SCOM 123 JMU FINAL EXAM
QUESTIONS WITH VERIFIED
ANSWERS. A+ GRADE 2025/2026.
CH. 1 What are the most common myths about communication? - ANS 1. Communication is
a cure all
2. Communicating is just common sense
3. Communication quantity equals quality
CH. 1 Explain the differences between the three models of communication: linear, interactive,
and transactional. - ANS >Linear: One way
>Interactive: Back and Forth
>Transactional: Everyone is a sender and a reciever
CH. 1 Define the basic communication elements contained in the communication models
(channel, sender, receiver, message, encode, decode, context, fields of experience, noise, and
feedback) - ANS >Channel: Medium a message is sent
>Sender: Person sending message
>Receiver: Person getting the message
>Message: What the senders want the receivers to get
>Encode: Putting ideas into spoken language
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,>Decode: Translating the spoken ideas
>Context: Setting
>Fields of Experience: Personal experiences
>Noise: Interference with effective transmission and reception of a message.
>Feedback: The receiver's verbal and nonverbal response to the message
CH. 1 Explain the two aspects of every message: Content and relationship. - ANS >Content:
What is actually being said or done
>Relationship: How the message defines or redefines the association between individuals
CH. 1 How do constructive versus destructive communication climates influence relationships? -
ANS >Constructive: Open and supportive
>Destructive: Closed off and Defensive
CH. 1 Define communication competence and describe the skills needed to be an effective and
appropriate communicator. - ANS >Communication Competence: Engaging in
communication with others that is perceived to be both effective and appropriate
Skills Needed:
1. Progress towards the achievement of their goal
2. Know that even the best communicators make errors
3. Communication focuses on the "we" aspect instead of the "me"
CH. 1 Explain the role of rules in communication contexts. - ANS Rules create expectations
for appropriate behavior. Some rules are explicitly stated, others are implied.
CH. 1 List the characteristics of an ethical communicator. - ANS Respect, honesty, fairness,
choice, and responsibility.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, CH. 2 Explain the three elements of the perceptual process (selecting, organizing, and
interpreting). - ANS >Selecting: One must select a stimuli and focus on that one and block out
all the others
>Organizing: Organize data you collect and create schemas
>Interpreting: Make sense of the stimuli or interpret the info collected and react to it
CH. 2 What is a perceptual schema (prototype, stereotype, and script)? - ANS Mental
framework that creating meaningful patterns from stimuli.
>Prototype: Best example of something
>Stereotype: Generalization about a group or category of people
>Script: A predictable sequence of events that indicates what we are expected to do in a given
situation
CH. 2 Define self-concept and describe how it is formed (reflected appraisal, significant others,
and society). - ANS >Self-Concept: Knowing ourselves and how we are different from all
other individuals.
>Reflected Appraisal:
>Significant Others:
>Society:
CH. 2 What are some of the influences on perception (gender, culture, past experiences, mood,
and context)? - ANS Gender, culture, past experiences, mood, and context.
CH. 2 What is self-disclosure? - ANS Self-Disclosure: Process of purposefully revealing to
others personal info about yourself that is significant and others would not know unless you
told them
CH. 2 How do depth and breadth of self-disclosure influence the building of relationships? -
ANS >Depth: Refers to how personal you become
>Breadth: Range of subjects discussed between persons
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
QUESTIONS WITH VERIFIED
ANSWERS. A+ GRADE 2025/2026.
CH. 1 What are the most common myths about communication? - ANS 1. Communication is
a cure all
2. Communicating is just common sense
3. Communication quantity equals quality
CH. 1 Explain the differences between the three models of communication: linear, interactive,
and transactional. - ANS >Linear: One way
>Interactive: Back and Forth
>Transactional: Everyone is a sender and a reciever
CH. 1 Define the basic communication elements contained in the communication models
(channel, sender, receiver, message, encode, decode, context, fields of experience, noise, and
feedback) - ANS >Channel: Medium a message is sent
>Sender: Person sending message
>Receiver: Person getting the message
>Message: What the senders want the receivers to get
>Encode: Putting ideas into spoken language
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
,>Decode: Translating the spoken ideas
>Context: Setting
>Fields of Experience: Personal experiences
>Noise: Interference with effective transmission and reception of a message.
>Feedback: The receiver's verbal and nonverbal response to the message
CH. 1 Explain the two aspects of every message: Content and relationship. - ANS >Content:
What is actually being said or done
>Relationship: How the message defines or redefines the association between individuals
CH. 1 How do constructive versus destructive communication climates influence relationships? -
ANS >Constructive: Open and supportive
>Destructive: Closed off and Defensive
CH. 1 Define communication competence and describe the skills needed to be an effective and
appropriate communicator. - ANS >Communication Competence: Engaging in
communication with others that is perceived to be both effective and appropriate
Skills Needed:
1. Progress towards the achievement of their goal
2. Know that even the best communicators make errors
3. Communication focuses on the "we" aspect instead of the "me"
CH. 1 Explain the role of rules in communication contexts. - ANS Rules create expectations
for appropriate behavior. Some rules are explicitly stated, others are implied.
CH. 1 List the characteristics of an ethical communicator. - ANS Respect, honesty, fairness,
choice, and responsibility.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
, CH. 2 Explain the three elements of the perceptual process (selecting, organizing, and
interpreting). - ANS >Selecting: One must select a stimuli and focus on that one and block out
all the others
>Organizing: Organize data you collect and create schemas
>Interpreting: Make sense of the stimuli or interpret the info collected and react to it
CH. 2 What is a perceptual schema (prototype, stereotype, and script)? - ANS Mental
framework that creating meaningful patterns from stimuli.
>Prototype: Best example of something
>Stereotype: Generalization about a group or category of people
>Script: A predictable sequence of events that indicates what we are expected to do in a given
situation
CH. 2 Define self-concept and describe how it is formed (reflected appraisal, significant others,
and society). - ANS >Self-Concept: Knowing ourselves and how we are different from all
other individuals.
>Reflected Appraisal:
>Significant Others:
>Society:
CH. 2 What are some of the influences on perception (gender, culture, past experiences, mood,
and context)? - ANS Gender, culture, past experiences, mood, and context.
CH. 2 What is self-disclosure? - ANS Self-Disclosure: Process of purposefully revealing to
others personal info about yourself that is significant and others would not know unless you
told them
CH. 2 How do depth and breadth of self-disclosure influence the building of relationships? -
ANS >Depth: Refers to how personal you become
>Breadth: Range of subjects discussed between persons
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED
