HFT2220 Quizzes Spring

Title VII of the Civil Rights Act of 1964 makes it unlawful to discriminate in which of the following areas of employment? - ANS Recruiting, hiring, firing, promotions, or other employment related activities. Human Relations theory is a theory that states that satisfying the needs of employers is key to productivity . - ANS False The Hotel and restaurant industry depends on large numbers of people to fill ______, ________ jobs that have little interest and no perceived future. - ANS Entry level, low wage. The supervisor's authority comes from: - ANS the power to hire and fire, reward and punish; consistent disciplinary action; the acceptance of authority by workers (all of the above) The four main functions of management are: planning, organizing, controlling, and interpersonal skills. - ANS False Exempt employees are covered by the federal and state wage and hour laws - ANS False One of the four essential features of scientific management is the standardization of work procedures, tools, and conditions of guests. - ANS False According to McGregor, the autocratic style is typical of which theory - ANS Theory X A small mistake or oversight made by a poorly trained employee can have enormous impact. - ANS True An approach to management that blends scientific approach, concern with people, and participative management practices is called: - ANS Humanistic Management An established routine or set of procedures used in a recurring situation is known as a: - ANS Standing Plan You can reduce the degree of risk when: - ANS You collect relevant data and apply it to your forecast. A budget is an __________ plan for the income and _________ of money for a given period. - ANS operational, expenditure During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan for this time in your schedule. - ANS True A diagram of a sequence of activities to complete a project which shows the time for each activity and plans for activities that can be done ahead of time or simultaneously is a: - ANS PERT Which of the following is false regarding a standing plan? - ANS Rigidity is not a potential drawback of a standing plan. Unity of command refers to the: - ANS Principle that each person should have only one boss. In forecasting, if conditions tomorrow will be the same as yesterday you should assume: - ANS sales will be the same. Risk is the degree of certainty about the future - ANS False Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively before they can work on their own. While at work Mark only watches to be sure everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected event occurs, Mark takes action. Mark is managing by: - ANS Exception Listening is the second half of the communication process- the most neglected half and sometimes the most important. - ANS True To delegate successfully, you need advance planning, a positive attitude, the ability to take risks, communication, and commitment. - ANS True the lines of responsibility and authority within a business are also the channels of communication. - ANS True Which of the following messages is most likely to be received correctly?: - ANS A spoken message that emphasizes something important to the receiver. Which of the following best describes organizational communication? - ANS Sending a message from the top of an organization down The most neglected communication skill is - ANS listening Which of the following are examples of symbols?: - ANS pictures and graffiti (a and b) Which of the following is false regarding the communication process? - ANS There are six elements of successful communication All but which of the following responses will probably cause an employee to stop talking to the boss? - ANS Giving advice Which of the following is false regarding Emotional Intelligence? - ANS It is defined as the ability to manage ourselves and our relationships effectively. Culture bound means that you believe that your culture and value system are the best, the one and only. - ANS True The equal employment opportunity commission (EEOC) was established in 1989. - ANS False When managing a diverse group, do not treat each employee the same. - ANS True One of the slowest growing segments of the US population is that of minority groups. - ANS False Only one in eight Americans has African, Asian, Hispanic, or Native American ancestry. - ANS False The Family Medical Leave Act of 1993 Allows employees to take an unpaid leave of absence from work for up to 12 weeks a year - ANS True It is estimated that 43 million Americans have a disability - ANS True the ADA applies to all people 18 years or older - ANS False Reasonable accommodation, which is legally required, refers to any change or adjustment to a job or the work environment that will enable someone with a disability to perform essential job functions - ANS True The work of Frank Gilbreth is associated with - ANS Work Simplificaion Which type of employment agency refers job applicants at no cost to the employer? - ANS job service center One disadvantage of patterned interviews is that they: - ANS Discourage customized discussion The best interview questions begin with how, what, and why. - ANS True The over-65 group is growing and will increase to _______ of the population in 2030. - ANS 20%