DEVOTED AGENT CERTIFICATION EXAM
PRACTICE QUESIONS AND CORRECT ANSWERS
NEW MODIFIED GRADED A+
In what situation is an agent representing Devoted Health required to review the
entire summary of benefits during a compliant sales presentation to a prospect...
-Only when the prospects requests it to be reviewed in its entirety.
-Only during seminar presentations but not during one-on-one presentations.
-On every sales presentation.
-Only if the the prospect has additional questions after the Sales Agent reviewed
the Benefits-at-a-Glance. --CORRECT ANSWER--On every sales presentation.
Devoted Health's value proposition is to...
-All of these are a part of Devoted Health's value proposition
-Help simplify its members' healthcare experience.
Page 1 of 14
, -Treat every member like it would for its own family member.
-Provide all in one healthcare --CORRECT ANSWER--All of these are a part of
Devoted Health's value proposition
What is important to review with a prospect during our sales presentations
related to prescriptions?
-Review the pharmacy network requirement and where individuals can find
which pharmacies are in-network.
-All of these
-Review the transition supply process and the process for exceptions.
-Explain limitations associated with obtaining prescriptions including Prior
Authorization, Step Therapy, and Quantity Limits.
-Offer to look up their prescriptions and show them how they can look up their
prescriptions to see if they are covered by the plan. --CORRECT ANSWER--
All of these
Page 2 of 14
PRACTICE QUESIONS AND CORRECT ANSWERS
NEW MODIFIED GRADED A+
In what situation is an agent representing Devoted Health required to review the
entire summary of benefits during a compliant sales presentation to a prospect...
-Only when the prospects requests it to be reviewed in its entirety.
-Only during seminar presentations but not during one-on-one presentations.
-On every sales presentation.
-Only if the the prospect has additional questions after the Sales Agent reviewed
the Benefits-at-a-Glance. --CORRECT ANSWER--On every sales presentation.
Devoted Health's value proposition is to...
-All of these are a part of Devoted Health's value proposition
-Help simplify its members' healthcare experience.
Page 1 of 14
, -Treat every member like it would for its own family member.
-Provide all in one healthcare --CORRECT ANSWER--All of these are a part of
Devoted Health's value proposition
What is important to review with a prospect during our sales presentations
related to prescriptions?
-Review the pharmacy network requirement and where individuals can find
which pharmacies are in-network.
-All of these
-Review the transition supply process and the process for exceptions.
-Explain limitations associated with obtaining prescriptions including Prior
Authorization, Step Therapy, and Quantity Limits.
-Offer to look up their prescriptions and show them how they can look up their
prescriptions to see if they are covered by the plan. --CORRECT ANSWER--
All of these
Page 2 of 14
