CPHQ EXAM QUESTIONS UPDATED ACTUAL EXAM
COMPLETE QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT ANSWERS) /ALREADY
GRADED A+
When considering the use of an external subject matter expert (SME), which of the following is
most critical?
A. leadership's personal preference
B. geographic location of the SME
C. cost of the SME's services
D. references of the SME
Ans: D. references of the SME
The positive clinical reputation provides credibility support to the project.
Qiz To avoid misinterpreting variances, which of the following statistical tools should be used?
A. control chart
B. fishbone diagram
C. force field analysis
D. Pareto chart analysis
Ans: A. control chart
,Control charts exhibit points between control limits, therefore displaying the variation.
Qiz An operating room circulating nurse reported that the instrument count indicated a missing
clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence
is an example of
which of the following?
A. claims management
B. malpractice
C. clinical incompetency
D. potentially compensable event
Ans: D. potentially compensable event
Although the clamp was not found, this has potential to become a compensable event. A
potentially
compensable event is an event for which there is risk of future claim or settlement.
Qiz Training is being determined based on treatment record review results. The following
weighted results are available: Based on these results, which of the following areas should take
priority for training? (Image missing)
A. assessment
B. external communication
C. care plan
D. progress notes
Ans: C. care plan
When ranked by weight and non-compliance (weight*(100-%compliance)), care plan
results in the highest weighted rank.
,Qiz A healthcare entity initiating re-structuring must consider the impact on staff to ensure the
greatest opportunity for success by
A. defining the concepts of re-structuring to the staff and the community.
B. planning carefully, communicating openly, and leading effectively.
C. developing policies to assist in the change process so that fear will be minimized.
D. selecting a consultant, conducting a needs assessment, and analyzing results.
Ans: B. planning carefully, communicating openly, and leading effectively
Best answer, these actions promote transparency and trust through communication and
leadership.
Qiz During quality management data analysis activities, Pareto charts are most appropriately
used for
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors.
Ans: D. determining priorities among contributing factors.
Pareto charts most appropriately assist to determine priority using represented values.
Qiz A clinical pathway on the management of hip fractures has been developed by a multi-
disciplinary team and implemented in a large teaching hospital. After monitoring for 6 months,
the length of stay continues to exceed the guidelines. Which of the following should be the next
step?
A. Evaluate compliance with the pathway.
, B. Correlate the pathway with staffing levels.
C. Re-educate the staff on the purpose of the pathway.
D. Continue to monitor, and collect additional data.
Ans: A. Evaluate compliance with the pathway.
Evaluation of compliance with the proven (pathway) should be conducted first to see if that may
be
influencing the lack of change in the outcome.
Qiz A new quality director has reviewed the information related to the Quality Council minutes,
and notes the following: - The council meets quarterly. Meetings last approximately 2 hours. -
The council roster
includes all clinical department managers and the quality director. Attendance ranges from 45-
60%. - The primary role of the council is to receive department quality reports, which are then
forwarded to the organization's governing body. Based on the information above, which of the
following actions is most appropriate?
A. Require departments to forward reports for review prior to the meetings.
B. Redefine the council's role to coordinate and prioritize quality activities.
C. Switch to a monthly meeting with a new agenda format.
D. Eliminate the council and directly report quality data to the governing body.
Ans: B. Redefine the council's role to coordinate and prioritize quality activities.
This is the best answer available.
Qiz An annual evaluation of a laboratory's quality program identified no opportunities for
improvement. Which of the following elements of the program should be reviewed?
A. performance indicators
B. format of data display
COMPLETE QUESTIONS WITH DETAILED VERIFIED
ANSWERS (100% CORRECT ANSWERS) /ALREADY
GRADED A+
When considering the use of an external subject matter expert (SME), which of the following is
most critical?
A. leadership's personal preference
B. geographic location of the SME
C. cost of the SME's services
D. references of the SME
Ans: D. references of the SME
The positive clinical reputation provides credibility support to the project.
Qiz To avoid misinterpreting variances, which of the following statistical tools should be used?
A. control chart
B. fishbone diagram
C. force field analysis
D. Pareto chart analysis
Ans: A. control chart
,Control charts exhibit points between control limits, therefore displaying the variation.
Qiz An operating room circulating nurse reported that the instrument count indicated a missing
clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence
is an example of
which of the following?
A. claims management
B. malpractice
C. clinical incompetency
D. potentially compensable event
Ans: D. potentially compensable event
Although the clamp was not found, this has potential to become a compensable event. A
potentially
compensable event is an event for which there is risk of future claim or settlement.
Qiz Training is being determined based on treatment record review results. The following
weighted results are available: Based on these results, which of the following areas should take
priority for training? (Image missing)
A. assessment
B. external communication
C. care plan
D. progress notes
Ans: C. care plan
When ranked by weight and non-compliance (weight*(100-%compliance)), care plan
results in the highest weighted rank.
,Qiz A healthcare entity initiating re-structuring must consider the impact on staff to ensure the
greatest opportunity for success by
A. defining the concepts of re-structuring to the staff and the community.
B. planning carefully, communicating openly, and leading effectively.
C. developing policies to assist in the change process so that fear will be minimized.
D. selecting a consultant, conducting a needs assessment, and analyzing results.
Ans: B. planning carefully, communicating openly, and leading effectively
Best answer, these actions promote transparency and trust through communication and
leadership.
Qiz During quality management data analysis activities, Pareto charts are most appropriately
used for
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors.
Ans: D. determining priorities among contributing factors.
Pareto charts most appropriately assist to determine priority using represented values.
Qiz A clinical pathway on the management of hip fractures has been developed by a multi-
disciplinary team and implemented in a large teaching hospital. After monitoring for 6 months,
the length of stay continues to exceed the guidelines. Which of the following should be the next
step?
A. Evaluate compliance with the pathway.
, B. Correlate the pathway with staffing levels.
C. Re-educate the staff on the purpose of the pathway.
D. Continue to monitor, and collect additional data.
Ans: A. Evaluate compliance with the pathway.
Evaluation of compliance with the proven (pathway) should be conducted first to see if that may
be
influencing the lack of change in the outcome.
Qiz A new quality director has reviewed the information related to the Quality Council minutes,
and notes the following: - The council meets quarterly. Meetings last approximately 2 hours. -
The council roster
includes all clinical department managers and the quality director. Attendance ranges from 45-
60%. - The primary role of the council is to receive department quality reports, which are then
forwarded to the organization's governing body. Based on the information above, which of the
following actions is most appropriate?
A. Require departments to forward reports for review prior to the meetings.
B. Redefine the council's role to coordinate and prioritize quality activities.
C. Switch to a monthly meeting with a new agenda format.
D. Eliminate the council and directly report quality data to the governing body.
Ans: B. Redefine the council's role to coordinate and prioritize quality activities.
This is the best answer available.
Qiz An annual evaluation of a laboratory's quality program identified no opportunities for
improvement. Which of the following elements of the program should be reviewed?
A. performance indicators
B. format of data display
