WGU C215 Study Guide – FINAL
||Questions and Correct
answers||Graded A+||Latest Update||
Total Quality Management (TQM) Philosophy -CORRECT ANSWER 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) -CORRECT ANSWER Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma -CORRECT ANSWER A disciplined, data-driven approach and methodology
for eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity -CORRECT ANSWER The theoretical maximum output of a system in
a given period under ideal conditions.
Location Analysis -CORRECT ANSWER proximity to customers, transportation, source
of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes -CORRECT ANSWER A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes -CORRECT ANSWER A type of process used to produce a small
number of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes -CORRECT ANSWER A type of process used to make a one-at-a-
time product exactly to customer specifications.
,■ Most custom and lowest volume
Continuous Processes -CORRECT ANSWER A type of process that operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck -CORRECT ANSWER Longest task in the process.
Flexible Manufacturing System (FMS) -CORRECT ANSWER A type of automated
system that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control -CORRECT ANSWER A technique for monitoring the flow of jobs
between work centers.
Value-Added -CORRECT ANSWER The net increase created during the transformation
of inputs into final outputs.
Hybrid Layouts -CORRECT ANSWER Layouts that combine characteristics of process
and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) -CORRECT ANSWER Table that reflects opinions of
managers with regard to the importance of having any two departments close together.
Rectilinear Distance -CORRECT ANSWER The shortest distance between two
locations using north-south and east-west movements.
From-To Matrix -CORRECT ANSWER Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan -CORRECT ANSWER Schematic showing the placement of resources in a
facility.
Mean Observed Times -CORRECT ANSWER The average of the observation times for
each of the work elements.
Normal Time -CORRECT ANSWER The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
, Standard Time -CORRECT ANSWER The length of time it should take a qualified
worker using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
Just-in-Time (JIT) -CORRECT ANSWER A philosophy designed to achieve high-
volume production through elimination of waste and continuous improvement. Based on
a "pull" system rather than a "push" system. The three elements are just-in-time
manufacturing, total quality management, and respect for people.
Kanban card -CORRECT ANSWER A card that specifies the exact quantity of product
that needs to be produced.
Tier One Suppliers -CORRECT ANSWER Supplies materials or services directly to the
processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers -CORRECT ANSWER Directly supplies materials or services to a
tier-one supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers -CORRECT ANSWER Directly supplies materials or services to a
tier two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) -CORRECT ANSWER Determines the labor
and machine resources needed to fill the open and planned orders generated by the
MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) -CORRECT ANSWER Large software programs
used for planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE -CORRECT ANSWER Includes the budgeted
levels of finished products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
||Questions and Correct
answers||Graded A+||Latest Update||
Total Quality Management (TQM) Philosophy -CORRECT ANSWER 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) -CORRECT ANSWER Basic function of Six Sigma.
Measures the process potential and performance of processes. The higher the range of
Cpk, the improved is the ability of the process to complete its necessities.
Six Sigma -CORRECT ANSWER A disciplined, data-driven approach and methodology
for eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity -CORRECT ANSWER The theoretical maximum output of a system in
a given period under ideal conditions.
Location Analysis -CORRECT ANSWER proximity to customers, transportation, source
of labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes -CORRECT ANSWER A type of process used to produce a large
volume of a standardized product.
■ Limited customization and high volume
Batch Processes -CORRECT ANSWER A type of process used to produce a small
number of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes -CORRECT ANSWER A type of process used to make a one-at-a-
time product exactly to customer specifications.
,■ Most custom and lowest volume
Continuous Processes -CORRECT ANSWER A type of process that operates
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck -CORRECT ANSWER Longest task in the process.
Flexible Manufacturing System (FMS) -CORRECT ANSWER A type of automated
system that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control -CORRECT ANSWER A technique for monitoring the flow of jobs
between work centers.
Value-Added -CORRECT ANSWER The net increase created during the transformation
of inputs into final outputs.
Hybrid Layouts -CORRECT ANSWER Layouts that combine characteristics of process
and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) -CORRECT ANSWER Table that reflects opinions of
managers with regard to the importance of having any two departments close together.
Rectilinear Distance -CORRECT ANSWER The shortest distance between two
locations using north-south and east-west movements.
From-To Matrix -CORRECT ANSWER Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan -CORRECT ANSWER Schematic showing the placement of resources in a
facility.
Mean Observed Times -CORRECT ANSWER The average of the observation times for
each of the work elements.
Normal Time -CORRECT ANSWER The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
, Standard Time -CORRECT ANSWER The length of time it should take a qualified
worker using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
Just-in-Time (JIT) -CORRECT ANSWER A philosophy designed to achieve high-
volume production through elimination of waste and continuous improvement. Based on
a "pull" system rather than a "push" system. The three elements are just-in-time
manufacturing, total quality management, and respect for people.
Kanban card -CORRECT ANSWER A card that specifies the exact quantity of product
that needs to be produced.
Tier One Suppliers -CORRECT ANSWER Supplies materials or services directly to the
processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers -CORRECT ANSWER Directly supplies materials or services to a
tier-one supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers -CORRECT ANSWER Directly supplies materials or services to a
tier two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) -CORRECT ANSWER Determines the labor
and machine resources needed to fill the open and planned orders generated by the
MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) -CORRECT ANSWER Large software programs
used for planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE -CORRECT ANSWER Includes the budgeted
levels of finished products, inventory, backlogs, workforce size, and aggregate
production rate needed to support the marketing plan.
