Page 1 of 62
MIS Final Exam QUESTIONS AND ANSWERS WITH
SOLUTIONS 2025
1) Which of the following is not one of the six strategic business
objectives of information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival ......ANSWER........D
5) The Mandarin Oriental's use of computer systems to keep
track of guests' preferences is an example of which of the
following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
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E) Operational excellence ......ANSWER........D
6) Competitors were seeking which of the following business
objectives when they rushed to provide ATMs after Citibank
introduced the first ATMs in New York?
A) Improved efficiency
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Improved decision making ......ANSWER........C
7) Which of the following is the key business metric behind the
technologies implemented by Kroger, as discussed in the
chapter-opening case?
A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
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E) Reduced cost of supplies ......ANSWER........A
8) Which of the following is an example of a business using
information systems to create a new product?
A) Walmart's RetailLink system
B) The Mandarin Oriental's use of computers to keep track of
guest preferences
C) Verizon's use of a web-based digital dashboard to provide
real-time company information for managers
D) Apple's creation of the iPod
E) Kroger's use of sensors to monitor cold food storage
temperatures ......ANSWER........D
10) How much did American businesses spend on information
systems hardware, software, and telecommunications equipment
in 2015?
A) About $100 million
B) About $1 billion
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C) About $100 billion
D) About $1 trillion
E) About $10 trillion ......ANSWER........D
11) To make sure they stock clothes that their customers will
purchase, a department store implements a new application that
analyzes spending levels at their stores and cross-references this
data to popular clothing styles. Which of the following business
objectives is this information intended to support?
A) Customer intimacy
B) Survival
C) Operational excellence
D) Improved decision making
E) New products and services ......ANSWER........C
13) All of the following are new technology-related trends in
MIS except:
A) cloud computing.
MIS Final Exam QUESTIONS AND ANSWERS WITH
SOLUTIONS 2025
1) Which of the following is not one of the six strategic business
objectives of information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival ......ANSWER........D
5) The Mandarin Oriental's use of computer systems to keep
track of guests' preferences is an example of which of the
following?
A) Improved flexibility
B) Improved decision making
C) Improved efficiency
D) Customer intimacy
,Page 2 of 62
E) Operational excellence ......ANSWER........D
6) Competitors were seeking which of the following business
objectives when they rushed to provide ATMs after Citibank
introduced the first ATMs in New York?
A) Improved efficiency
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Improved decision making ......ANSWER........C
7) Which of the following is the key business metric behind the
technologies implemented by Kroger, as discussed in the
chapter-opening case?
A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
,Page 3 of 62
E) Reduced cost of supplies ......ANSWER........A
8) Which of the following is an example of a business using
information systems to create a new product?
A) Walmart's RetailLink system
B) The Mandarin Oriental's use of computers to keep track of
guest preferences
C) Verizon's use of a web-based digital dashboard to provide
real-time company information for managers
D) Apple's creation of the iPod
E) Kroger's use of sensors to monitor cold food storage
temperatures ......ANSWER........D
10) How much did American businesses spend on information
systems hardware, software, and telecommunications equipment
in 2015?
A) About $100 million
B) About $1 billion
, Page 4 of 62
C) About $100 billion
D) About $1 trillion
E) About $10 trillion ......ANSWER........D
11) To make sure they stock clothes that their customers will
purchase, a department store implements a new application that
analyzes spending levels at their stores and cross-references this
data to popular clothing styles. Which of the following business
objectives is this information intended to support?
A) Customer intimacy
B) Survival
C) Operational excellence
D) Improved decision making
E) New products and services ......ANSWER........C
13) All of the following are new technology-related trends in
MIS except:
A) cloud computing.
