HFT2220 - Chapter 4 Quiz Graded A+!!!

To determine staffing patterns, which of the following must a manager be aware of: - ANS Productivity and performance standards Which of the following does not illustrate a quality criterion for a task of a Hotel Front Desk Representative? - ANS Requests catering for all programs as requested Permanent employees are also known as what type of employees? - ANS Full-time employees What is the primary difference between career ladders and career lattices? - ANS The direction of movement between jobs Which of the following is NOT a method of data collection used during job analysis: - ANS Experiment What is the difference between performance standards and productivity standards? - ANS One measures the quantity of work output while the other measures the quality of work output. Which of the following descriptions illustrates a temporary employee? - ANS Alexandra works approximately 20 hours per week and receives her pay directly from her employer. However, she does not receive a benefits package from her employer. ??????????????????? WRONG Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to determine how many guests are expected to visit the restaurant this upcoming weekend during the ECU vs. State home game. Which of the following should she consider before beginning her calculations? - ANS Business volume/seasonality Current employment laws do not require job descriptions to include physical requirements needed to perform primary duties of the job. - ANS False Human resource managers draft job descriptions for review whereas line managers conduct the review and maintain accuracy of those job descriptions. - ANS True The positional analysis questionnaire (PAQ) provides a method for comparing jobs based on their component skills. - ANS False One difference between the Hawthorne Effect and the Heisenberg Effect is that the Heisenberg Effect occurs during data collection during face-to-face interviews. - ANS True Once a manager has forecasted sales, he or she can then use the performance standard to determine the number of employees needed for a particular shift. - ANS False The Dictionary of Occupational Titles is useful in job design because it provides a uniformed occupational language of job tasks and responsibilities. - ANS True