NURS1001 EXAM with 100% Correct
Solutions
Communication - ANSWER-Process of interaction between people in which symbols
are used to create, exchange, and interpret messages about ideas, emotions, and mind
states.
Linguistic communication - ANSWER-spoken words or written symbols
Paralinguistic communication - ANSWER-nonverbal messages (e.g., gestures, eye
contact, facial expressions)
Metacommunication - ANSWER-context of the message
Context - ANSWER-Context is important to the quality of meaning derived by
participants during the process of complementary exchange. Contextual factors include:
Characteristics of the environment
Relationship of participants
Internal mood states (e.g., anxiety)
Mental and physical conditions
Experience and education
External noise
Culture
Context: Hierarchical Relationships - ANSWER--Relationships always affect the
communication process
-In hierarchical relationships, power and status affect communication between
participants
Chief Nursing Officer <> Nurse Manager <> Staff Nurse
Communication as Learned Skill - ANSWER-Acquired over time
Unique communication patterns within the health care environment:
-Medical terminology or professional language
-Health care culture
-Communicating with patients
-Communicating with other nurses
-Communicating across the health care team
,-Evolving mechanisms for communication
Communication Competence - ANSWER-Means that communication by the nurse is:
-Effective
-Appropriate
-Includes skills for communicating clearly and accurately with the patient and family,
other nurses, and other members of the health care team; should begin early in nurses'
education
-Evolves with experience and professional development throughout a nursing career
Patient Safety and Health Care Quality - ANSWER--In the U.S. health care system, an
estimated 98,000 medical errors occur each year that lead to patient injury and death,
similar stats exist in Canada
-Communication is a frequently cited cause of errors in the delivery of health care
-One effective communication technique is SBARR
SBARR - ANSWER-Situation
Background
Assessment
Recommendation
A technique that can be used to facilitate prompt and appropriate communication. This
communication model has gained popularity in healthcare settings, especially amongst
professions such as physicians and nursing.
Exemplars of Communication - ANSWER-1. Assertive communication
2. Therapeutic communication
3. Intrapersonal communication (self talk)
4. Interpersonal communication
5. Interprofessional communication
6. Handoff/reporting
7. Documentation- Electronic health record
Electronic Health Record - ANSWER-Accurate and timely documentation in the patient
record
Important source of information and a major means of communication between
members of the team
Legal document
Evidence of provider's actions
, Advocacy - ANSWER--Speaking up for patients to ensure that health needs are met is
an expectation within the scope of professional nursing practice
-Ability to speak assertively, credibly, and authoritatively is a highly valued
communication skill critical for effective advocacy
Collaboration - ANSWER--Development of partnerships to achieve the best possible
outcomes that reflect the particular needs of the patient, family, or community, requiring
an understanding of what others have to offer.
-The word collaboration is derived from the Latin word collaborare, which means to
labor together or to work with others in an intellectual endeavor.
Nurse-Patient Collaboration - ANSWER-Collaboration exists at each level of the nursing
process:
1. Assessment
2. Diagnosis
3. Outcomes identification
4. Planning
5. Implementation
6. Evaluation
Interprofessional Collaboration - ANSWER--Working across professional disciplines to
optimize patient care is an expectation in health care delivery.
-Expertise and diverse perspectives, influenced by professional orientation (e.g.,
nursing, medicine, pharmacy, physical therapy, social work), are valued and contribute
to the delivery of care.
Interorganizational Collaboration - ANSWER--Is important in today's health care
environment
-Pooling resources and information benefits both patients and communities.
1. Coalition
2. Collaboration
3. Consortiums
ex. Discharging people home, transferring person from one facility to another
Also seen with coalitions of organizations
Four attributes necessary for effective interprofessional collaboration: - ANSWER-1.
Values and ethics
2. Roles and responsibilities
Solutions
Communication - ANSWER-Process of interaction between people in which symbols
are used to create, exchange, and interpret messages about ideas, emotions, and mind
states.
Linguistic communication - ANSWER-spoken words or written symbols
Paralinguistic communication - ANSWER-nonverbal messages (e.g., gestures, eye
contact, facial expressions)
Metacommunication - ANSWER-context of the message
Context - ANSWER-Context is important to the quality of meaning derived by
participants during the process of complementary exchange. Contextual factors include:
Characteristics of the environment
Relationship of participants
Internal mood states (e.g., anxiety)
Mental and physical conditions
Experience and education
External noise
Culture
Context: Hierarchical Relationships - ANSWER--Relationships always affect the
communication process
-In hierarchical relationships, power and status affect communication between
participants
Chief Nursing Officer <> Nurse Manager <> Staff Nurse
Communication as Learned Skill - ANSWER-Acquired over time
Unique communication patterns within the health care environment:
-Medical terminology or professional language
-Health care culture
-Communicating with patients
-Communicating with other nurses
-Communicating across the health care team
,-Evolving mechanisms for communication
Communication Competence - ANSWER-Means that communication by the nurse is:
-Effective
-Appropriate
-Includes skills for communicating clearly and accurately with the patient and family,
other nurses, and other members of the health care team; should begin early in nurses'
education
-Evolves with experience and professional development throughout a nursing career
Patient Safety and Health Care Quality - ANSWER--In the U.S. health care system, an
estimated 98,000 medical errors occur each year that lead to patient injury and death,
similar stats exist in Canada
-Communication is a frequently cited cause of errors in the delivery of health care
-One effective communication technique is SBARR
SBARR - ANSWER-Situation
Background
Assessment
Recommendation
A technique that can be used to facilitate prompt and appropriate communication. This
communication model has gained popularity in healthcare settings, especially amongst
professions such as physicians and nursing.
Exemplars of Communication - ANSWER-1. Assertive communication
2. Therapeutic communication
3. Intrapersonal communication (self talk)
4. Interpersonal communication
5. Interprofessional communication
6. Handoff/reporting
7. Documentation- Electronic health record
Electronic Health Record - ANSWER-Accurate and timely documentation in the patient
record
Important source of information and a major means of communication between
members of the team
Legal document
Evidence of provider's actions
, Advocacy - ANSWER--Speaking up for patients to ensure that health needs are met is
an expectation within the scope of professional nursing practice
-Ability to speak assertively, credibly, and authoritatively is a highly valued
communication skill critical for effective advocacy
Collaboration - ANSWER--Development of partnerships to achieve the best possible
outcomes that reflect the particular needs of the patient, family, or community, requiring
an understanding of what others have to offer.
-The word collaboration is derived from the Latin word collaborare, which means to
labor together or to work with others in an intellectual endeavor.
Nurse-Patient Collaboration - ANSWER-Collaboration exists at each level of the nursing
process:
1. Assessment
2. Diagnosis
3. Outcomes identification
4. Planning
5. Implementation
6. Evaluation
Interprofessional Collaboration - ANSWER--Working across professional disciplines to
optimize patient care is an expectation in health care delivery.
-Expertise and diverse perspectives, influenced by professional orientation (e.g.,
nursing, medicine, pharmacy, physical therapy, social work), are valued and contribute
to the delivery of care.
Interorganizational Collaboration - ANSWER--Is important in today's health care
environment
-Pooling resources and information benefits both patients and communities.
1. Coalition
2. Collaboration
3. Consortiums
ex. Discharging people home, transferring person from one facility to another
Also seen with coalitions of organizations
Four attributes necessary for effective interprofessional collaboration: - ANSWER-1.
Values and ethics
2. Roles and responsibilities
