Healthcare Leadership Exam 2
questions n correct answers
What are the steps of planning? - ANS ✔✔a. First step: establishing the organizational
situational assessment; then the vision, mission, strategies, goals, objectives, and actions steps
are developed
i. Once the vision has been developed, intent must be established
ii. Once the intent and vision are established, the strategic plan needs to be developed
iii. Then tactical actions
What are the levels of planning? - ANS ✔✔A. Operational planning: Finding the best methods,
systems, and processes to accomplish the vision and goals of the organization most effectively
and efficiently that is also consistent with its values (concerns more internal resources)
B. Strategic planning: finding the best future for your organization and determining how the
organization will evolve to realize that future (focus on external considerations)
How planning is a process and an outcome - ANS ✔✔a. Planning is a process which involves
moving an organization along a predetermined path based on its values. The organizational
planning process entails deciding which goals are important to the organization and which
objectives must be met to reach those goals.
b. Planning has an outcome. This outcome paves the way to a better future state based on
organizational values and the external environment.
Why is planning a fundamental function of leadership? - ANS ✔✔Planning is the fundamental
function of leadership from which all other outcomes are derived
,Describe situation assessment - ANS ✔✔Situational assessment: An objective and honest look
at the diverse factors that could affect the health organization's success in achieving its vision,
mission, strategies, and goals
Describe environmental Scanning - ANS ✔✔Environmental scanning: concentrates on specific
information, such as how many consumers bought a particular product or service in the last
year. External scanning, whether focused or general, is essential planning and forecasting the
organization's performance into the future.
Identify the macro-level environmental forces. - ANS ✔✔a. Legal [regulatory, executive orders,
and case law] and ethical forces
b. Political (including government policy) forces
c. Cultural and sociological (including values [beliefs and attitudes]) forces
d. Public expectations (including community, interest groups, and media)
e. Economic forces
f. Ecological forces
Identify the micro-level environmental forces. - ANS ✔✔a. Planning and public policy
(regulation, licensure, and accreditation) forces
b. Competitive forces
c. Healthcare financing (third-party payers, public and private, and financial risk)
, d. Technology (equipment, material, and supply entities) forces
e. Health research and education
f. Health status and health promotion (wellness and disease)
g. [Integration with other health disciplines and organizations] Public health (sanitation,
environmental protection, etc.) forces
Know step 3, 4, and 5 of Kottler's eight steps. - ANS ✔✔3. Create a vision to help direct the
change effort and develop strategies for achieving that vision.
4. Communicate the vision by using every vehicle possible to communicate the new vision and
strategies and by teaching new behaviors by the example of the guiding coalition
5. Empower others to act on the vision by getting rid of obstacles to change, changing systems
or structures that seriously undermine the vision, and encouraging risk taking and
nontraditional ideas, activities, and actions
What does SMART mean relating to goals? - ANS ✔✔To be smart, objectives must be "specific,
measurable, attainable, rewarding, and timed"
What are the major domains of decision-making. - ANS ✔✔a. Willfull choice or rational models
b. Reality-based or garbage can models
c. Combinations of willful choice and reality-based models
questions n correct answers
What are the steps of planning? - ANS ✔✔a. First step: establishing the organizational
situational assessment; then the vision, mission, strategies, goals, objectives, and actions steps
are developed
i. Once the vision has been developed, intent must be established
ii. Once the intent and vision are established, the strategic plan needs to be developed
iii. Then tactical actions
What are the levels of planning? - ANS ✔✔A. Operational planning: Finding the best methods,
systems, and processes to accomplish the vision and goals of the organization most effectively
and efficiently that is also consistent with its values (concerns more internal resources)
B. Strategic planning: finding the best future for your organization and determining how the
organization will evolve to realize that future (focus on external considerations)
How planning is a process and an outcome - ANS ✔✔a. Planning is a process which involves
moving an organization along a predetermined path based on its values. The organizational
planning process entails deciding which goals are important to the organization and which
objectives must be met to reach those goals.
b. Planning has an outcome. This outcome paves the way to a better future state based on
organizational values and the external environment.
Why is planning a fundamental function of leadership? - ANS ✔✔Planning is the fundamental
function of leadership from which all other outcomes are derived
,Describe situation assessment - ANS ✔✔Situational assessment: An objective and honest look
at the diverse factors that could affect the health organization's success in achieving its vision,
mission, strategies, and goals
Describe environmental Scanning - ANS ✔✔Environmental scanning: concentrates on specific
information, such as how many consumers bought a particular product or service in the last
year. External scanning, whether focused or general, is essential planning and forecasting the
organization's performance into the future.
Identify the macro-level environmental forces. - ANS ✔✔a. Legal [regulatory, executive orders,
and case law] and ethical forces
b. Political (including government policy) forces
c. Cultural and sociological (including values [beliefs and attitudes]) forces
d. Public expectations (including community, interest groups, and media)
e. Economic forces
f. Ecological forces
Identify the micro-level environmental forces. - ANS ✔✔a. Planning and public policy
(regulation, licensure, and accreditation) forces
b. Competitive forces
c. Healthcare financing (third-party payers, public and private, and financial risk)
, d. Technology (equipment, material, and supply entities) forces
e. Health research and education
f. Health status and health promotion (wellness and disease)
g. [Integration with other health disciplines and organizations] Public health (sanitation,
environmental protection, etc.) forces
Know step 3, 4, and 5 of Kottler's eight steps. - ANS ✔✔3. Create a vision to help direct the
change effort and develop strategies for achieving that vision.
4. Communicate the vision by using every vehicle possible to communicate the new vision and
strategies and by teaching new behaviors by the example of the guiding coalition
5. Empower others to act on the vision by getting rid of obstacles to change, changing systems
or structures that seriously undermine the vision, and encouraging risk taking and
nontraditional ideas, activities, and actions
What does SMART mean relating to goals? - ANS ✔✔To be smart, objectives must be "specific,
measurable, attainable, rewarding, and timed"
What are the major domains of decision-making. - ANS ✔✔a. Willfull choice or rational models
b. Reality-based or garbage can models
c. Combinations of willful choice and reality-based models
