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If a message is
unclear, the best place to look first for a problem is at which stage in the communication process? -
(ANSWER)encoding
Use the Johari Window to answer this question. If someone is operating in the open area, what do you
know about the person? - (ANSWER)what is known by the person about him/herself and is also known
by others
Use the Johari Window to answer this question. If someone is operating in the blind area, what do you
know about the person? - (ANSWER)what is unknown by the person about him/herself but which others
know
Use the Johari Window to answer this question. If someone is operating in the hidden area, what do you
know about the person? - (ANSWER)what the person knows about him/herself that others do not know
Use the Johari Window to answer this question. If someone is operating in the unknown area, what do
you know about the person? - (ANSWER)what is unknown by the person about him/herself and is also
unknown by others
When speaking to your teacher about your grades, it is best to use - - (ANSWER)standard language
When ordering food at a nice restaurant, it is best to use - - (ANSWER)standard language
Ethical responsibility in communication refers to - - (ANSWER)questions of right and wrong
Ethical and social responsibility in communication employ the following three guidelines - -
(ANSWER)honesty, respect, and sensitivity to cultural differences
What is the purpose of the Johari Window? - (ANSWER)To develop self-awareness
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Of the four panes of the Johari Window - open, blind, hidden, and unknown - in which pane would you
find name, sex, and age? - (ANSWER)open
You just won a pair of tickets to ACL, a musical venue for the weekend. You want to invite your buddy,
so you pick up the phone to make the call. You know your audience is your friend and the purpose is to
invite him. What language style would be the best to use in your message? - (ANSWER)blend of informal
and standard
Haptics - (ANSWER)touch
Proximity - (ANSWER)nearness in space
Paralinguistcs - (ANSWER)voice (pitch, tone, volume)
Spacial Behavior - (ANSWER)how a person uses space and proximity
Kinesics - (ANSWER)posture and gestures
One of the reasons that nonverbal communication matters is that it- - (ANSWER)shows others that you
care and can be trusted.
the boss snaps his fingers and his assistant appears - (ANSWER)replacement theory
The Perfect Match - (ANSWER)the message and the nonverbal cues match; the nonverbal cues repeat or
enhance the message
Opposites Don't Attract - (ANSWER)the message often has one meaning and the nonverbal another.
smiling at a person you are angry with misconstrues the message
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Replacement Theory - (ANSWER)this is the dramatic message sent with nonverbal signals only. someone
rolling their eyes after you have spoken, sends a clear message without words
If you are involved in a conversation and you reach out and touch the other person on the arm, what
type of nonverbal communication would that be? - (ANSWER)Haptic
If you are visiting with someone about a task that you needs to be completed, and the person crosses
their arms across his/her body, what type of nonverbal message might the person be sending? -
(ANSWER)Kinesic
If you are in a conversation with someone and that person takes a step closer to you, what type of
nonverbal behavior are you sensing? - (ANSWER)Spatial
If you and your mom are in a conversation and her pitch gets higher and her volume gets louder, what
type of nonverbal signaling is she using? - (ANSWER)Paralinguistic
The speaker was energetic and waving his arms around during his presentation - (ANSWER)gestures
On the third request from my mom to get up for school, she was screaming - (ANSWER)volume
I was talking to a friend in class, when the teacher moved to my desk and just stood there -
(ANSWER)proximity
The girl was frowning while she was telling a sad story - (ANSWER)facial expression
When my Aunt Tia speaks, she is always touching my arm - (ANSWER)Haptic
TRUE OR FALSE:Nonverbal cues always alert the speaker to what the receiver is thinking/feeling about
the message. - (ANSWER)false
TRUE OR FALSE:Many researchers believe that the nonverbal signals may be stronger and read more
easily than the words used to communicate. - (ANSWER)true