection and self-awareness
practices.
interpersonal communication - ANSWER-one-to-one interaction between the nurse and
patient that often occurs face to face.
Most frequently used in nursing practice.
Nurses work with people who have different opinions, experiences, values, and belief
systems; therefore, meaning must be validated or mutually negotiated between
participants.
transpersonal communication - ANSWER-occurs within a person's spiritual domain.
Spiritual inquiry: approach to communication whereby nurses can join with their patients
to create a road map of what is meaningful, significant, and important for the patient in
their unique context.
ways nurses can prevent workplace conflict - ANSWER-Modelling professional
behaviour.
Recognize personal stress that may be impacting professional relationships.
Reflect on personal values and attitudes that may be impacting professional conflict.
ways to manage workplace conflicts - ANSWER-Directly address conflict, rather than
avoiding.
Focus on behaviour that led to the conflict, rather than the colleague personally.
Validate assumptions and create open dialogue with peer.
Collaborate to identify underlying cause of the conflict.
Solutions
Relational Practice - ANSWER-Guided by conscious participation with clients using a
number of relational skills including listening, questioning, empathy, mutuality,
reciprocity, and self observation, reflection and sensitivity to emotional context.
relational communication - ANSWER-The will and active intention of nurses to join
people where they are is what is meant by initiative
reflexivity - ANSWER-being aware of your own patterns of communication and
response to communication, as well as the responses you are evoking in others.
Self-awareness - E.g. communication about specific diagnoses such as cancer or end-
of-life conditions. dealing with patient and family emotions might be challenging.
relational practice in nursing - ANSWER-A relational nurse:
Provides patient centered care , Engages in effective communication,
Builds patient trust,
Demonstrates empathy and compassion, Provides continuity of care, Is culturally
sensitive
relational inquiry - ANSWER-Intrapersonal
- Occurring within the individual
Interpersonal
- Factors and people involved
Contextual
- Hidden factors influencing the situation.
therapeutic nurse-patient relationship - ANSWER-A relationship a nurse establishes and
maintains with a client, through the use of professional knowledge, skills and attitudes,
to provide using care expected to contribute to the clients well-being.
therapeutic communication - ANSWER-Establishes therapeutic relationship
Both participants equal partners
Mutual respect for autonomy and values
Demonstrates professionalism
Tailor to meet patients diverse need
Verbal and nonverbal communication
active listening (SOLER) - ANSWER-S - sit and face the patient
O - open posture
,L - lean towards the patient
E - establish eye contact
R - relax
empathy - ANSWER-Ability to emotionally and intellectually understand another
persons reality, to accurately perceive unspoken feelings, and to communicate this
understanding to the other person.
sympathy - ANSWER-Is a feeling of concern, sorrow, sadness or pity for a patient
generated by personal identification with the patients needs.
ineffective communication - ANSWER-Asking personal questions
Giving personal opinions
False reassurance
Passive aggressive responses
Raising voice
interpersonal care - ANSWER-occurs when a variety of health care providers work
together with patients, families and communities to provide integrated and
comprehensive services of the highest quality across setting.
conflict resolution - ANSWER-Ways nurses can prevent workplace conflict:
Modelling professional behaviour.
Recognize personal stress that may be impacting professional relationships.
Reflect on personal values and attitudes that may be impacting professional conflict.
Ways to manage workplace conflict:
Directly address conflict, rather than avoiding.
Focus on behaviour that led to the conflict, rather than the colleague personally.
Validate assumptions and create open dialogue with peer.
Collaborate to identify underlying cause of the conflict.
reflection - ANSWER-Self examination:
- Review actions, thoughts and feelings
Critical thinking:
- Asses areas for improvement, effectiveness of interventions and alternate approaches
to care.
Professional growth:
- Continuous learning and skill enhancement.
modes of reflection - ANSWER-Individually:
- Within ones self
- Journaling
- Podcasts
Group:
- Group discussion
- Peer sharing
, - Organizational meeting
quality assurance assessment - ANSWER-CNO expectations of regulated nurses
- Reflect after every shift Randomly selected to submit reflection and learning plan.
Regulated health professionals act (1991)
- Yearly learning plan.
initiative - ANSWER-reaching out and listening
authenticity - ANSWER-spontaneous and genuine, remaining aware of the patient's and
one's own in-the-moment experiences.
Mutuality - ANSWER-requires that both participants respect each other's autonomy and
value system and are committed to the patient's well-being.
intrapersonal communication - ANSWER-Ones thinking, self-talk or inner thoughts.
occurs within an individual and relates to personal qualities and values, yet is also
highly consequential to interpersonal communication and collaborative practice.
develop self-awareness and a positive self-concept that can facilitate self-expression
and improve health and self-esteem by supporting reflection and self-awareness
practices.
interpersonal communication - ANSWER-one-to-one interaction between the nurse and
patient that often occurs face to face.
Most frequently used in nursing practice.
Nurses work with people who have different opinions, experiences, values, and belief
systems; therefore, meaning must be validated or mutually negotiated between
participants.
transpersonal communication - ANSWER-occurs within a person's spiritual domain.
Spiritual inquiry: approach to communication whereby nurses can join with their patients
to create a road map of what is meaningful, significant, and important for the patient in
their unique context.
ways nurses can prevent workplace conflict - ANSWER-Modelling professional
behaviour.
Recognize personal stress that may be impacting professional relationships.
Reflect on personal values and attitudes that may be impacting professional conflict.
ways to manage workplace conflicts - ANSWER-Directly address conflict, rather than
avoiding.
Focus on behaviour that led to the conflict, rather than the colleague personally.
Validate assumptions and create open dialogue with peer.
Collaborate to identify underlying cause of the conflict.
