Mastering Emergency Fire Dispatch: Protocols & EFD Guide

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EMERGENCY FIRE DISPATCH (EFD) / EMERGENCY

MEDICAL DISPATCH (EMD) EXAMS (LATEST 2025 /

2026 UPDATES STUDY BUNDLE PACKAGE WITH

SOLUTIONS) QUESTIONS & ANSWERS | GRADE A |

100% CORRECT (VERIFIED ANSWERS)

5 steps for Communicating with Responders .....ANSWER.....1.

location 2. incident type 3. potential dangers 4. routes 5.

additional information

What is the Background knowledge for EFDs? .....ANSWER.....1.

Agency policies and procedure 2. Firefighting operations 3.

Community information

EFD Stands for .....ANSWER.....emergency fire dispatcher

EFD is used for .....ANSWER.....systematically collect, record, and

utilize a comprehensive range of information received from the

caller

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What are 3 fire rescue priorities? .....ANSWER.....1. Life safety 2.

Incident stabilization 3. Property conservation

What are 4 factors that influence people's behavior during

incidents with fire? .....ANSWER.....1. Innate behavior 2. Level of

knowledge 3. Experience/training 4. Perception of situation

True or false: the average person is misinformed about fire and

fire safety .....ANSWER.....True

True or false: Fire doubles in size every minute

.....ANSWER.....True

What are the 5 functions of ICS .....ANSWER.....1. Command 2.

Operations 3. Planning 4. Logistics 5. Financial

True or False: EFD/EMD is the first, first responder

.....ANSWER.....True

What is a Freelance Question? .....ANSWER.....A question not in

the protocol and does not provide clarification

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What is a Freelance Instruction? .....ANSWER.....Instruction that

are generally considered to be beyond the call takers scope of

practice or that are incorrect.

What is a Leading Question? .....ANSWER.....A question that

provides a probable answer to a question that may lead callers

to give the answers they think the call taker wants to hear.

When is it acceptable to use clarification or enhancements during

a call? .....ANSWER.....Once the scripted protocol question or

instruction has been read as written, the call taker can rephrase

the instruction or question using the language nearly equivalent in

meaning to the script.

True or false: The FPDS is a protocol, not a guideline and needs

to be read as written and in order .....ANSWER.....True

What is De Lucas Law? .....ANSWER.....Will follow all protocols

per se, avoiding freelance questioning unless it enhances, not

replaces, the written protocol questions and scripts.

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What is Frenza's Law? .....ANSWER.....A thing not looked for is

seldom found.

True or False: All military aircraft are assumed to be carrying

explosives ordnance (weaponry) until proven otherwise

.....ANSWER.....True

When do Clarifiers appear/should be used?

.....ANSWER.....appear in parentheses after a related word

(phrase) and are to only be used when the caller does not

understand the original word or phrase.

What are Alternatives? .....ANSWER.....Words that are

separated by a "/" and can be replaced with "or"

All upper-case fonts (ALL CAPS) indicate what?

.....ANSWER.....That the word or phrase is DEFINED in the

Additional Information Section.

High Life Hazard is: .....ANSWER.....Any location that poses

multiple life threats due to difficulty exiting or lack of mobility.