HFT 2220 EXAM 2 Questions With Complete Solutions

A flex style of management means: - ANS adjusting decisions and actions to the needs of the situation Human skills needed by a manager include: - ANS sensitivity to workers' personal needs. An approach to management that blends standardization, concern with people, and participative techniques is called: - ANS humanistic management. A poor work climate can cause: - ANS low productivity and fewer customers. When an employee has much commitment but little competence to do a job, the best leadership style, according to situational leadership theories, is: - ANS directing A fear-and-punishment leadership style: - ANS -works well with people who expect it. -breeds resentment, low morale, and personnel problems. -causes adversary relationships to develop. ***all of the above Over ________% of the hospitality industry employees are women. - ANS 60 A transformational leader: - ANS acts as a coach and leads by example. A transactional leader: - ANS motivates through appealing to the workers self- interest (rewards). According to the theory of Situational Leadership the types of behaviors are: - ANS directed and supportive. Long-range planning to set corporate goals and develop strategies for achieving them is called - ANS strategic planning If a situation occurs every day, and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is: - ANS management by exception strategic planning - ANS is long-range planning to set organizational goals, objectives, and policies to determine strategies, tactics, and programs for achieving them. Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively before they are allowed to work on their own. While at work Mark only watches to be sure everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected event occurs, Mark takes action. Make is managing by: - ANS exception Which of the following is not one of the steps involved in making a good plan? - ANS Determine and evaluate any variables involved. An alternative plan for use in case the original plan does not work out is known as a(n): - ANS contingency plan Which of the following is true about planning and decision making?: - ANS -Planning is making decisions about future courses of actions. -The steps in making a good plan resemble those in making a good decision. -a and c -Planning is a special form of decision making. *** all of the above Which is true about levels of planning? - ANS Top management planners in a large organization make long-range strategic plans. The first essential for dealing with resistance to change is a climate of and - ANS open communication/trust The planning process includes all for the following except: - ANS Collect future data relevant to forecasting the future All but which of the following responses will probably cause an employee to stop talking to the boss? - ANS at the appropriate times, say "OK" and "Yes" Most people can talk at the rate of words a minute and think at the rate of words a minute. - ANS 100-125, 500 The most neglected communication skill is: - ANS listening Symbols can obscure the meaning of a message by: - ANS -vaguness - language barriers -body language/ facial expressions not matching the speaker's words. -b and c only Correct Answer: all of the above A good listener actually listens ______ % of the time. - ANS 95 Nonverbal communication refers to: - ANS -written communications. -permanent forms of communication such as recipes, procedures, manuals, rules, and regulations. -pictures, signs, body language, eye contact, and written communication. -a and c only Correct Answer: all of the above A comfortable distance for communicating instructions is: - ANS 4 to 7 feet Which of the following is a bad listening practice? - ANS -going off on tangents -reacting emotionally -cutting off the flow of the message -probing, interrogating and analyzing peoples motives Correct: all of the above choices are bad listening practices The world's largest social utility that connects more than 400 million people with friends and others who work, study, and live around them is known as - ANS Facebook Which of the following is true in regards to mass communication?: - ANS Hospitality organizations often use mass communication to advertise for customers as well as job applicants.