BUS 209 Final Exam Questions with
100% Correct Answers
Transmission Model Correct Answer: focused on linear message exchange and
identified some key steps in the communication process
Informative presentation Correct Answer: understand or learn something
Persuasive presentation Correct Answer: believe or do something
Instructional presentation Correct Answer: know how to do something
Collaborative presentation Correct Answer: work together with others
Encoding Correct Answer: to translate the meaning of a message into words,
images, or actions
Decoding Correct Answer: to interpret the words, images, and actions of a
message and attach meaning to them
social context Correct Answer: the social norms that guide communication
choices.
relational context Correct Answer: your history with the audience.
cultural context Correct Answer: the cultural norms that influence you and your
audience.
feedback Correct Answer: any form of verbal or nonverbal response to a
message
, psychological communication barrier Correct Answer: Ex: speaking to someone
who had a hearing loss or a migraine headache may not listen effectively or
interpret what you are saying
Sematic communication barrier Correct Answer: Language is ambiguous or
difficult to understand
Language communication barrier Correct Answer: When senders and the
receiver do not have a shared language
culture Correct Answer: The shared attitudes, values, and behaviors that
characterize a group of people.
active listening Correct Answer: A learned skill that requires you to attentively
focus on the speaker's communication, interpret the meaning of the content,
and respond with feedback to ensure understanding.
Goal oriented teams Correct Answer: members share a concrete vision for
success.
Promote commitment: make sure all members participate in decision making.
Result orientated teams Correct Answer: success is measured by results, not
effort.
Give each member a clear role, divide work equitably, have a timely and
effective communication system, give prompt and helpful feedback.
Have standards teams Correct Answer: hold members accountable.
Refer to standards to help a team to resolve conflict.
ACE Correct Answer: Analyze: your communication situation so that you make
good decisions.
100% Correct Answers
Transmission Model Correct Answer: focused on linear message exchange and
identified some key steps in the communication process
Informative presentation Correct Answer: understand or learn something
Persuasive presentation Correct Answer: believe or do something
Instructional presentation Correct Answer: know how to do something
Collaborative presentation Correct Answer: work together with others
Encoding Correct Answer: to translate the meaning of a message into words,
images, or actions
Decoding Correct Answer: to interpret the words, images, and actions of a
message and attach meaning to them
social context Correct Answer: the social norms that guide communication
choices.
relational context Correct Answer: your history with the audience.
cultural context Correct Answer: the cultural norms that influence you and your
audience.
feedback Correct Answer: any form of verbal or nonverbal response to a
message
, psychological communication barrier Correct Answer: Ex: speaking to someone
who had a hearing loss or a migraine headache may not listen effectively or
interpret what you are saying
Sematic communication barrier Correct Answer: Language is ambiguous or
difficult to understand
Language communication barrier Correct Answer: When senders and the
receiver do not have a shared language
culture Correct Answer: The shared attitudes, values, and behaviors that
characterize a group of people.
active listening Correct Answer: A learned skill that requires you to attentively
focus on the speaker's communication, interpret the meaning of the content,
and respond with feedback to ensure understanding.
Goal oriented teams Correct Answer: members share a concrete vision for
success.
Promote commitment: make sure all members participate in decision making.
Result orientated teams Correct Answer: success is measured by results, not
effort.
Give each member a clear role, divide work equitably, have a timely and
effective communication system, give prompt and helpful feedback.
Have standards teams Correct Answer: hold members accountable.
Refer to standards to help a team to resolve conflict.
ACE Correct Answer: Analyze: your communication situation so that you make
good decisions.
