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PUBLIX DELI ROI EXAM UPDATE | COMPREHENSIVE
QUESTIONS AND VERIFIED ANSWERS (COMPLETE
SOLUTIONS) A+ GRADE!!
Our Mission at Publix is to be the premier quality food retailer in the world. - answers-Publix Mission
Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employment
security; devotion to stewardship of stockholders; involvement as citizens in the community. -
answers-5 Mission Commitments
Internal and External - answers-Two Types of Customers
other associates, vendors, suppliers, drivers, and store management - answers-Internal Customer
customers that shop in the store: exceed the expectations prompt service, freshest product,
education of customers. - answers-External Customer
always look to add value to the role you play, carefully order and handle product to prevent out of
stock product and ensure product quality - answers-Customer Value
job efficiency, controlling supply usage, preventing damages, awareness and report losses or theft,
recycling - answers-Intolerance of Waste
enhancing your role, adding your value and achieving tasks quickly and efficiently and correctly adds
to the security of employment - answers-Dedicated to the Dignity, Value, and Employment Security
of our associates
following the standards and policies maximizing your sales and profit - answers-Devotion to
Stewardship of Stockholders
support community they are neighbors - answers-Involved as Responsible Citizens in our
Communities
,2
the promise and guarantee to provide premier customer service and quality products to our
customers - answers-Publix Guarantee
" We will never knowingly disappoint you. If for any reason your purchase does not give you
complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."
- answers-The Publix Guarantee
causing customers to say "I always shop at my Publix" by providing premier service from friendly
knowledgeable associates; convenient, clean, pleasant, and excitable shopping experience; variety of
in stock product at competitive prices - answers-Our Strategy from Customers stand point
Providing premier service by understanding and exceeding needs, communicating the importance of
training, create food safe work environment, becoming the premier quality deli retailer - answers-
Deli Team Focus Statement
Together Everyone Achieves More - answers-T.E.A.M
Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared Foods
Specialist - answers-Roles in the Deli
Responsible for total operation of deli including associates, production, profitability, and supporting
deli RBU initiatives - answers-Role of Manager
assisting customer, maintaining product levels, production and sanitation, maintaining proper
balances, operation and safety of equipment, packaging sale products, special orders and trays,
cleaning, stocking, and answering phones - answers-Role of Deli Clerk
the way to keep inventory organized, creates organization, clean visual and support for the
workplace - answers-5S process
Sort and Remove - sort through the existing and removing the unnecessary by establishing
backstroke Base inventory levels - answers-S1
Shine - using opportunity to clean the workplace - answers-S2
, 3
Set Locations and Visual Cues - setting locations for Base Inventory items and creating signage to
maintain the correct location - answers-S3
Standardize - integrating set locations. Ordering, stocking, rotating, and receiving determining the
necessary amounts needing to be in inventory - answers-S4
Sustain - following up and ensuring organization - answers-S5
4 inches between the product and the walls, allows circulation - answers-4 Inch Rule
distance between product and the floor or shelf, designed to safeguard from contamination and
pests - answers-6 Inch Rule
ensuring all store fire sprinklers have space to operate, product must be stored away this distance -
answers-12 Ft/ 18 Inch Rule
storing outside product 3 ft away; leave a 3 ft pathway free of obstruction to all fire exits, alarms,
extinguishers, risers, and alarm pull stations - answers-3 Ft Rule
handles in the same direction - answers-Horizontal Storage of utensils
handles pointing up - answers-Vertical Storage of utensils
above all other products, separately from others if possible - answers-Storing Organic Products
First In, First Out...method of rotating product - answers-FIFO
beef over pork, beef and pork over chicken - answers-Storage of Raw Proteins
Don't store in Publix crates, baskets, totes used for shipping - answers-Storing Backstock
Laminated to help organize Deli product and supplies - answers-Tag Groups
PASS - answers-Pull, Aim, Squeeze, Sweep
PUBLIX DELI ROI EXAM UPDATE | COMPREHENSIVE
QUESTIONS AND VERIFIED ANSWERS (COMPLETE
SOLUTIONS) A+ GRADE!!
Our Mission at Publix is to be the premier quality food retailer in the world. - answers-Publix Mission
Focus on Customer Value; Intolerance of Waste; Dedication to dignity, value, and employment
security; devotion to stewardship of stockholders; involvement as citizens in the community. -
answers-5 Mission Commitments
Internal and External - answers-Two Types of Customers
other associates, vendors, suppliers, drivers, and store management - answers-Internal Customer
customers that shop in the store: exceed the expectations prompt service, freshest product,
education of customers. - answers-External Customer
always look to add value to the role you play, carefully order and handle product to prevent out of
stock product and ensure product quality - answers-Customer Value
job efficiency, controlling supply usage, preventing damages, awareness and report losses or theft,
recycling - answers-Intolerance of Waste
enhancing your role, adding your value and achieving tasks quickly and efficiently and correctly adds
to the security of employment - answers-Dedicated to the Dignity, Value, and Employment Security
of our associates
following the standards and policies maximizing your sales and profit - answers-Devotion to
Stewardship of Stockholders
support community they are neighbors - answers-Involved as Responsible Citizens in our
Communities
,2
the promise and guarantee to provide premier customer service and quality products to our
customers - answers-Publix Guarantee
" We will never knowingly disappoint you. If for any reason your purchase does not give you
complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request."
- answers-The Publix Guarantee
causing customers to say "I always shop at my Publix" by providing premier service from friendly
knowledgeable associates; convenient, clean, pleasant, and excitable shopping experience; variety of
in stock product at competitive prices - answers-Our Strategy from Customers stand point
Providing premier service by understanding and exceeding needs, communicating the importance of
training, create food safe work environment, becoming the premier quality deli retailer - answers-
Deli Team Focus Statement
Together Everyone Achieves More - answers-T.E.A.M
Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared Foods
Specialist - answers-Roles in the Deli
Responsible for total operation of deli including associates, production, profitability, and supporting
deli RBU initiatives - answers-Role of Manager
assisting customer, maintaining product levels, production and sanitation, maintaining proper
balances, operation and safety of equipment, packaging sale products, special orders and trays,
cleaning, stocking, and answering phones - answers-Role of Deli Clerk
the way to keep inventory organized, creates organization, clean visual and support for the
workplace - answers-5S process
Sort and Remove - sort through the existing and removing the unnecessary by establishing
backstroke Base inventory levels - answers-S1
Shine - using opportunity to clean the workplace - answers-S2
, 3
Set Locations and Visual Cues - setting locations for Base Inventory items and creating signage to
maintain the correct location - answers-S3
Standardize - integrating set locations. Ordering, stocking, rotating, and receiving determining the
necessary amounts needing to be in inventory - answers-S4
Sustain - following up and ensuring organization - answers-S5
4 inches between the product and the walls, allows circulation - answers-4 Inch Rule
distance between product and the floor or shelf, designed to safeguard from contamination and
pests - answers-6 Inch Rule
ensuring all store fire sprinklers have space to operate, product must be stored away this distance -
answers-12 Ft/ 18 Inch Rule
storing outside product 3 ft away; leave a 3 ft pathway free of obstruction to all fire exits, alarms,
extinguishers, risers, and alarm pull stations - answers-3 Ft Rule
handles in the same direction - answers-Horizontal Storage of utensils
handles pointing up - answers-Vertical Storage of utensils
above all other products, separately from others if possible - answers-Storing Organic Products
First In, First Out...method of rotating product - answers-FIFO
beef over pork, beef and pork over chicken - answers-Storage of Raw Proteins
Don't store in Publix crates, baskets, totes used for shipping - answers-Storing Backstock
Laminated to help organize Deli product and supplies - answers-Tag Groups
PASS - answers-Pull, Aim, Squeeze, Sweep
