Test Bank Complete_
Organizational Behavior, 19th Edition, 2025 Update
By Stephen Robbins & Timothy Judge
All Chapters 1-18| 4 Units| Latest Version| Verified Answers| Grade A+
From: [Bestmaxsolutions.Stuvia
,PART 1: INTRODUCTION -------------------------------------------------------------------------------------------- 3
Chapter 1. What Is Organizational Behavior?-------------------------------------------------------------------------3
PART 2: THE INDIVIDUAL ----------------------------------------------------------------------------------------- 31
Chapter 2. Diversity, Equity, And Inclusion In Organizations --------------------------------------------------- 31
Chapter 3. Job Attitudes -------------------------------------------------------------------------------------------------- 45
Chapter 4. Emotions And Moods--------------------------------------------------------------------------------------- 64
Chapter 5. Personality And Individual Differences ---------------------------------------------------------------- 82
Chapter 6. Perception And Individual Decision Making ---------------------------------------------------------- 99
Chapter 7. Motivation Concepts ------------------------------------------------------------------------------------- 117
Chapter 8. Motivation: From Concepts To Applications ------------------------------------------------------- 134
PART 3: THE GROUP --------------------------------------------------------------------------------------------- 153
Chapter 9. Foundations Of Group Behavior ----------------------------------------------------------------------- 153
Chapter 10. Understanding Work Teams -------------------------------------------------------------------------- 173
Chapter 11. Communication ------------------------------------------------------------------------------------------ 190
Chapter 12. Leadership ------------------------------------------------------------------------------------------------- 206
Chapter 13. Power And Politics --------------------------------------------------------------------------------------- 224
Chapter 14. Conflict And Negotiation ------------------------------------------------------------------------------- 241
PART 4: THE ORGANIZATION SYSTEM ---------------------------------------------------------------------- 256
Chapter 15. Foundations Of Organization Structure ------------------------------------------------------------ 256
Chapter 16. Organizational Culture And Change ----------------------------------------------------------------- 271
Chapter 17. Human Resources Systems And Practices --------------------------------------------------------- 287
Chapter 18. Stress And Health In Organizations ----------------------------------------------------------------- 301
,PART 1: INTRODUCTION
Chapter 1. What Is Organizational Behavior?
Stephen P. Robbins: Organizational Behavior, 19th Edition, (2025) Test Bank
1) _______Are Defined As People Who Oversee The Activities Of Others And Who Are
Responsible For Attaining Goals In Organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
ANS: B
Explanation: Managers are responsible for coordinating and overseeing the work of
others to achieve organizational goals efficiently and effectively. They plan, organize,
lead, and control organizational activities.
Ref: Organizational Behavior, 19th Ed, p. 6
2) Sally Mitchell Works As A Manager At An Environmental Organization. She Is
Currently Working On A Global Warming Project And Decides What Tasks Related To
Creating Awareness About The Issue Need To Be Done. In Addition, She Is Also
Deciding Which Members Of Her Team Will Work On Engaging With The Public And
Which Will Work On Lobbying With The Government. She Is Also Assigning People As
Team Members To Ensure That Tasks Are Undertaken On Time. Which Of The
Following Categories Of Functions Is Mitchell Undertaking?
A) Planning
B) Organizing
C) Scrutinizing
D) Controlling
E) Envisioning
ANS: B
Explanation: Organizing involves determining what tasks need to be done, who will do
them, and how activities are grouped and coordinated. Sally’s assignment of people and
structuring of tasks represents the organizing function.
Ref: Organizational Behavior, 19th Ed, p. 7
3) Johanna Reid, A Campaign Manager At A Child Rights Organization, Recently
Started Working On An Illiteracy Project. During The Project, She Needs To Motivate
Team Members To Attain Their Project Milestones And Direct Them Through Different
,Phases Of The Project. Which Of The Following Kinds Of Functions Will These Tasks
Be Covered Under?
A) Planning
B) Organizing
C) Scrutinizing
D) Evaluating
E) Leading
ANS: E
Explanation: Leading involves motivating and directing employees while resolving
conflicts. Johanna’s actions to inspire and guide her team are examples of leadership
functions.
Ref: Organizational Behavior, 19th Ed, p. 8
4) Lesley Torres Is A Project Manager For The Campaign "Action Against Deforestation
In Indonesia". She Recently Faced A Glitch When The Campaign Could Not Be
Launched Publicly According To Schedule. Torres Monitored The Schedule To Find The
Cause Of The Delay, Before Speeding Up The Implementation Process By Allocating
More Members For The Implementation Phase. By Doing This, Which Of The Following
Functions Is She Performing?
A) Controlling
B) Planning
C) Formulating
D) Leading
E) Organizing
ANS: A
Explanation: Controlling involves monitoring performance, comparing results with
goals, and making corrections when needed. Lesley’s efforts to find and fix the delay
exemplify the controlling function.
Ref: Organizational Behavior, 19th Ed, p. 9
5) Which Of The Following Functions Do Managers Undertake As Part Of Planning
Functions?
A) Defining An Organization's Goals
B) Implementing Strategies For Achieving Goals
C) Executing Plans To Integrate Activities
D) Accomplishing Goals Of A Project
E) Employing Strategies To Coordinate Tasks
ANS: A
,Explanation: Planning includes defining organizational goals, establishing strategies to
achieve them, and developing plans to integrate activities. The first step—defining
goals—is key to effective planning.
Ref: Organizational Behavior, 19th Ed, p. 7
6) According To Henry Mintzberg, A Factory Supervisor Giving A Group Of High
School Students A Tour Of The Plant May Be Termed As A _____.
A) Leader
B) Figurehead
C) Resource Allocator
D) Negotiator
E) Disturbance Handler
ANS: B
Explanation: The figurehead role in Mintzberg’s model involves ceremonial and
symbolic duties such as greeting visitors or hosting events. Giving a tour fits the
figurehead role.
Ref: Organizational Behavior, 19th Ed, p. 11
7) Ellen Ortiz Works As A Sales Manager At A Telecom Firm. The Company Has
Recently Launched A New Product In The Market. Her Work In The Next Few Weeks
Involves Sharing Knowledge About The Product With Her Team Members. She Will
Also Need To Inspire Them To Reach Their Sales Targets, And Clarify Any Doubts
About The New Product. Which Of The Following Roles Is Ortiz Playing?
A) Leader
B) Liaison
C) Disseminator
D) Spokesperson
E) Negotiator
ANS: A
Explanation: The leader role involves motivating, directing, and training subordinates.
Ellen’s efforts to inspire and guide her team in achieving sales goals illustrate leadership.
Ref: Organizational Behavior, 19th Ed, p. 12
8) Regina George Works As A Campaign Manager In A Not-For-Profit Organization In
Hampshire. For The Upcoming Campaign Against Genetic Engineering, She Is
Networking With Managers Who Are Working On The Issue Of Food Safety. Through
Her Network Of Contacts, She Strives To Gain Information About The Stakeholders In
The Food Industry And Other Lobby Groups. Which Of The Following Roles Is George
Most Likely To Be Playing According To Mintzberg's Classification Of Managerial
Roles?
A) Figurehead
, B) Leader
C) Liaison
D) Entrepreneur
E) Resource Allocator
ANS: C
Explanation: The liaison role focuses on building and maintaining a network of outside
contacts for information exchange. Regina’s networking for insights fits this description.
Ref: Organizational Behavior, 19th Ed, p. 12
9) Annette Simpson Works For A Fashion House In Paris And Is Preparing For The
Company's Upcoming Line Of Winter Clothing. She Is Currently Researching Online To
Know What Is In Vogue This Season. In Addition, She Is Also Networking With
Contacts From The Press And Fashion Magazine Editors To Understand The Changing
Tastes Of Consumers. Which Of The Following Roles Is Simpson Playing According To
Mintzberg's Classification Of Managerial Roles?
A) Figurehead
B) Leader
C) Symbol Head
D) Monitor
E) Spokesperson
ANS: D
Explanation: The monitor role involves seeking and collecting information to stay aware
of trends and environmental changes. Annette’s research and external communication
reflect this role.
Ref: Organizational Behavior, 19th Ed, p. 13
10) According To Mintzberg's Classification Of Managerial Roles, The Role Of A(N)
____ Is To Transmit Information Received From Outsiders Or From Other Employees To
Members Of The Organization.
A) Entrepreneur
B) Resource Allocator
C) Spokesperson
D) Leader
E) Disseminator
ANS: E
Explanation: The disseminator role focuses on transmitting information obtained from
external or internal sources to subordinates, ensuring effective internal communication.
Ref: Organizational Behavior, 19th Ed, p. 13
Organizational Behavior, 19th Edition, 2025 Update
By Stephen Robbins & Timothy Judge
All Chapters 1-18| 4 Units| Latest Version| Verified Answers| Grade A+
From: [Bestmaxsolutions.Stuvia
,PART 1: INTRODUCTION -------------------------------------------------------------------------------------------- 3
Chapter 1. What Is Organizational Behavior?-------------------------------------------------------------------------3
PART 2: THE INDIVIDUAL ----------------------------------------------------------------------------------------- 31
Chapter 2. Diversity, Equity, And Inclusion In Organizations --------------------------------------------------- 31
Chapter 3. Job Attitudes -------------------------------------------------------------------------------------------------- 45
Chapter 4. Emotions And Moods--------------------------------------------------------------------------------------- 64
Chapter 5. Personality And Individual Differences ---------------------------------------------------------------- 82
Chapter 6. Perception And Individual Decision Making ---------------------------------------------------------- 99
Chapter 7. Motivation Concepts ------------------------------------------------------------------------------------- 117
Chapter 8. Motivation: From Concepts To Applications ------------------------------------------------------- 134
PART 3: THE GROUP --------------------------------------------------------------------------------------------- 153
Chapter 9. Foundations Of Group Behavior ----------------------------------------------------------------------- 153
Chapter 10. Understanding Work Teams -------------------------------------------------------------------------- 173
Chapter 11. Communication ------------------------------------------------------------------------------------------ 190
Chapter 12. Leadership ------------------------------------------------------------------------------------------------- 206
Chapter 13. Power And Politics --------------------------------------------------------------------------------------- 224
Chapter 14. Conflict And Negotiation ------------------------------------------------------------------------------- 241
PART 4: THE ORGANIZATION SYSTEM ---------------------------------------------------------------------- 256
Chapter 15. Foundations Of Organization Structure ------------------------------------------------------------ 256
Chapter 16. Organizational Culture And Change ----------------------------------------------------------------- 271
Chapter 17. Human Resources Systems And Practices --------------------------------------------------------- 287
Chapter 18. Stress And Health In Organizations ----------------------------------------------------------------- 301
,PART 1: INTRODUCTION
Chapter 1. What Is Organizational Behavior?
Stephen P. Robbins: Organizational Behavior, 19th Edition, (2025) Test Bank
1) _______Are Defined As People Who Oversee The Activities Of Others And Who Are
Responsible For Attaining Goals In Organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
ANS: B
Explanation: Managers are responsible for coordinating and overseeing the work of
others to achieve organizational goals efficiently and effectively. They plan, organize,
lead, and control organizational activities.
Ref: Organizational Behavior, 19th Ed, p. 6
2) Sally Mitchell Works As A Manager At An Environmental Organization. She Is
Currently Working On A Global Warming Project And Decides What Tasks Related To
Creating Awareness About The Issue Need To Be Done. In Addition, She Is Also
Deciding Which Members Of Her Team Will Work On Engaging With The Public And
Which Will Work On Lobbying With The Government. She Is Also Assigning People As
Team Members To Ensure That Tasks Are Undertaken On Time. Which Of The
Following Categories Of Functions Is Mitchell Undertaking?
A) Planning
B) Organizing
C) Scrutinizing
D) Controlling
E) Envisioning
ANS: B
Explanation: Organizing involves determining what tasks need to be done, who will do
them, and how activities are grouped and coordinated. Sally’s assignment of people and
structuring of tasks represents the organizing function.
Ref: Organizational Behavior, 19th Ed, p. 7
3) Johanna Reid, A Campaign Manager At A Child Rights Organization, Recently
Started Working On An Illiteracy Project. During The Project, She Needs To Motivate
Team Members To Attain Their Project Milestones And Direct Them Through Different
,Phases Of The Project. Which Of The Following Kinds Of Functions Will These Tasks
Be Covered Under?
A) Planning
B) Organizing
C) Scrutinizing
D) Evaluating
E) Leading
ANS: E
Explanation: Leading involves motivating and directing employees while resolving
conflicts. Johanna’s actions to inspire and guide her team are examples of leadership
functions.
Ref: Organizational Behavior, 19th Ed, p. 8
4) Lesley Torres Is A Project Manager For The Campaign "Action Against Deforestation
In Indonesia". She Recently Faced A Glitch When The Campaign Could Not Be
Launched Publicly According To Schedule. Torres Monitored The Schedule To Find The
Cause Of The Delay, Before Speeding Up The Implementation Process By Allocating
More Members For The Implementation Phase. By Doing This, Which Of The Following
Functions Is She Performing?
A) Controlling
B) Planning
C) Formulating
D) Leading
E) Organizing
ANS: A
Explanation: Controlling involves monitoring performance, comparing results with
goals, and making corrections when needed. Lesley’s efforts to find and fix the delay
exemplify the controlling function.
Ref: Organizational Behavior, 19th Ed, p. 9
5) Which Of The Following Functions Do Managers Undertake As Part Of Planning
Functions?
A) Defining An Organization's Goals
B) Implementing Strategies For Achieving Goals
C) Executing Plans To Integrate Activities
D) Accomplishing Goals Of A Project
E) Employing Strategies To Coordinate Tasks
ANS: A
,Explanation: Planning includes defining organizational goals, establishing strategies to
achieve them, and developing plans to integrate activities. The first step—defining
goals—is key to effective planning.
Ref: Organizational Behavior, 19th Ed, p. 7
6) According To Henry Mintzberg, A Factory Supervisor Giving A Group Of High
School Students A Tour Of The Plant May Be Termed As A _____.
A) Leader
B) Figurehead
C) Resource Allocator
D) Negotiator
E) Disturbance Handler
ANS: B
Explanation: The figurehead role in Mintzberg’s model involves ceremonial and
symbolic duties such as greeting visitors or hosting events. Giving a tour fits the
figurehead role.
Ref: Organizational Behavior, 19th Ed, p. 11
7) Ellen Ortiz Works As A Sales Manager At A Telecom Firm. The Company Has
Recently Launched A New Product In The Market. Her Work In The Next Few Weeks
Involves Sharing Knowledge About The Product With Her Team Members. She Will
Also Need To Inspire Them To Reach Their Sales Targets, And Clarify Any Doubts
About The New Product. Which Of The Following Roles Is Ortiz Playing?
A) Leader
B) Liaison
C) Disseminator
D) Spokesperson
E) Negotiator
ANS: A
Explanation: The leader role involves motivating, directing, and training subordinates.
Ellen’s efforts to inspire and guide her team in achieving sales goals illustrate leadership.
Ref: Organizational Behavior, 19th Ed, p. 12
8) Regina George Works As A Campaign Manager In A Not-For-Profit Organization In
Hampshire. For The Upcoming Campaign Against Genetic Engineering, She Is
Networking With Managers Who Are Working On The Issue Of Food Safety. Through
Her Network Of Contacts, She Strives To Gain Information About The Stakeholders In
The Food Industry And Other Lobby Groups. Which Of The Following Roles Is George
Most Likely To Be Playing According To Mintzberg's Classification Of Managerial
Roles?
A) Figurehead
, B) Leader
C) Liaison
D) Entrepreneur
E) Resource Allocator
ANS: C
Explanation: The liaison role focuses on building and maintaining a network of outside
contacts for information exchange. Regina’s networking for insights fits this description.
Ref: Organizational Behavior, 19th Ed, p. 12
9) Annette Simpson Works For A Fashion House In Paris And Is Preparing For The
Company's Upcoming Line Of Winter Clothing. She Is Currently Researching Online To
Know What Is In Vogue This Season. In Addition, She Is Also Networking With
Contacts From The Press And Fashion Magazine Editors To Understand The Changing
Tastes Of Consumers. Which Of The Following Roles Is Simpson Playing According To
Mintzberg's Classification Of Managerial Roles?
A) Figurehead
B) Leader
C) Symbol Head
D) Monitor
E) Spokesperson
ANS: D
Explanation: The monitor role involves seeking and collecting information to stay aware
of trends and environmental changes. Annette’s research and external communication
reflect this role.
Ref: Organizational Behavior, 19th Ed, p. 13
10) According To Mintzberg's Classification Of Managerial Roles, The Role Of A(N)
____ Is To Transmit Information Received From Outsiders Or From Other Employees To
Members Of The Organization.
A) Entrepreneur
B) Resource Allocator
C) Spokesperson
D) Leader
E) Disseminator
ANS: E
Explanation: The disseminator role focuses on transmitting information obtained from
external or internal sources to subordinates, ensuring effective internal communication.
Ref: Organizational Behavior, 19th Ed, p. 13
