Publix Deli Assistant Manager
Study online at https://quizlet.com/_8ih1jm
1. How many days does a 2 days
Meat & Cheese platter
get?
2. Which of the following All American
gets 2 days? A: Sub Selec-
tion platter, Wrap Variety
platter, All American
3. How many days does a 1 day
Publix Turkey Ringleader
get
4. Where do you look for Deli Platter guides
info on Cubanitos?
5. What two chemicals can't Block Whitener and Q San
be combined (will/can
cause permanent lung
damage)
6. What chemical is kept Block Whitener
separate from everything
else?
7. When rotating in new FIFO - first in first out
stock, and to keep older
stock in front, so that it
sells first, what method
are you using?
8. What are the 5 steps to 1. Welcome customer.
Customer Service? 2. Use the customer's name
1/9
, Publix Deli Assistant Manager
Study online at https://quizlet.com/_8ih1jm
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
9. What method should you CALM Approach
use to deal with difficult
customers, and what is C: stay cool.
each step? A: Apologize for the problem
L: Listen with empathy
M: Make it right
10. How often do you clean 4 hours
the cutting gloves?
11. Immediately clean slicer Salsalito, pastrami, roast beef
after slicing which meat?
A: should be easy (op-
tions will include some-
thing like: regular turkey,
ham, salsalito turkey, and
smoked turkey)
12. Oil and vinegar at the sub Green
shop gets what FIFO ap-
propriately colored top?
13. What color code does Yellow
grease cutter positive
have?
14. What portion size of corn 6 oz
beef does a reuben sand-
wich get?
2/9
Study online at https://quizlet.com/_8ih1jm
1. How many days does a 2 days
Meat & Cheese platter
get?
2. Which of the following All American
gets 2 days? A: Sub Selec-
tion platter, Wrap Variety
platter, All American
3. How many days does a 1 day
Publix Turkey Ringleader
get
4. Where do you look for Deli Platter guides
info on Cubanitos?
5. What two chemicals can't Block Whitener and Q San
be combined (will/can
cause permanent lung
damage)
6. What chemical is kept Block Whitener
separate from everything
else?
7. When rotating in new FIFO - first in first out
stock, and to keep older
stock in front, so that it
sells first, what method
are you using?
8. What are the 5 steps to 1. Welcome customer.
Customer Service? 2. Use the customer's name
1/9
, Publix Deli Assistant Manager
Study online at https://quizlet.com/_8ih1jm
3. Take care of the customer's needs
4. Thanks the customer
5. Invite the customer back
9. What method should you CALM Approach
use to deal with difficult
customers, and what is C: stay cool.
each step? A: Apologize for the problem
L: Listen with empathy
M: Make it right
10. How often do you clean 4 hours
the cutting gloves?
11. Immediately clean slicer Salsalito, pastrami, roast beef
after slicing which meat?
A: should be easy (op-
tions will include some-
thing like: regular turkey,
ham, salsalito turkey, and
smoked turkey)
12. Oil and vinegar at the sub Green
shop gets what FIFO ap-
propriately colored top?
13. What color code does Yellow
grease cutter positive
have?
14. What portion size of corn 6 oz
beef does a reuben sand-
wich get?
2/9
