C954 Flashcards-Section-Three Questions And Quality Solutions

Operational level - Correct Answer Employees developed control and maintain core business activities required to run the day today operations Structured decisions - Correct Answer Involves situations where establish process offers potential solutions Managerial level - Correct Answer Employees are constantly evaluating company operations to hone the firms ability to identify adapt to a leverage change Unstructured decisions - Correct Answer Incurs in situation in which no procedures or rules exist to guide decision making towards the correct choice Strategic level - Correct Answer Managers develop overall business strategies goals and objectives as part of the company strategic plan Model - Correct Answer A simplified representation or abstraction of reality Online transaction processing OLTP - Correct Answer The capture of transaction and event information using technology to one process the information according to the define business rules to store the information and three update existing information to reflect the new information Transaction processing system (TPS) - Correct Answer The basic business system that serves the operational level analysis in our organization Source document - Correct Answer Describes the original transaction record along with details such as it state purpose and amount spent and includes cash receipt canceled checks invoice customer refund employee timesheet etc. Online analytical processing (OLAP) - Correct Answer The manipulation of information to create business intelligence in support of strategy decision making Decision support system (DSS) - Correct Answer Model information using olap which provides assistance in evaluating and choosing among a different course of action What if analysis - Correct Answer Checks the impact of a change in an assumption on the proposed solution Sensitivity analysis - Correct Answer The study of the impact on other variables when one variable is changed rapeatedly Goal seeking analysis - Correct Answer Find the input necessary to achieve a goal such as desired level of output Optimization analysis - Correct Answer An extension of goal seeking analysis find the optimum value for a target variable by repeatedly changing other variables subject to specified constraints Executive information system (EIS) - Correct Answer Specialized DSS that support senior level executives within the organization Granularity - Correct Answer Refers to the level of detail in the model or the decision making process Digital dashboard - Correct Answer Tracks key performance indicators KPIs critical success factors CSF by compliance information from multiple sources and tailoring to meet your needs Article intelligent (AI) - Correct Answer Simulate human intelligence such as the ability to reason and learn Intelligent system - Correct Answer Various commercial application of artificial intelligent Neural network - Correct Answer A category of AI that attempts to emulate the way the human brain works Expert system - Correct Answer Computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems Genetic algorithm - Correct Answer An artificial intelligence system that mimics the evolutionary survival of the fittest process to generate increasingly better solutions to a problem Intelligent agent - Correct Answer A special purpose knowledge based information system that accomplished specific tasks on behalf of its users Shopping bot - Correct Answer Software that will search several retailer websites and provide a comparison each retailers offering including price and availability Virtual reality - Correct Answer A computer stimulated environment that can be a simulation of the real world or an imaginary world Fuzzy logic - Correct Answer A mathematical method of handling imprecise or subjective information Mutation - Correct Answer The process within a genetic algorithm of randomly trying combinations and evaluating the success or failure of the outcome Augmented reality - Correct Answer The viewing of the physical world with computer generated layers of information added to it Operational CRM - Correct Answer Supports traditional transactional processing for day to day front office operations or systems that deal directly with the customers List generator - Correct Answer Compile customer information from a variety of sources and segment it for different marketing campaigns Campaign Management systems - Correct Answer Guides user through marketing campaigns by performing such task as campaign definition planning scheduling segmentation and success analysis Cross selling - Correct Answer Selling additional products or services to an existing customer Up selling - Correct Answer Increasing the value of the sale Customer service and support (CSS) - Correct Answer A part of operational CRM that automates service requests complaints products returns and information requests Sales force automation SFA - Correct Answer Automatically tracks all the steps in the sales process Sales management CRM system - Correct Answer Automates each phase of the sales process helping individual sales representatives coordinate and organize all their accounts Contact management crm system - Correct Answer Maintains customer contact information and identifies prospectives customers for future sales using tools such as organizational chart detailed customer notes and supplemental sales information Opportu