HFT 2220 0M03 Quiz 1 Questions And Answers

The hospitality industry consists of a combination of lodging, food, and recreation services Correct! - ANS True The U.S. government states that the hospitality industry is comprised of Lodging, foodservice, and recreation businesses that serve individuals and groups away from home. Lodging, foodservice, conventions, leisure, attractions, and travel businesses Tourism as an umbrella organization covering these industries A variety of industries offering products and services to travelers - ANS Lodging, foodservice, and recreation businesses that serve individuals and groups away from home. Which statement best describes the types of facilities that comprise the majority of the industry? - ANS Small and independently owned One way of looking at the human resources needed in our industry is to classify operations based on _____. - ANS Both A and B The service-profit chain shows the relationship from ________. Organizational effectiveness, employee satisfaction, service quality, customer satisfaction, loyalty profit Organizational effectiveness, employer satisfaction, customer satisfaction, service quality, loyalty profit Loyalty profit, organizational effectiveness, customer satisfaction, service quality, employee satisfaction Loyalty profit, customer satisfaction, employee satisfaction, service quality, organizational effectiveness - ANS Organizational effectiveness, employee satisfaction, service quality, customer satisfaction, loyalty profit ___ is defined as the total skills, knowledge, and attributes of people in organizations Employee satisfaction Human Capital Employee Assets Human Resources - ANS Human Capital Which of the following statements best describes how hospitality managers can increase human capital? Hiring employees for their time management skills. Incorporating human resources in strategic planning. Providing noncompetitive wages and fair work policies Hiring and developing employees who are service-oriented, empowered, and committed to the goals of the organization. - ANS Hiring and developing employees who are service-oriented, empowered, and committed to the goals of the organization. The ____ in the number of applicants for jobs means that we can hire qualified people for ____ money - ANS Increase, less Which of the following alternative methods to hiring full-time employees allows for constant and predictable labor costs? Hiring part-time employees Hiring temporary employees Hiring seasonal employees Outsourcing - ANS Outsourcing The process of taking a long-term approach to HRM by identifying the requirements for and contributions of human resources in achieving major long-term business objectives is called ____. Strategic Human Resources Management Planned Hman Resource Management Long-term Hman Resources None of the above - ANS Strategic Human Resources Management