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CISR AGENCY OPERATIONS EXAM ACTUAL EXAM 200
QUESTIOS AND CORECT DETAILED ANSWERS WITH
RATIONALES (VERIFIED ANSWERS) |AGRADE
Professional .....ANSWER.....an adjective used to describe
appearance, attitude, or actions
Acting Ethically and Professionally .....ANSWER.....you put the
needs of your clients above your own
Ethics .....ANSWER.....a system or set of moral principles or
practice
a set of rules or standards based on a set of principles or values
we accept as truths and that govern our behavior
Factors that influence ethics .....ANSWER.....Friends, Society,
Media, Belief Systems, Educational Institution, Legal Restraints,
Family
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Benefits of Being Ethical .....ANSWER.....1. Public Trust and
Confidence Gained
2. Government regulation avoided
3. Enhanced Credibility Earned
Public Trust and Confidence Gained .....ANSWER.....it is difficult
to criticize that person's behavior or motives
Government Regulation Avoided .....ANSWER.....acting in an
ethical manner avoids this
Enhanced Credibility Earned .....ANSWER.....it allows people to
regard you and your business as a reliable and trusted resource
Conducting Business in an Unethical Manner
.....ANSWER.....always puts the customer secondary
Examples of Bending the Rules in Insurance .....ANSWER.....Vehicle
Usage
Protection Class
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Property Values
Other Residents in the Household
Young drivers in the household
Rate Basis, Classification, or Garaging Address
Signing for an insured
Contemplating the Ethical Response .....ANSWER.....Ask questions
to clear blurey lines in situations
Six Steps to Ethical Decision Making .....ANSWER.....1. Define the
Problem
2. Seek Out Resources
3. Brainstorm a List of Potential Solutions
4. Evaluate those Alternatives
5. Make Your Decision and Implement It
6. Evaluate the Decision
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Unethical Decision effects on the Agency's Profitability
.....ANSWER.....Incorrect Rating = Unprofitable Agency
Legal Duties are based on Three Criteria .....ANSWER.....Peer
Standards
Oral and Written Agreements
Statues
Peer Standards .....ANSWER.....require a person's duties be
performed in a manner similar to others in the same position.
Not typically written, but rather associated with generally
accepted practice in a specific field
Contracts (Oral and Written Agreements) .....ANSWER.....an
agreement between two or more parties wich creates an
obligation to do or to not do something
Statues .....ANSWER.....written laws open to little interpretation
CISR AGENCY OPERATIONS EXAM ACTUAL EXAM 200
QUESTIOS AND CORECT DETAILED ANSWERS WITH
RATIONALES (VERIFIED ANSWERS) |AGRADE
Professional .....ANSWER.....an adjective used to describe
appearance, attitude, or actions
Acting Ethically and Professionally .....ANSWER.....you put the
needs of your clients above your own
Ethics .....ANSWER.....a system or set of moral principles or
practice
a set of rules or standards based on a set of principles or values
we accept as truths and that govern our behavior
Factors that influence ethics .....ANSWER.....Friends, Society,
Media, Belief Systems, Educational Institution, Legal Restraints,
Family
,Page 2 of 103
Benefits of Being Ethical .....ANSWER.....1. Public Trust and
Confidence Gained
2. Government regulation avoided
3. Enhanced Credibility Earned
Public Trust and Confidence Gained .....ANSWER.....it is difficult
to criticize that person's behavior or motives
Government Regulation Avoided .....ANSWER.....acting in an
ethical manner avoids this
Enhanced Credibility Earned .....ANSWER.....it allows people to
regard you and your business as a reliable and trusted resource
Conducting Business in an Unethical Manner
.....ANSWER.....always puts the customer secondary
Examples of Bending the Rules in Insurance .....ANSWER.....Vehicle
Usage
Protection Class
,Page 3 of 103
Property Values
Other Residents in the Household
Young drivers in the household
Rate Basis, Classification, or Garaging Address
Signing for an insured
Contemplating the Ethical Response .....ANSWER.....Ask questions
to clear blurey lines in situations
Six Steps to Ethical Decision Making .....ANSWER.....1. Define the
Problem
2. Seek Out Resources
3. Brainstorm a List of Potential Solutions
4. Evaluate those Alternatives
5. Make Your Decision and Implement It
6. Evaluate the Decision
, Page 4 of 103
Unethical Decision effects on the Agency's Profitability
.....ANSWER.....Incorrect Rating = Unprofitable Agency
Legal Duties are based on Three Criteria .....ANSWER.....Peer
Standards
Oral and Written Agreements
Statues
Peer Standards .....ANSWER.....require a person's duties be
performed in a manner similar to others in the same position.
Not typically written, but rather associated with generally
accepted practice in a specific field
Contracts (Oral and Written Agreements) .....ANSWER.....an
agreement between two or more parties wich creates an
obligation to do or to not do something
Statues .....ANSWER.....written laws open to little interpretation
