HFT 2220 chapter 1-3 Questions And Answers

a jurisdiction strike is a dispute between two unions over which act as the bargaining agent for the employees - ANS correct which of the following is not one of the three elements to a disparate treatment claim? - ANS burden of proof lies with the complainant Title VII of the Civil Rights Act of 1964 applies to employers with 14 or fewer employees - ANS False The age Discrimination in Employment Act prohibits the discrimination of people in which of the following age groups: - ANS 40 years of age or older __________ is defined as the total skills, knowledge, and attributes of people in organizations - ANS human capital There is an indirect relationship between the product and service continuums - ANS False Permanent standards are guidelines established by FLSA and based on NIOSH research, or research by employees, unions and industries - ANS False During the investigation of allegations of sexual harassment, who looks into the records, the circumstances, and the context in which the alleged incidents occurred - ANS EEOC The four - fifths Rule or 80 percent Rule was established - ANS as an affirmative action program to avoid adverse impact on any racial, ethnic, or gender group during employee selection procedures some of the FLSA areas of concern include all of the following EXCEPT: - ANS work safety the basic rights of employees include all of the following except - ANS a free meal after three hours According to the Hospitality Product Continuum, complicated preparation in a restaurant is equal to the basic room and bath in a hotel - ANS false Which of the following alternative methods to hiring full-time employees allows for constant and predictable labor costs? - ANS outsourcing Discrimination that follows the guidelines, laws, and regulations of the Equal Employment Opportunity Commission (EEOC) is legal - ANS True Human resources in luxury properties decreases due to the numbers and varieties of skills needed to meet customer expectations - ANS False The basis for all the changes in human resource management is a concept called the service-profit chain - ANS True Which of the following employer defenses describes an instance in which an employer must discriminate based on a characteristic associated with the nature of the job? - ANS Bona fide occupational qualification When hiring, legal discrimination involves employment decisions based on the sex and race of the individual - ANS False The service-profit chain shows the relationship from - ANS Organizational effectiveness, employer satisfaction, service quality, customer satisfaction, loyalty profit A person with a disability is considered qualified for a position if he/she can perform the essential function of the job without accommodations - ANS False a secondary boycott is a boycott against an unorganized company doing business with an already organized company - ANS False is a job-related reason to discriminate for a safe and efficient operation of an organization - ANS business necessity What is a work-based intervention program designed to identity and assist employees in resolving personal problems that may be adversely affecting the employee's performance? - ANS Employee assistance program In full-service restaurants, menu items and preparation techniques are standardized, requiring little skill - ANS False Every facet of the hospitality industry is very labor intensive - ANS True Human resource managers are responsible for all the following except: - ANS All of the above The type and amount of human resources is independent of the classification of the hospitality operation - ANS False Which of the following is not a federal law enforced by the Department of labor? - ANS Employee Assistance programs (EPA) The civil rights act of 1964 protects any form of discrimination based on gender, race, color, national origin, or religion - ANS true Protected class refers to the lower class workplace - ANS false