HFT 2220 (HR management) Questions And Answers

The hospitality industry consists of a combination of lodging, food, and recreation services - ANS True The U.S. government states that the hospitality industry is comprised of - ANS Lodging, foodservice, and recreation businesses that serve individuals and groups away from home. Which statement best describes the types of facilities that comprise the majority of the industry? - ANS Small and independently owned One way of looking at the human resources needed in our industry is to classify operations based on _____. - ANS The complexity of the product and The amount of service that is provided to customers The service-profit chain shows the relationship from ________. - ANS Organizational effectiveness, employee satisfaction, service quality, customer satisfaction, loyalty profit ____ is defined as the total skills, knowledge, and attributes of people in organizations - ANS Human Capital Which of the following statements best describes how hospitality managers can increase human capital? - ANS Hiring and developing employees who are service-oriented, empowered, and committed to the goals of the organization. The ____ in the number of applicants for jobs means that we can hire qualified people for ____ money - ANS Increase, less Which of the following alternative methods to hiring full-time employees allows for constant and predictable labor costs? - ANS Outsourcing The process of taking a long-term approach to HRM by identifying the requirements for and contributions of human resources in achieving major long-term business objectives is called ____. - ANS Strategic Human Resources Management