HSA 358 Exam 1 Questions with Correct Answers Graded A+
The formula for market share is - Answers Total facility discharges / Total market discharges x
100
Select all of the following elements of the internal situational assessment - Answers - Core
capabilities
- Strategic performance
- Financial condition
- Organizational volume forecast
Who has ultimate responsibility and authority for running a hospital? - Answers Board of
Directors
What are Katz's three competencies, and why do you need to acquire them? - Answers
Conceptual skills - involve the ability to critically analyze and solve complex problems
Technical skills - reflect expertise or ability to preform a specific work task
Interpersonal skills - enable a manager to communicate and work well with other individuals
Select all of the following transitional non-direct care settings - Answers - Durable medical
equipment suppliers
- Medical device sales
- Healthcare accountants and auditors
- Medical billing and revenue recovery companies
Select all of the following contemporary models of healthcare leadership - Answers - Emotional
intelligence
- Authentic leadership
- Servant leadership
- Resilient leadership
What is the coercive leadership style? - Answers demanding and power based
What is the participative leadership style? - Answers soliciting input and allowing decision
making
What is the pacesetting leadership style? - Answers setting high performance standards
, What is the coaching leadership style? - Answers focus on personal development
What is a leader? - Answers a person who is all about building a vision for people to follow;
inspire and direct with authority and intelligence; help people feel confident and excited to
follow their lead; external focus
What is a manager? - Answers generally responsible for the day-to-day operations of an
organization; have people report to them, oversee work, and help make all of the projects run
smoothly; internal focus
What is a strategic leader? - Answers Defines purpose and vision and aligns people, processes,
and values (internal and external focus).
What is a network leader? - Answers connects people across disciplines, organizational
departments, and regions (more external focus)
What is operational leadership? - Answers has functional oversight responsibilities (more
internal focus)
What are the leadership competencies? - Answers - establishing mission
- setting vision/direction
- motivating stakeholders
- being an effective spokesperson
- determining strategies
- transforming the organization
- networking orientation
What are the management competencies? - Answers - assuring patient-centered practices
- staffing personnel
- controlling resources
- supervising the services provided
- overseeing adherence to regulations
- counseling/developing employees
- managing operations
What are some of the health care governance trends? - Answers smaller boards, balance of
members, conflicts of interest disclosed, strategic information presented, various evaluations to
The formula for market share is - Answers Total facility discharges / Total market discharges x
100
Select all of the following elements of the internal situational assessment - Answers - Core
capabilities
- Strategic performance
- Financial condition
- Organizational volume forecast
Who has ultimate responsibility and authority for running a hospital? - Answers Board of
Directors
What are Katz's three competencies, and why do you need to acquire them? - Answers
Conceptual skills - involve the ability to critically analyze and solve complex problems
Technical skills - reflect expertise or ability to preform a specific work task
Interpersonal skills - enable a manager to communicate and work well with other individuals
Select all of the following transitional non-direct care settings - Answers - Durable medical
equipment suppliers
- Medical device sales
- Healthcare accountants and auditors
- Medical billing and revenue recovery companies
Select all of the following contemporary models of healthcare leadership - Answers - Emotional
intelligence
- Authentic leadership
- Servant leadership
- Resilient leadership
What is the coercive leadership style? - Answers demanding and power based
What is the participative leadership style? - Answers soliciting input and allowing decision
making
What is the pacesetting leadership style? - Answers setting high performance standards
, What is the coaching leadership style? - Answers focus on personal development
What is a leader? - Answers a person who is all about building a vision for people to follow;
inspire and direct with authority and intelligence; help people feel confident and excited to
follow their lead; external focus
What is a manager? - Answers generally responsible for the day-to-day operations of an
organization; have people report to them, oversee work, and help make all of the projects run
smoothly; internal focus
What is a strategic leader? - Answers Defines purpose and vision and aligns people, processes,
and values (internal and external focus).
What is a network leader? - Answers connects people across disciplines, organizational
departments, and regions (more external focus)
What is operational leadership? - Answers has functional oversight responsibilities (more
internal focus)
What are the leadership competencies? - Answers - establishing mission
- setting vision/direction
- motivating stakeholders
- being an effective spokesperson
- determining strategies
- transforming the organization
- networking orientation
What are the management competencies? - Answers - assuring patient-centered practices
- staffing personnel
- controlling resources
- supervising the services provided
- overseeing adherence to regulations
- counseling/developing employees
- managing operations
What are some of the health care governance trends? - Answers smaller boards, balance of
members, conflicts of interest disclosed, strategic information presented, various evaluations to
