BEHV 5634 MODULE 10 EXAM
QUESTIONS WITH CORRECT
ANSWERS
What is the most common reason people take a job in human services? - Correct
Answers -It's the best job they can find at the time.
Why should supervisors actively support quality work performance? - Correct Answers -
Staff are likely to feel good about their work.
A direct care position can be very frustrating.
What is positive or supportive feedback? - Correct Answers -stating the quality of work
with approval
stating approval or praise
stating the quality of work
There are 7 steps in the protocol for providing feedback. If the supervisor says, "When
the client begins to communicate, model the correct word faster and more clearly," this
is step _____ - Correct Answers -4
There are 7 steps in the protocol for providing feedback. If the supervisor says,
"Practice this skill this week and I will come watch again on Monday," this is step ____ -
Correct Answers -6
When comparing only conditions in which the experimenter provided feedback, the
condition described as being the most efficacious was the _________-___________-
positive. - Correct Answers -corrective, positive
How does this study contribute to the feedback literature? - Correct Answers -It
measures the effects of the feedback sequence on measureable behavior.
Regarding the sequence of positive and corrective feedback, Daniels (2009) indicated
that corrective feedback should not be paired with __________ feedback. - Correct
Answers -positive
, What are the benefits when a supervisor provides descriptive positive feedback about a
very specific behavior? - Correct Answers -demonstrates that the supervisor knows a lot
about the behavior of concern
demonstrates that the supervisor is knowledgeable about how well the staff member
exhibited the behavior of concern
helps the staff to gain respect for the supervisor, as indicated by his/her demeanor
during the meeting
helps the supervisor to gain confidence when providing feedback
Sincere feedback is more likely to be effective feedback. What can a supervisor do if
staff is uncomfortable receiving sincere feedback? - Correct Answers -Provide just a few
compliments at first.
Why is it important to consider formal written feedback when pointing out something a
staff member can improve upon? - Correct Answers -Having a permanent product of
insufficient work performance may be useful if more serious action is required later on.
This may enhance the importance of the feedback to the staff member.
Some important components of written feedback are:
The staff member's name should be correctly spelled.
It should be sincere.
It should be based on behaviors that the ____________ directly observed.
It should be provided soon after the work performance was observed. - Correct Answers
-supervisor
Why should group feedback be avoided if one or more staff members did not perform a
task proficiently? - Correct Answers -The staff member who did not perform the task
proficiently will likely continue in that manner.
Staff may believe that the supervisor is not aware of who is performing the task
proficiently.
Staff who did perform the task proficiently may resent the individual who did not.
Staff may lose respect for the supervisor.
What are some advantages of outcome-based feedback? - Correct Answers -It helps
the feedback to be perceived as sincere.
QUESTIONS WITH CORRECT
ANSWERS
What is the most common reason people take a job in human services? - Correct
Answers -It's the best job they can find at the time.
Why should supervisors actively support quality work performance? - Correct Answers -
Staff are likely to feel good about their work.
A direct care position can be very frustrating.
What is positive or supportive feedback? - Correct Answers -stating the quality of work
with approval
stating approval or praise
stating the quality of work
There are 7 steps in the protocol for providing feedback. If the supervisor says, "When
the client begins to communicate, model the correct word faster and more clearly," this
is step _____ - Correct Answers -4
There are 7 steps in the protocol for providing feedback. If the supervisor says,
"Practice this skill this week and I will come watch again on Monday," this is step ____ -
Correct Answers -6
When comparing only conditions in which the experimenter provided feedback, the
condition described as being the most efficacious was the _________-___________-
positive. - Correct Answers -corrective, positive
How does this study contribute to the feedback literature? - Correct Answers -It
measures the effects of the feedback sequence on measureable behavior.
Regarding the sequence of positive and corrective feedback, Daniels (2009) indicated
that corrective feedback should not be paired with __________ feedback. - Correct
Answers -positive
, What are the benefits when a supervisor provides descriptive positive feedback about a
very specific behavior? - Correct Answers -demonstrates that the supervisor knows a lot
about the behavior of concern
demonstrates that the supervisor is knowledgeable about how well the staff member
exhibited the behavior of concern
helps the staff to gain respect for the supervisor, as indicated by his/her demeanor
during the meeting
helps the supervisor to gain confidence when providing feedback
Sincere feedback is more likely to be effective feedback. What can a supervisor do if
staff is uncomfortable receiving sincere feedback? - Correct Answers -Provide just a few
compliments at first.
Why is it important to consider formal written feedback when pointing out something a
staff member can improve upon? - Correct Answers -Having a permanent product of
insufficient work performance may be useful if more serious action is required later on.
This may enhance the importance of the feedback to the staff member.
Some important components of written feedback are:
The staff member's name should be correctly spelled.
It should be sincere.
It should be based on behaviors that the ____________ directly observed.
It should be provided soon after the work performance was observed. - Correct Answers
-supervisor
Why should group feedback be avoided if one or more staff members did not perform a
task proficiently? - Correct Answers -The staff member who did not perform the task
proficiently will likely continue in that manner.
Staff may believe that the supervisor is not aware of who is performing the task
proficiently.
Staff who did perform the task proficiently may resent the individual who did not.
Staff may lose respect for the supervisor.
What are some advantages of outcome-based feedback? - Correct Answers -It helps
the feedback to be perceived as sincere.
